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Student Satisfaction & Course Experience Survey

Measures how satisfied students are with teaching quality, course content, workload, support services, and campus facilities, and pinpoints which areas most urgently need improvement — with an AI follow-up that digs into the specific class or interaction behind their overall satisfaction score.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Hi! We'd love your honest feedback on your experience this term — your answers help us improve teaching, support, and facilities. This will take about 6-8 minutes.

Q02
Opinion ScaleRequired

Overall, how satisfied are you with your experience this term?

Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q03
Opinion ScaleRequired

How likely are you to recommend this program to a friend or classmate?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q04
MatrixRequired

How much do you agree with each statement about your courses?

5 rows × 5 columns
  • Instructors explain concepts clearly.
  • Course materials are up to date and relevant.
  • The workload for my courses is manageable.
  • I receive timely feedback on my work.
  • I feel comfortable asking questions in class.
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
Rating ScaleRequired

How would you rate the quality of academic support services (advising, tutoring, career services)?

Range: 1 – 5
Min:PoorMax:Excellent
Q06
Rating ScaleRequired

How would you rate the quality of campus facilities and resources (library, labs, online learning platforms)?

Range: 1 – 5
Min:PoorMax:Excellent
Q07
Multiple Choice

In the last 30 days, how many times have you used academic support services (advising, tutoring, writing center)?

  • Never
  • 1-2 times
  • 3-5 times
  • 6 or more times
Q08
Best–Worst Trade-off (MaxDiff)Required

Looking at these areas, which most and least urgently need improvement?

  • Teaching quality
  • Course content and materials
  • Class sizes
  • Academic support services (advising, tutoring)
  • Campus facilities (library, labs)
  • Career services
  • Mental health and wellness support
  • Communication from administration
Pick best & worst per setBest:Most urgently needs improvementWorst:Least urgently needs improvement
Q09
AI Interview

Explore the story behind the respondent's overall satisfaction score: ask them to describe a specific class, assignment, or interaction from the last few weeks that shaped that rating. If they disagreed or strongly disagreed with any statement in the agreement battery, have them explain what happened and what a fix would look like. If they flagged a top-priority improvement area in the previous question, get a concrete example of how that gap has affected them. If satisfaction is very high, ask what one thing could still make their experience better.

Q10
Multiple Choice

What year or level of study are you currently in?

  • First year
  • Second year
  • Third year
  • Fourth year or beyond
  • Graduate/postgraduate
  • Prefer not to say
Q11
Dropdown

What is your broad field of study?

  • Arts & Humanities
  • Business
  • Education
  • Engineering & Technology
  • Health Sciences
  • Natural Sciences
  • Social Sciences
  • Other
  • Prefer not to say
Q12
Multiple Choice

What is your current enrollment status?

  • Full-time
  • Part-time
  • Prefer not to say
Q13
Message

Thank you for sharing your feedback! Your responses will be combined with others to shape improvements to teaching, support services, and campus resources.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a satisfaction score with an AI follow-up interview that digs into the specific class or interaction behind each respondent's rating, surfacing the 'why' that static surveys miss
  • Combines quantitative scoring (opinion scale, rating, matrix) with a max-diff exercise that pinpoints which of teaching quality, workload, support, or facilities most urgently needs improvement
  • Captures usage behavior (frequency of academic support use in the last 30 days) alongside satisfaction ratings, giving richer context than opinion questions alone
  • Segments results by year of study, field, and enrollment status so reports can be sliced by student subgroup, with an auto-generated report at the end

Jotform

Student Satisfaction Survey Form Template

Jotform offers a ready-to-use, customizable form template for gathering student satisfaction feedback. It's built on Jotform's drag-and-drop form builder, which is strong for quick deployment and integrations but relies on fixed question sets. It's a static form rather than an adaptive interview experience.

What it does well

  • Easy drag-and-drop customization
  • Fast to deploy and embed
  • Broad integrations typical of Jotform's form ecosystem

Where it falls short

  • No adaptive AI follow-up to explore the story behind a satisfaction score
  • No voice AI interview option
  • No published methodology on how responses are scored or weighted

QuestionPro

Student Satisfaction Survey Questions + Sample Questionnaire Template

QuestionPro provides a sample questionnaire with example questions covering student satisfaction themes, positioned partly as a reference guide alongside a usable template. It leans on QuestionPro's broader survey and analytics platform. Like other form-based tools, it doesn't dynamically probe individual answers.

What it does well

  • Detailed sample question bank for reference
  • Backed by an established survey analytics platform
  • Covers common satisfaction dimensions similar to ours

Where it falls short

  • Static question list with no adaptive follow-up per response
  • No guided task or screen-share capability
  • No transparent, per-response AI prompt visibility

SurveyMonkey

Student Satisfaction Survey Template

SurveyMonkey's template is a fielding-ready survey aimed at universities, benefiting from SurveyMonkey's established distribution and analysis tools. It's a fixed-question format designed for broad benchmarking rather than deep individual exploration. No AI-driven follow-up or interview element is part of the offering.

What it does well

  • Mature survey distribution and panel tools
  • Strong built-in analytics and benchmarking
  • Simple to launch across large student populations

Where it falls short

  • No adaptive AI interview to dig into individual satisfaction drivers
  • No automated per-response quality scoring
  • No voice AI interview option

SurveySparrow

University Student Satisfaction Survey Template

SurveySparrow offers a conversational-style survey template, which gives it a friendlier respondent experience than plain forms. It's still a pre-set question flow rather than a truly adaptive interview that changes based on answer content. Useful for standard satisfaction tracking but not deep-dive follow-up.

What it does well

  • Conversational chat-like survey format
  • Education-specific template design
  • Good mobile-friendly respondent experience

Where it falls short

  • No genuine adaptive AI follow-up tied to each respondent's specific answers
  • No guided screen-share tasks
  • No published transparent prompt methodology

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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