Assesses how employees find, evaluate, and trust internal knowledge resources—measuring findability, content quality, ownership clarity, and tool effectiveness to prioritize knowledge management improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your experience finding and trusting internal information over the last 30 days.
Your participation is voluntary, and you may stop at any time. All responses are anonymous and will be reported in aggregate to improve our knowledge management practices. There are no right or wrong answers—we value your honest experience.
Estimated time: 7–9 minutes.
Q2
Multiple Choice
In the last 30 days, how often did you look up internal information to do your work?
Several times a day
About once a day
A few times a week
About once a week
Less than weekly
Not in the last 30 days
Q3
Multiple Choice
Where do you usually start when searching for internal information? (Select the one you use most often.)
Company wiki / knowledge base
Shared drive or cloud folders
Chat channels (e.g., Slack, Teams)
Project management tool
Email archives
Ask a colleague directly
Internal search portal
Team or product docs
Other (please specify)
Q4
Dropdown
On average, how long does it take you to find the internal information you need?
Less than 2 minutes
2–5 minutes
6–10 minutes
11–20 minutes
21–30 minutes
More than 30 minutes
I usually can't find what I need
Q5
Opinion Scale
Overall, how easy was it to find the right information in the last 30 days?
In the last 30 days, how often did you encounter information that was outdated, inaccurate, or inconsistent?
Never
Rarely
Sometimes
Often
Very often
Q7
Opinion Scale
How would you rate the accuracy of the internal content you used recently?
Range: 1 – 7
Min: Very inaccurateMid: NeutralMax: Very accurate
Q8
Opinion Scale
How would you rate the clarity and readability of the internal content you used recently?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q9
Opinion Scale
How would you rate the completeness of the internal content you used recently?
Range: 1 – 7
Min: Very incompleteMid: NeutralMax: Very complete
Q10
Dropdown
When you find internal content, how clear is it who owns and maintains it?
Always clear
Often clear
Sometimes clear
Rarely clear
Never clear
Q11
Multiple Choice
When content ownership is unclear, what do you most often do?
Ask in a team channel or chat
Create duplicate content
Abandon or postpone the task
Open a ticket or request
Edit the page and move on
Other (please specify)
Q12
Ranking
Please rank the following potential improvements from most to least helpful for you.
Drag to order (top = most important)
Better search relevance
Fewer duplicate pages
Clearer ownership and contacts
Standardized templates
Regular content reviews
Faster site performance
Q13
Multiple Choice
Which of the following search behaviors do you use regularly? (Select all that apply.)
Use filters (type, space, date)
Search operators (quotes, AND/OR)
Browse by team or project space
Saved searches or bookmarks
Rely on shared links from others
I don't use any of these
Q14
Opinion Scale
How likely are you to recommend our internal knowledge systems to a new teammate?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q15
Long Text
Briefly describe the biggest blocker you faced in the last 30 days when finding or trusting internal information.
Max chars
Q16
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about how internal knowledge is managed at our organization. An AI moderator may ask a brief follow-up question.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 4
Q17
Dropdown
Which department or function best describes your role?
Engineering
Product
Design
Data / Analytics
Sales
Marketing
Customer Support
Operations
HR / People
Finance
Legal
Other (please specify)
Q18
Dropdown
How long have you been with the company?
Less than 3 months
3–12 months
1–2 years
3–5 years
More than 5 years
Q19
Dropdown
In which region do you primarily work?
Americas
EMEA
APAC
Other / Multiple regions
Q20
Dropdown
What is your employment type?
Full-time
Part-time
Contractor
Intern
Q21
Dropdown
What is your current work arrangement?
On-site
Hybrid
Remote
Q22
Chat Message
Thank you for your time. Your feedback will directly inform how we improve the creation, organization, and maintenance of internal knowledge.
Frequently Asked Questions
What is QuestionPunk?
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How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
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