Q01
Message
All templates
Employee VoIP Phone System Experience Survey
Measures how well your organization's VoIP phone system supports day-to-day work — call quality, reliability, feature usefulness, and IT support — for teams that rely on it to communicate internally and with customers. An AI follow-up interview reconstructs the most disruptive call issue employees actually experienced, not just how they'd rate it.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
13 questions · ~7 min
Q02
Multiple ChoiceRequired
On a typical workday, how much do you rely on the VoIP phone system for calls or meetings?
- Not at all
- A few times a week
- Daily, a handful of calls
- Daily, it's core to my job
Q03
Multiple ChoiceRequired
Which device do you primarily use to make or take VoIP calls?
- Physical desk phone
- Softphone app on computer
- Mobile app
- Mix of desk phone and softphone
- I don't use it
Q04
Opinion ScaleRequired
How would you rate the overall audio quality of your calls over the past month?
Scale: 1 – 7
Min:Consistently poorMax:Consistently excellent
Q05
MatrixRequired
How much do you agree with the following statements about the VoIP system?
5 rows × 5 columns
- Calls connect quickly and reliably
- It's easy to transfer calls or add someone to a call
- Voicemail and call routing work as expected
- It integrates well with the other tools I use (e.g. calendar, CRM, chat)
- I understand how to use the features available to me
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
Multiple Choice
In the last 30 days, which of these issues have you experienced on VoIP calls?
- Dropped calls
- Echo or audio distortion
- Delayed or lagging audio
- Calls not ringing through
- Trouble with conference/group calls
- No issues
Q07
Rating Scale
When you've needed help with a VoIP problem, how would you rate the support you received from IT?
Range: 1 – 5
Min:Very poorMax:Excellent
Q08
Best–Worst Trade-off (MaxDiff)Required
Which of these potential improvements would matter most to you? Pick the most and least important each round.
- More reliable mobile app calls
- Better voicemail-to-email/transcription
- Higher quality on group/conference calls
- Easier call transfers between colleagues
- Faster IT response when something breaks
- Better integration with calendar and chat tools
- Clearer setup instructions and training
Pick best & worst per setBest:Most importantWorst:Least important
Q09
AI Interview
Reconstruct the single most disruptive VoIP issue this employee has experienced recently: what were they trying to do (e.g. a client call, a team meeting), what actually went wrong, and what did they do to work around it in the moment. If they reported no issues, probe instead on which feature they rely on most and what would break their workflow if it stopped working. Anchor on specifics — when it happened and the real impact — rather than general complaints.
Q10
Long Text
Anything else about the phone system — good or bad — you'd want IT to know?
Q11
Multiple Choice
Which best describes your primary work location?
- Fully in-office
- Hybrid
- Fully remote
- Prefer not to say
Q12
Multiple Choice
Which department are you in? (Replace with your organization's department list)
- Sales
- Customer Support
- Operations
- Engineering/IT
- HR/People
- Other
- Prefer not to say
Q13
Message
That wraps things up — thank you! IT and HR will use these responses to prioritize phone system fixes and upgrades in the next planning cycle.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Goes beyond satisfaction ratings with an AI follow-up interview that reconstructs the single most disruptive VoIP issue an employee actually experienced, capturing context static scales miss
- Combines quantitative measures (reliance, audio quality rating, agreement matrix, issue checklist, support rating, MaxDiff-style improvement ranking) with open-ended and AI-driven qualitative depth in one flow
- Segments responses by work location and department so IT and HR can prioritize fixes for the teams and locations most affected
- Closes with a clear, transparent purpose statement telling employees how their input will be used, plus an auto-generated report for IT and HR
SurveyMonkey
Voice Over Internet Protocol (VoIP) Survey TemplateA ready-to-field, static VoIP survey template covering standard satisfaction and usage questions. It's built on SurveyMonkey's mature survey infrastructure with strong distribution and analytics tooling, but the template itself is a fixed question set with no adaptive follow-up. Best suited for teams wanting a quick, generic starting point rather than deep root-cause detail.
What it does well
- Fielding-ready template on a widely used, established survey platform
- Likely benefits from SurveyMonkey's broad analytics and reporting features
- Simple to deploy quickly across an organization
Where it falls short
- Static question set with no adaptive AI follow-up to probe individual disruptive incidents
- No voice AI interview option or guided screen-share tasks for diagnosing issues
- No published per-response quality scoring or transparent prompt methodology
SurveySparrow
Voice Over Internet Protocol (VoIP) Survey TemplateSurveySparrow offers a conversational-style VoIP survey template, which brings a friendlier chat-based UI than typical form builders. It's a fixed template rather than an interview that adapts to each respondent's actual experience. Good for a lightweight, engaging pulse check rather than an in-depth diagnostic of specific call incidents.
What it does well
- Conversational, chat-like survey format that can improve completion rates
- Fielding-ready template requiring minimal setup
- Mobile-friendly presentation typical of SurveySparrow's platform
Where it falls short
- No adaptive AI follow-up interview to reconstruct specific disruptive call issues
- No voice AI interview or guided screen-share task capability
- No transparent, published prompt methodology or automated response-level quality scoring
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.