Q01
Long Text
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Passenger Trust & Comfort with Airport Biometric Verification
Measures air travelers' willingness, trust, comfort, and privacy preferences regarding biometric identification at airports. Use this instrument to benchmark passenger sentiment across airline, airport, and technology stakeholders.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
27 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, have you taken any commercial flights?
Q03
Long Text
Approximately how many round trips by air did you take in the past 12 months?
Q04
Long Text
<p>The next set of questions asks about biometric verification at airports. Here is what we mean:</p><p><strong>Biometric verification</strong> uses unique physical characteristics—most commonly facial recognition—to confirm a traveler's identity. It can be used at several airport touchpoints, including self-service check-in kiosks, security screening checkpoints, airline lounge access, and boarding gates.</p><p>When used, a camera captures your image and matches it against a stored reference photo (e.g., from your passport or a prior enrollment). The goal is to speed up processing and reduce the need for physical documents.</p><p>Please keep this description in mind as you answer the following questions.</p>
Q05
Long Text
If biometric verification were available on your next flight, how willing would you be to use it?
Q06
Long Text
<p>How much do you trust <strong>airlines</strong> to protect your biometric data responsibly?</p>
Q07
Long Text
<p>How comfortable would you be using biometric verification at <strong>self-service check-in kiosks</strong>?</p>
Q08
Multiple Choice
Which enrollment or consent approach would you prefer for airport biometric verification?
Q09
Long Text
Based on your responses in this survey, please share any additional thoughts, concerns, or experiences you have regarding biometric verification in air travel.
Q10
Long Text
What is your age group?
Q11
Long Text
Thank you for completing this survey—your input is greatly appreciated and will help shape the future of air travel experiences. You may now close this window.
Q12
Multiple Choice
What is your typical primary purpose for air travel?
Q13
Long Text
How likely would you be to recommend biometric verification to a fellow traveler?
Q14
Long Text
<p>How much do you trust <strong>airports</strong> to protect your biometric data responsibly?</p>
Q15
Long Text
<p>How comfortable would you be using biometric verification at <strong>security screening checkpoints</strong>?</p>
Q16
Long Text
What is the longest amount of time you would be comfortable having your biometric data stored?
Q17
AI Interview
Thank you for your written response. Our AI moderator will now ask a couple of brief follow-up questions to better understand your perspective on biometric verification in air travel.
Q18
Multiple Choice
What is your gender?
Q19
Multiple Choice
Have you ever used biometric verification (e.g., facial recognition, fingerprint scan) at an airport?
Q20
Long Text
<p>How much do you trust <strong>government agencies</strong> (e.g., TSA, border control) to protect your biometric data responsibly?</p>
Q21
Long Text
<p>How comfortable would you be using biometric verification at the <strong>boarding gate</strong>?</p>
Q22
Long Text
Which region do you most frequently depart from when flying?
Q23
Long Text
Thinking about the most recent time you used biometric verification at an airport, how easy or difficult was the process?
Q24
Long Text
<p>How much do you trust <strong>technology companies</strong> providing the biometric systems to protect your data responsibly?</p>
Q25
Long Text
<p>How comfortable would you be using biometric verification for <strong>airline lounge access</strong>?</p>
Q26
Long Text
What is the highest level of education you have completed?
Q27
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
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Open this template in the editor. Every part is yours to change before the first respondent sees it.