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Candidate Experience & Hiring Process Tracking Survey

Tracks how candidates experienced communication, status visibility, and tools throughout your hiring pipeline, from application to final decision. Built for talent acquisition teams auditing their applicant tracking process, with an AI follow-up that digs into the specific moment communication broke down for lower-scoring candidates.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share your experience going through our hiring process. Your honest feedback helps us fix the parts that frustrate candidates. This should take about 4-5 minutes.

Q02
Multiple ChoiceRequired

How far did you get in our hiring process?

  • Submitted application only, no further contact
  • Phone or video screen
  • One or more interview rounds
  • Received an offer
  • Hired
  • Rejected before an offer was made
  • Withdrew myself before a decision
Q03
Opinion ScaleRequired

At any given point, how well did you know what stage of the process you were in?

Scale: 1 – 5
Min:Completely in the darkMax:Always knew exactly where I stood
Q04
Rating ScaleRequired

How easy was it to check your application status or reach someone about it (portal, email, phone, etc.)?

Range: 1 – 5
Min:Very difficultMax:Very easy
Q05
MatrixRequired

How much do you agree with the following statements about how we handled your candidacy?

4 rows × 5 columns
  • I received timely updates without having to chase anyone
  • I always knew what to expect next in the process
  • I could easily reach a real person if I had questions
  • The time between stages felt reasonable
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
Multiple ChoiceRequired

Which channel did you rely on most for updates about your application?

  • Email
  • Phone call or voicemail
  • Text message
  • Online candidate portal
  • Recruiter reaching out directly
  • I had to check in myself to get updates
  • I never received any updates
Q07
Opinion ScaleRequired

Based on how you were treated during this process, how likely are you to recommend us as an employer to a friend or colleague?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q08
AI Interview

Anchor on the recommendation score and the agreement ratings the candidate just gave. If the score is 6 or below, or they disagreed with any statement about updates or reachability, pinpoint the exact stage or moment where communication broke down, what they expected to happen instead, and what a recruiter could have done differently. If the score is high, find out which specific moment or interaction made the process feel well handled so it can be reinforced. Do not let the conversation drift into unrelated interview content or feedback about the job itself.

Q09
Multiple ChoiceRequired

What is the current status of your candidacy?

  • Accepted an offer
  • Declined an offer
  • Still waiting on a decision
  • Was told I was not selected
  • I withdrew from the process
  • Not sure / no final word yet
Q10
Ranking

Rank these potential improvements to our hiring process from most to least valuable to you as a candidate.

  1. Faster turnaround between stages
  2. Clearer visibility into what stage I'm in
  3. A single dedicated point of contact
  4. Automatic status notifications (no need to ask)
  5. More detailed feedback after rejection
  6. A self-service portal to check status anytime
Drag to rank
Q11
Multiple Choice

Which best describes the type of role you applied for?

  • Entry-level / early career
  • Individual contributor
  • Team lead or manager
  • Senior manager or director
  • Executive or VP+
  • Prefer not to say
Q12
Multiple Choice

How did you first apply to this role?

  • Company careers site
  • Job board (e.g., LinkedIn, Indeed)
  • Employee referral
  • Recruiter outreach
  • Campus or event recruiting
  • Prefer not to say
Q13
Message

That's everything, thank you! Your feedback goes straight to our talent acquisition team to identify exactly where candidates lose visibility or communication, and to fix it for the next person who applies.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a dedicated AI follow-up interview that anchors on each candidate's recommendation score and agreement ratings to dig into the specific moment communication broke down for lower-scoring respondents
  • Combines structured measurement (opinion scale, rating, matrix, ranking questions) with open-ended AI probing, so you get both trend data and the 'why' behind low scores
  • Tracks the full pipeline context — stage reached, current candidacy status, application channel, and role type — so results can be segmented by where and how candidates dropped off
  • Opens and closes with plain-language chat messages that set expectations and confirm feedback routes to the talent acquisition team, keeping the experience conversational rather than form-like

Jotform

Candidate Tracking Form Template

A static, customizable form for logging candidate information as they move through a hiring pipeline. It's built more for internal tracking/data entry than for capturing candidate sentiment or experience feedback. No mention of adaptive questioning or automated analysis of responses.

What it does well

  • Easy drag-and-drop customization typical of Jotform's form builder
  • Likely integrates with Jotform's broader form/workflow ecosystem
  • Simple to deploy for basic applicant record-keeping

Where it falls short

  • No adaptive AI follow-up — every respondent gets the same fixed question set
  • Framed as a tracking/data-entry form rather than a candidate-experience feedback instrument
  • No automated scoring or reporting on response quality

Typeform

Candidate Tracking Form Template

A conversational, one-question-at-a-time form aimed at tracking candidates through a hiring process. It offers Typeform's typical polished UX and branching logic, but questions and logic are pre-set rather than adapting in real time to what a candidate says. No published methodology on how any AI-assisted features (if used) generate or score responses.

What it does well

  • Clean, conversational question flow that tends to improve completion rates
  • Conditional logic lets respondents skip irrelevant questions
  • Strong template library and design customization

Where it falls short

  • Logic branching is pre-authored, not a dynamic AI follow-up that probes based on a candidate's specific answers
  • No voice-based interview option
  • No transparent prompt documentation or automated quality scoring of responses

SurveyMonkey

Candidate Experience Survey Template + 25 Example Questions

This is more of a guide-plus-template page: it bundles a downloadable survey template with 25 example questions and explanatory content, rather than being a single fielding-ready instrument. Useful as a question bank for building your own survey, but you'd need to assemble and sequence it yourself.

What it does well

  • Large bank of example questions covering multiple facets of candidate experience
  • Backed by SurveyMonkey's established analytics and reporting dashboard
  • Accessible for teams wanting to build a custom survey from scratch

Where it falls short

  • Presented as an article/question bank rather than a ready-to-send template, requiring manual assembly
  • No adaptive AI follow-up questioning based on individual responses
  • No automated per-response quality scoring

SurveySparrow

Candidate Experience Survey Template

A conversational survey template for gathering candidate feedback, in line with SurveySparrow's chat-style survey format. It covers standard experience questions but relies on fixed question paths rather than real-time adaptive probing. No indication of voice interviews or transparent AI methodology.

What it does well

  • Conversational, chat-like survey format similar in spirit to a natural interview
  • Supports standard skip logic for basic personalization
  • Part of a broader employee-experience template suite for consistency across HR surveys

Where it falls short

  • No adaptive AI follow-up that digs deeper based on a candidate's specific low scores
  • No voice AI interview option
  • No published prompt transparency or automated response quality scoring

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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