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AI Error Reporting Friction & Trust Impact Survey

Measures how AI users experience error reporting workflows and how unresolved issues affect trust and future reporting intent. Designed for product and UX teams seeking to reduce reporting friction and improve AI reliability perceptions.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

21 questions · ~4 min
Q01
Long Text

Welcome! This survey asks about your experience with AI features — specifically how you handle situations when AI outputs aren't quite right. Your responses are confidential and will only be reported in aggregate. There are no right or wrong answers; we are interested in your honest opinions. The survey takes approximately 6–8 minutes. Your participation is voluntary, and you may stop at any time.

Q02
Multiple Choice

In the past 7 days, how often did you use our AI features?

Q03
Multiple Choice

In the past 30 days, did you encounter any AI output that was inaccurate, unhelpful, or not working as expected?

Q04
Long Text

This section asks about your experience reporting the issue. If you did not encounter an issue, you may skip ahead.

Q05
Long Text

Right now, how much do you trust the AI's outputs for your tasks?

Q06
Long Text

Based on your experiences, what would make AI issue reports easier to file and more complete?

Q07
Long Text

What is your age?

Q08
Long Text

Thank you for your time — your feedback helps us improve AI error reporting and follow-up. Your responses will be kept confidential and reported only in aggregate.

Q09
Multiple Choice

What did you mainly use the AI for in the past 7 days? Select all that apply.

Q10
Multiple Choice

Thinking about your most recent AI issue, did you report it?

Q11
Long Text

Compared to before your most recent AI issue, how has your trust in the AI changed?

Q12
AI Interview

We'd like to learn more about your experience with AI errors and how they affect your trust. Please share your thoughts.

Q13
Multiple Choice

Which gender identities do you use? Select all that apply.

Q14
Long Text

How easy was it to find and complete the error reporting process?

Q15
Long Text

How confident are you using AI assistance for important or high-stakes decisions?

Q16
Long Text

Where do you primarily live?

Q17
Multiple Choice

What, if anything, made reporting harder? Select all that apply.

Q18
Long Text

How likely are you to report AI issues you encounter in the future?

Q19
Long Text

What best describes your current role or work context?

Q20
Long Text

Overall, how well did the reporting form allow you to describe the issue you experienced?

Q21
Multiple Choice

After submitting a report, did you receive any follow-up (such as an acknowledgment or resolution)?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.