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Post-Accident Consultation Experience Survey

Captures how clients experienced their initial consultation after an accident — clarity of legal or claims guidance, how well they felt heard, and whether they understood next steps. An AI follow-up interview digs into the specific moment that shaped their trust (or doubt) in the advice they received, going beyond a satisfaction score to what actually happened in the room.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share feedback on your recent accident consultation with (Replace with firm/organization name). This helps us improve how we support people going through a difficult time. About 4-5 minutes, and your answers are confidential.

Q02
Multiple ChoiceRequired

What type of accident prompted your consultation?

  • Car or motor vehicle accident
  • Workplace injury
  • Slip and fall
  • Medical incident
  • Other
Q03
Multiple ChoiceRequired

How was your consultation conducted?

  • In person
  • Phone call
  • Video call
  • Email or written exchange
Q04
Opinion ScaleRequired

How clearly did the consultant explain your options and likely next steps?

Scale: 1 – 7
Min:Not clear at allMax:Extremely clear
Q05
MatrixRequired

Please rate the consultation on each of the following:

5 rows × 5 columns
  • Listened to my full situation before responding
  • Explained things in plain, non-technical language
  • Responded to my questions promptly
  • Showed genuine concern for my situation
  • Gave me a realistic sense of timelines and costs
Columns: Poor · Fair · Good · Very good · Excellent
Q06
Opinion ScaleRequired

How likely are you to recommend this consultation experience to someone else in a similar situation?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q07
AI Interview

Reconstruct the specific moment in the consultation that most shaped the respondent's trust or doubt — ask them to walk through what was said or done, not just how it felt. If they rated clarity or the recommendation likelihood low, probe exactly where the explanation broke down or what was left unanswered. If high, probe what specifically made them feel confident enough to act on the advice.

Q08
Multiple ChoiceRequired

Based on this consultation, what did you decide to do?

  • Moved forward with the recommended service
  • Decided not to move forward
  • Still deciding
  • Sought a second opinion elsewhere
Q09
Multiple Choice

Going into the consultation, what was your biggest concern?

  • Understanding my legal rights
  • Getting fair financial compensation
  • Medical treatment or recovery guidance
  • Dealing with insurance companies
  • Not being taken seriously
  • Other
Q10
Long Text

What, if anything, would have made this consultation more helpful?

Q11
Multiple Choice

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
Multiple Choice

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q13
Message

Thank you for sharing your experience. Your feedback goes directly into a report we use to train consultants and improve how we support people after an accident.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a single satisfaction score with an AI follow-up interview that reconstructs the specific moment that shaped the client's trust or doubt in the advice given
  • Captures the full consultation context — accident type, consultation format, clarity of explanation, and a full matrix rating — before probing deeper
  • Includes decision-outcome and pre-consultation concern questions, so results tie client experience to what they actually decided to do next
  • Auto-generates a report from responses, with transparent prompts showing exactly what the AI asked and why

SurveySparrow

Accident Consultation Form Template

This is a directly comparable, fielding-ready template for capturing feedback after an accident consultation. It's a static form covering standard rating and multiple-choice fields, built for quick deployment rather than deeper narrative exploration. No indication it includes any adaptive interviewing or open-ended probing beyond typical text fields.

What it does well

  • Purpose-built for the accident consultation use case, so questions likely map closely to relevant scenarios
  • Part of an established survey platform with broad distribution and reporting features
  • Simple, quick-to-deploy form structure

Where it falls short

  • No adaptive AI follow-up interview to probe why a client felt heard or doubtful — only fixed questions
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or transparent prompt methodology

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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