Q01
Message
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Installation Service Quality & Technician Experience Survey
Measures how customers experienced a recent installation job — scheduling ease, technician professionalism, first-time-right completion, and value for price — with an AI follow-up that digs into what actually went wrong (or right) during the visit. Built for home services, appliance, flooring, HVAC, solar, and similar installation businesses.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Multiple ChoiceRequired
What type of installation did you have done?
- Appliance
- Flooring
- HVAC / heating & cooling
- Solar panels
- Windows or doors
- Cabinetry or fixtures
- Other
Q03
Opinion ScaleRequired
How easy was it to schedule your installation appointment?
Scale: 1 – 5
Min:Very difficultMax:Very easy
Q04
MatrixRequired
Thinking about the technician(s) who did the installation, how would you rate each of the following?
4 rows × 5 columns
- Punctuality (arrived on time or gave notice)
- Professionalism and courtesy
- Care taken with your home or property
- Clarity of explanation about the work being done
Columns: Poor · Fair · Good · Very good · Excellent
Q05
Multiple ChoiceRequired
Was the installation completed correctly on the first visit?
- Yes, done right the first time
- No, a follow-up visit was needed and it's now resolved
- No, and the issue is still unresolved
Q06
Rating ScaleRequired
Overall, how would you rate the quality of the finished installation?
Range: 1 – 5
Min:Very poorMax:Excellent
Q07
Opinion ScaleRequired
How fair was the price you paid for the quality of work delivered?
Scale: 1 – 5
Min:Very unfairMax:Very fair
Q08
Opinion ScaleRequired
How likely are you to recommend (Replace with company name) to a friend or colleague who needs a similar installation?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q09
AI Interview
Reconstruct the specific moments that shaped this respondent's experience: what the technician did well or poorly, and exactly what happened during the visit. If they said the job needed a follow-up visit or is still unresolved, anchor on that — ask what went wrong, how it was (or wasn't) communicated, and what would have prevented it. If they rated everything highly, probe for the one detail that stood out as memorable so it can be reinforced in training.
Q10
Multiple ChoiceRequired
How likely are you to use (Replace with company name) again for a future installation?
- Definitely will
- Probably will
- Not sure
- Probably won't
- Definitely won't
Q11
Multiple Choice
Which best describes the property where the installation took place?
- Own home
- Rental (I'm the tenant)
- Rental (I'm the landlord/property manager)
- Business or commercial property
- Prefer not to say
Q12
Message
That's everything — thank you for the detailed feedback! Your responses go directly to our operations and training team to improve future installations.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Goes beyond fixed-scale questions with an AI follow-up interview that reconstructs the specific moments that shaped the customer's experience — what went right or wrong during the visit, not just a rating
- Covers the full installation journey in one flow: scheduling ease, per-technician professionalism ratings via a matrix question, first-time-right completion, finished-work quality, and price fairness
- Segments respondents by installation type and property type so results can be broken down by job category (appliance, flooring, HVAC, solar, etc.)
- Automated per-response quality scoring and an auto-generated report mean teams get structured findings without manually reading every open-ended comment
QuestionPro
Installation Services Survey TemplateThis is a directly comparable, purpose-built installation services survey template covering similar ground (scheduling, technician performance, satisfaction). It's a static question set meant to be customized and fielded through QuestionPro's broader survey platform. No indication of adaptive follow-up questioning or per-response quality scoring.
What it does well
- Purpose-built specifically for installation service businesses, matching the target use case closely
- Backed by an established survey platform with broad customization and distribution tooling
- Likely includes standard satisfaction and process-quality question types out of the box
Where it falls short
- Fixed question list with no adaptive AI follow-up to probe what actually happened during the visit
- No published methodology showing how questions or scoring logic were derived
- No mention of voice-based interviewing or automated per-response quality scoring
SurveySparrow
Service Quality Questionnaire TemplateThis is a general-purpose service quality feedback template, not tailored to installation jobs specifically, so it would need significant customization to capture technician-visit or first-time-right details. It's presented as a ready-to-use form rather than an installation-industry-specific survey. Useful as a broad benchmark for service quality wording, but lacks installation-specific structure.
What it does well
- Generic service quality framing that's easy to adapt across many service industries
- Comes from a platform known for conversational-style form UX
- Likely quick to launch for teams wanting a simple satisfaction check
Where it falls short
- Not tailored to installation-specific moments like scheduling, first-time-right completion, or technician-level ratings
- Static question flow with no adaptive AI follow-up to dig into what went wrong or right
- No automated quality scoring or transparent prompt methodology mentioned
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.