Evaluates the clarity, timing, and helpfulness of in-product onboarding guidance (tooltips, walkthroughs, checklists) to identify friction points and improve activation for new users.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This short survey asks about your experience with in-product guidance during your first use of the product. There are no right or wrong answers — we're interested in your honest opinions.
Your participation is voluntary and you may stop at any time. All responses are confidential and will be reported in aggregate to improve the onboarding experience.
Estimated time: 5–7 minutes.
Q2
Multiple Choice
About how many days ago did you first use this product?
Today
1–3 days ago
4–7 days ago
8–14 days ago
More than 14 days ago
Q3
Opinion Scale
Before your first session, how familiar were you with similar products?
Range: 1 – 5
Min: Not at all familiarMid: NeutralMax: Extremely familiar
Q4
Multiple Choice
During your first session, which types of in-product guidance did you notice? (Select all that apply.)
Tooltips
Interactive walkthrough
Checklist or task list
I didn't see any guidance
Q5
Chat Message
The following questions are about the in-product guidance you noticed during your first session.
Q6
Opinion Scale
Overall, how useful was the in-product guidance you saw?
Range: 1 – 5
Min: Not at all usefulMid: NeutralMax: Extremely useful
Q7
Opinion Scale
How would you rate the timing of when the guidance appeared?
Range: 1 – 7
Min: Much too earlyMid: NeutralMax: Much too late
Q8
Opinion Scale
How clear was the in-product guidance you experienced overall?
Range: 1 – 5
Min: Not at all clearMid: NeutralMax: Extremely clear
Q9
Opinion Scale
Overall, how would you describe the amount of in-product guidance you received?
Range: 1 – 7
Min: Far too littleMid: NeutralMax: Far too much
Q10
Multiple Choice
During your first session, did you complete a tutorial or walkthrough?
Yes
No
Not sure
Q11
Long Text
What was the main reason you skipped or stopped the tutorial?
Max chars
Q12
Multiple Choice
Which guidance format was most helpful to you overall?
Tooltips
Interactive walkthrough
Checklist or task list
Not sure / None
Q13
Long Text
Please describe anything about the guidance that felt unclear or poorly timed (e.g., wording, placement, or flow).
Max chars
Q14
Chat Message
The following questions are for users who did not notice any in-product guidance during their first session.
Q15
Long Text
Where in the product did you expect help or guidance to appear?
Max chars
Q16
Multiple Choice
Without in-product guidance, how did you orient yourself?
Clicked around to explore
Read help docs/FAQ
Searched the web
Asked someone
I gave up
Other (please specify)
Q17
Opinion Scale
How confident did you feel completing your first task without in-product guidance?
Range: 1 – 5
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q18
AI Interview
We'd like to understand your onboarding experience in more detail. An AI moderator will ask you a couple of follow-up questions based on your earlier answers.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Long Text
Based on your responses in this survey, is there anything else you'd like to share about the onboarding guidance or your first-use experience?
Max chars
Q20
Multiple Choice
Which role best describes you?
Individual contributor
Manager
Executive
Student
Other
Q21
Multiple Choice
Which area best describes your industry or function?
Software/IT
Design/UX
Data/Analytics
Marketing/Sales
Operations/Support
Other
Q22
Multiple Choice
Which device did you primarily use during your first session?
Desktop or laptop
Mobile phone
Tablet
Multiple devices
Not sure
Q23
Multiple Choice
Approximately how long did your first session last?
Less than 5 minutes
5–15 minutes
16–30 minutes
31–60 minutes
More than 60 minutes
Not sure
Q24
Chat Message
Thank you for your time — your feedback helps us improve the onboarding experience!
Frequently Asked Questions
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How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
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Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
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Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
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