In the last 12 months, which data actions did you try on any online service? Select all that apply.
- Account deletion
- Deleting specific data (e.g., posts, history)
- Exporting/downloading your data
- Transferring/porting data to another service
- None of these
In the last 12 months, which types of services did you manage data on? Select all that apply.
- Social networks
- E-commerce/marketplaces
- Cloud storage
- Productivity/collaboration
- Messaging
- Streaming media
- Finance/banking
- Health/fitness
- Travel/transport
- Gaming
- Other
- None of these
Which one will you evaluate here? Please pick your most recent attempt.
Thinking about that specific flow, how clear was each aspect?
During that flow, how much control did you feel you had?
About how many minutes did the end-to-end process take, including searching, reading, and waiting? Enter 0 if you did not attempt any flow in the last 12 months.
What was the outcome of your most recent attempt?
- Completed successfully on first try
- Completed after multiple tries
- Started but abandoned
- Could not find how to start
- Decided not to proceed
- Did not attempt any in the last 12 months
Which factors, if any, made the process harder? Select all that apply.
- Hard to find the settings location
- Unclear or legalistic wording
- Too many steps or pages
- Long waiting/cooldown periods
- Re-authentication or verification hurdles
- Concern about losing access or content
- Lack of transparency about outcomes
- Other
- None of these
For your most recent attempt, how well did the actual result match what you expected?
- Matched completely
- Mostly matched
- Partly matched
- Did not match
- Not applicable
After submitting a deletion/export/transfer request, did you receive confirmations or status updates within the timeframe stated?
- Yes, within the stated timeframe
- Yes, but later than stated
- No updates but the request completed
- No updates and I’m not sure if it completed
- Not applicable
When exporting data, which formats do you prefer when available? Select all that apply.
- CSV
- JSON
- PDF
- HTML
- XML
- Open standard (e.g., iCalendar/ICS, vCard)
- API-based export
- Other
If you were to transfer/port data, which destinations or pairings are most relevant to you? Select all that apply.
- Social networks
- Photo storage
- Note-taking/productivity
- Email
- Calendar/Contacts
- Fitness/health
- Personal finance
- Messaging
- Cloud storage
- Other
- None of these
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I prefer not to answer
- None of these
Across the services you use, how easy is it to find data-control settings (delete, export, transfer)?
Overall, how satisfied are you with data-control experiences across services in the last 12 months?
Which region do you primarily live in?
How comfortable are you with adjusting account settings and privacy controls?
If you could change one thing to improve clarity or control in these flows, what would it be?
Max 600 chars
Welcome! This brief survey asks about a recent experience managing your data (delete, export, transfer). It takes about 5–7 minutes. Thanks for helping improve these flows.
AI Interview: 2 Follow-up Questions on your recent data-control flow
Thank you for completing the survey! Your feedback helps improve data-control experiences across services.