Q01
메시지
모든 템플릿Industry-Specific
Business Contact Experience Feedback Survey
Captures how prospects and customers experience reaching out to your business — how easy it was to get a response, how the interaction was handled, and whether it moved them closer to (or further from) doing business with you. An AI follow-up reconstructs exactly what happened during their most recent contact attempt, beyond the numbers.
샘플 질문
템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.
질문 13개 · 약 7분
Q02
객관식필수
What was the main reason you contacted us?
- Sales inquiry or quote request
- Support or troubleshooting question
- Partnership or vendor inquiry
- Billing or account issue
- General information request
- Complaint
Q03
객관식필수
Which channel did you use to reach us?
- Phone call
- Website contact form
- Live chat
- Social media message
- In person
Q04
의견 척도필수
How easy was it to reach the right person or department for your request?
척도: 1 – 7
최소:Very difficult최대:Very easy
Q05
평점 척도필수
How would you rate the speed of our response to your initial contact?
범위: 1 – 5
최소:Very slow최대:Very fast
Q06
매트릭스필수
Thinking about the person or team who handled your contact, how much do you agree with each statement?
4개 행 × 5개 열
- They were knowledgeable about my request
- They were courteous and professional
- My question or issue was actually resolved
- Their communication was clear and easy to follow
열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
의견 척도필수
Based on this contact experience alone, how likely are you to recommend doing business with us?
척도: 0 – 10
최소:Not at all likely최대:Extremely likely
Q08
객관식필수
Did this contact experience change how likely you are to do business with us?
- Made me more likely to do business with you
- No change either way
- Made me less likely to do business with you
- Too early to tell
Q09
AI 인터뷰
Reconstruct exactly what happened the last time this respondent contacted the business: what channel they used, how long they waited, who they spoke with, and whether their request was actually resolved on that contact or required follow-up. If they rated responsiveness or ease-of-reach low, dig into the specific moment things went wrong (unreturned message, wrong department, confusing form, etc.). If they said the experience made them less likely to do business, probe what specifically would need to change to win them back.
Q10
장문형
Is there anything specific that would have made this contact experience better?
Q11
객관식
Which best describes your role in this interaction?
- Decision-maker / buyer
- Individual contributor / end user
- Procurement or vendor management
- Partner or reseller
- Other
Q12
객관식
What is the approximate size of your organization?
- Just me / freelancer
- 2-10 employees
- 11-50 employees
- 51-200 employees
- 201-1,000 employees
- 1,000+ employees
- Prefer not to say
Q13
메시지
That's everything — thank you for the detailed feedback! We'll use your responses (and your AI follow-up conversation) to improve how quickly and effectively we respond to contacts like yours.
포함된 기능
AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.
다른 서비스와 비교
다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.
이 템플릿을 선택하는 이유
- Includes structured questions on reason for contact, channel used, ease of reaching the right person, and speed of response, plus a matrix rating how the handling team performed
- Adds an AI follow-up interview that reconstructs exactly what happened during the respondent's most recent contact attempt, capturing detail static scales miss
- Ties the experience directly to business impact by asking whether the contact experience changed the respondent's likelihood to do business with you, alongside an open-text question on what would have made it better
- Captures respondent context (role in the interaction, organization size) so results can be segmented, all delivered through a free tier or $50/mo Business plan
SurveyMonkey
Customer Feedback Survey Template (Business To Business)This is a general B2B customer feedback template rather than one focused specifically on the contact/response experience, so it's a partial rather than direct comparison. It's a ready-to-field static survey built on SurveyMonkey's established form infrastructure and reporting tools. Teams already using SurveyMonkey for other feedback programs may appreciate the familiar builder, but the questions are fixed rather than adaptive to each respondent's situation.
잘하는 점
- Backed by SurveyMonkey's mature survey platform with broad distribution and analytics features
- Quick to deploy using a pre-built B2B question set
- Familiar interface for teams already standardized on SurveyMonkey
아쉬운 점
- Fixed question set with no adaptive AI follow-up to probe into what actually happened during a contact attempt
- No voice AI interview option or guided screen-share tasks
- No automated per-response quality scoring or published prompt-level methodology
설문을 공개할 준비가 되셨나요?
이 템플릿을 편집기에서 열어 보세요. 첫 응답자가 보기 전에 모든 부분을 원하는 대로 바꿀 수 있습니다.
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