Measure clarity and timing of tooltips, walkthroughs, and checklists in first-run UX. Find friction, improve guidance, and boost activation & retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Numeric
About how many days ago did you first use this product?
Accepts a numeric value
Whole numbers only
Q2
Multiple Choice
About how many days ago did you first use this product?
Today
1-3 days ago
4-7 days ago
8-14 days ago
More than 14 days ago
Q3
Multiple Choice
During your first session, which in‑product guidance did you notice? (Select all that apply.)
Tooltips
Interactive walkthrough
Checklist or task list
I didn't see any guidance
Q4
Rating
Overall, how useful was any in‑product guidance you saw?
Scale: 11 (star)
Min: Not usefulMax: Very useful
Q5
Opinion Scale
How was the timing of the guidance when it appeared?
Range: 1 – 10
Min: Too earlyMid: About rightMax: Too late
Q6
Multiple Choice
During your first session, did you complete a tutorial or walkthrough?
Yes
No
Not sure
Q7
Long Text
If you skipped or stopped a tutorial, what was the main reason?
Max 600 chars
Q8
Matrix
Please rate how clear each guidance format you used was.
Rows
Very unclear
Unclear
Neutral
Clear
Very clear
Not applicable
Tooltips
•
•
•
•
•
•
Interactive walkthrough
•
•
•
•
•
•
Checklist or task list
•
•
•
•
•
•
Q9
Matrix
Please rate the timing of each guidance format you used.
Rows
Way too early
Slightly early
About right
Slightly late
Way too late
Not applicable
Tooltips
•
•
•
•
•
•
Interactive walkthrough
•
•
•
•
•
•
Checklist or task list
•
•
•
•
•
•
Q10
Multiple Choice
Which format was most helpful overall?
Tooltips
Interactive walkthrough
Checklist or task list
Not sure / None
Q11
Opinion Scale
Overall, was there too little or too much guidance?
Range: 1 – 10
Min: Too littleMid: About rightMax: Too much
Q12
Long Text
Please describe anything that felt unclear or poorly timed (e.g., wording, placement, or flow).
Max 600 chars
Q13
Long Text
If you didn’t see any guidance, where did you expect help to appear?
Max 600 chars
Q14
Multiple Choice
Attention check: Please select "I am paying attention".
I am paying attention
I am not paying attention
Prefer not to answer
Q15
Multiple Choice
Without in‑product guidance, how did you orient yourself?
Clicked around to explore
Read help docs/FAQ
Searched the web
Asked someone
I gave up
Q16
Opinion Scale
How confident were you completing your first task without in‑product guidance?
Range: 1 – 10
Min: Not confidentMid: SomewhatMax: Very confident
Q17
Long Text
Is there anything else you’d like to share about onboarding guidance or your first‑use experience?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on Onboarding Guidance
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 15
Q19
Multiple Choice
Which role best describes you?
Individual contributor
Manager
Executive
Student
Other
Q20
Multiple Choice
Which area best describes your industry or function?
Software/IT
Design/UX
Data/Analytics
Marketing/Sales
Operations/Support
Other
Q21
Multiple Choice
Which device did you primarily use during your first session?
Desktop or laptop
Mobile phone
Tablet
Multiple devices
Not sure
Q22
Opinion Scale
Before your first session, how familiar were you with similar products?
Range: 1 – 10
Min: Not familiarMid: Somewhat familiarMax: Very familiar
Q23
Numeric
About how many minutes did your first session last?
Accepts a numeric value
Whole numbers only
Q24
Chat Message
Thanks for your time—your feedback helps us improve the onboarding experience!
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