Q01
Message
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Auto Service Center Visit Evaluation Survey
Captures how satisfied customers are with a recent vehicle service or repair visit — covering communication, wait time accuracy, price transparency, and repair quality — plus an AI follow-up that reconstructs what really happened when an issue wasn't fixed the first time. Built for dealership service departments and independent repair shops tracking retention and trust.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
14 questions · ~7 min
Q02
Multiple ChoiceRequired
What was the primary reason for your most recent visit to this service center?
- Routine maintenance (oil change, tire rotation, etc.)
- Diagnostic or repair for a specific problem
- Warranty or recall service
- Scheduled inspection
Q03
Multiple ChoiceRequired
Was your vehicle's issue fully resolved during that visit?
- Yes, fully resolved
- No, I had to bring it back
- Partially resolved, still experiencing issues
- Not applicable (routine maintenance only)
Q04
Opinion ScaleRequired
Overall, how satisfied were you with this service visit?
Scale: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q05
MatrixRequired
Please rate the following aspects of your visit.
5 rows × 5 columns
- Clarity of communication from the service advisor
- Accuracy of the time estimate you were given
- Cleanliness and organization of the facility
- Transparency of pricing before work began
- Quality of the repair or maintenance work
Columns: Poor · Fair · Good · Very good · Excellent
Q06
Opinion ScaleRequired
How likely are you to recommend this service center to a friend or colleague?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q07
Multiple Choice
How would you describe the price you paid relative to the value you received?
- Much higher than expected
- Somewhat higher than expected
- About what I expected
- Somewhat lower than expected
- Much lower than expected
Q08
Best–Worst Trade-off (MaxDiff)Required
When choosing where to get your vehicle serviced, which of these matters most and which matters least to you?
- Price of service
- Convenient location
- Ease of scheduling an appointment
- Trust in the technicians' expertise
- Clear communication throughout the visit
- Speed of service
- Warranty or guarantee on work
- Loyalty or rewards program
Pick best & worst per setBest:Matters mostWorst:Matters least
Q09
AI Interview
Reconstruct exactly what happened during this respondent's service visit, anchored on their satisfaction rating and resolution status. If the issue wasn't resolved on the first visit, walk through what was diagnosed, what was actually fixed, how many trips it took, and how the shop communicated during that process. If price felt higher than expected, probe whether that was due to unexpected add-ons, unclear estimates, or the final bill not matching what was quoted.
Q10
Multiple ChoiceRequired
How likely are you to return to this service center for your next vehicle service?
- Definitely will return
- Probably will return
- Not sure
- Probably will not return
- Definitely will not return
Q11
Multiple ChoiceRequired
Approximately how old is the vehicle you had serviced?
- Less than 1 year
- 1-3 years
- 4-6 years
- 7-10 years
- More than 10 years
Q12
Multiple Choice
Which age range best describes you?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q14
Message
That's everything — thank you! Your feedback goes directly to our service team and helps us improve how we communicate, price, and get repairs right the first time.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes an AI follow-up interview that reconstructs exactly what happened when a repair issue wasn't fixed the first time, going beyond a static satisfaction score
- Covers wait time accuracy and price transparency alongside a full matrix rating of visit aspects, giving service departments a structured diagnostic view
- Pairs quantitative satisfaction and recommendation (NPS-style) scores with a max-diff exercise on what matters most when choosing a repair shop
- Closes with return-likelihood and demographic questions plus an automated report, so retention risk can be segmented by vehicle age and customer profile
QuestionPro
Automobile Service Evaluation Survey Questions + Sample Questionnaire TemplateThis is a pre-built sample questionnaire covering common automobile service satisfaction topics, presented as a static template within QuestionPro's broader survey platform. It's fielding-ready in the sense that it's a downloadable/importable question set, but it relies on fixed questions rather than adaptive probing. Good for shops wanting a quick standard survey without deeper root-cause investigation.
What it does well
- Directly targeted at automobile service evaluation, matching the same use case
- Backed by an established, full-featured survey platform with broad question-type support
- Likely includes standard satisfaction and service-quality question sets similar to industry norms
Where it falls short
- Static question list with no adaptive AI follow-up to probe why an issue wasn't resolved
- No voice AI interview or guided screen-share task option
- No transparent, publishable prompt methodology or automated per-response quality scoring
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.