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Internal Knowledge Management Audit Survey Template

Assess findability, freshness, ownership, and employee trust in internal knowledge. Uncover gaps and prioritize fixes with a ready survey. Improve governance.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

22

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome! This short survey asks about how you find and trust internal information. Please answer based on your experience in the last 30 days.
Q2
Multiple Choice
In the last 30 days, how often did you look up internal information to do your work?
  • Several times a day
  • About once a day
  • A few times a week
  • About once a week
  • Less than weekly
  • Not in the last 30 days
Q3
Multiple Choice
Where do you usually start when searching for internal information? (Select the one you use most often.)
  • Company wiki / knowledge base
  • Shared drive or cloud folders
  • Chat channels
  • Project management tool
  • Email archives
  • Ask a colleague directly
  • Internal search portal
  • Team or product docs
Q4
Numeric
On average, how many minutes does it take to find what you need? (If none in the last 30 days, enter 0.)
Accepts a numeric value
Whole numbers only
Q5
Rating
Overall, how easy was it to find the right information in the last 30 days?
Scale: 11 (star)
Min: Very hard to findMax: Very easy to find
Q6
Dropdown
In the last 30 days, how often did you encounter outdated or inconsistent information?
  • Never
  • Rarely
  • Sometimes
  • Often
  • Very often
Q7
Matrix
Rate the typical quality of internal content you used recently.
RowsVery poorPoorFairGoodExcellent
Accuracy
Completeness
Up-to-dateness
Clarity
Ownership visibility
Duplication control (limited redundant pages)
Q8
Multiple Choice
When you find content, how clear is it who owns and maintains it?
  • Always clear
  • Often clear
  • Sometimes clear
  • Rarely clear
  • Never clear
Q9
Multiple Choice
If ownership is unclear, what do you most often do?
  • Ask in a team or channel
  • Create duplicate content
  • Abandon or postpone the task
  • Open a ticket or request
  • Edit the page and move on
Q10
Ranking
If you had to prioritize, rank the following improvements from most to least helpful for you.
Drag to order (top = most important)
  1. Better search relevance
  2. Fewer duplicate pages
  3. Clearer ownership and contacts
  4. Standardized templates
  5. Regular content reviews
  6. Faster site performance
Q11
Multiple Choice
Which search behaviors do you use regularly? (Select all that apply.)
  • Use filters (type, space, date)
  • Search operators (quotes, AND/OR)
  • Browse by team or project space
  • Saved searches or bookmarks
  • Rely on shared links from others
  • I don’t use any of these
Q12
Multiple Choice
Attention check: To confirm you’re paying attention, please select “Rarely.”
  • Never
  • Rarely
  • Sometimes
  • Often
  • Very often
Q13
Long Text
Briefly describe the biggest blocker you faced recently when finding or trusting information.
Max 600 chars
Q14
Rating
How likely are you to recommend our knowledge systems to a new teammate?
Scale: 11 (star)
Min: Not at all likelyMax: Extremely likely
Q15
Dropdown
Which department or function best describes your role?
  • Engineering
  • Product
  • Design
  • Data / Analytics
  • Sales
  • Marketing
  • Customer Support
  • Operations
  • HR / People
  • Finance
Q16
Dropdown
How long have you been with the company?
  • Less than 3 months
  • 3–12 months
  • 1–2 years
  • 3–5 years
  • More than 5 years
Q17
Dropdown
Where do you primarily work?
  • Americas
  • EMEA
  • APAC
  • Other / Multiple regions
Q18
Multiple Choice
What is your employment type?
  • Full-time
  • Part-time
  • Contractor
  • Intern
Q19
Multiple Choice
What is your work arrangement?
  • On-site
  • Hybrid
  • Remote
Q20
Long Text
Any other feedback on finding, trusting, or maintaining internal knowledge?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on Internal Knowledge Use
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 18
Q22
Chat Message
Thank you for your time—your feedback will help improve how we create and maintain internal knowledge.

Frequently Asked Questions

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