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Marketing & Growth

CSAT after support interaction

A 2-question CSAT measurement sent automatically right after a support ticket closes.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

4 questions · ~4 min
Q01
Multiple ChoiceRequired

Which best describes your role?

  • Individual contributor
  • Team lead or manager
  • Director or head of
  • VP or C-level
  • Other
Q02
Rating Scale

How important is this topic to you right now?

Range: 17
Min:Not at allMax:Extremely
Q03
Long Text

Tell us about your recent experience with this topic.

Q04
AI Interview

Walk me through that experience in more detail.

Ask up to 3 adaptive follow-ups, probing for specifics, examples, and the underlying reason.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

CSAT after support interaction | QuestionPunk