Benefits Open Enrollment Experience Survey

Welcome to the Benefits Open Enrollment Experience Survey. This survey asks about your experience with this year's benefits enrollment process, including the information you received, the options available, and any challenges you encountered. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to improve future enrollment cycles. Estimated completion time: 5–7 minutes.

Which of the following best describes your enrollment outcome this year?

• Completed enrollment with a new selection
• Changed my selection before the deadline
• Kept my previous selection
• Did not enroll
• Not eligible / Not applicable
• Prefer not to say

How clear was the information provided about your benefits options during this enrollment period?

To what extent do you agree or disagree: I had enough benefit plan options to meet my needs.

How easy was it to complete the enrollment steps from start to finish?

What is one change that would most improve the next enrollment cycle?

What is your current employment status?

• Full-time
• Part-time
• Contractor / Temporary
• Intern
• Prefer not to say

Thank you for completing this survey! Your feedback will be used to improve future benefits enrollment cycles. All responses are confidential and will be reported in aggregate only.

Overall, how would you rate your benefits enrollment experience this year?

To what extent do you agree or disagree: The enrollment materials were provided in a timely manner.

Please rank the top factors that most influenced your benefits selection (1 = most important).

1. Total cost to me
2. Value for money
3. Features and benefits included
4. Fit for my personal or family situation
5. Provider or vendor reputation
6. Ease of using the benefit after enrollment
7. Impact on my household

Approximately how much time did you spend on the enrollment process this year?

• Less than 10 minutes
• 10–20 minutes
• 21–30 minutes
• 31–45 minutes
• 46–60 minutes
• More than 60 minutes
• I don't remember

Based on your survey responses, we'd like to explore your enrollment experience in a bit more detail. Please share what stood out most — positively or negatively — about this year's enrollment.

How long have you been with the organization?

• Less than 6 months
• 6–12 months
• 1–3 years
• 3–5 years
• More than 5 years
• Prefer not to say

To what extent do you agree or disagree: The enrollment materials covered all the information I needed to make a decision.

Which, if any, of the following barriers did you encounter during enrollment? Select all that apply.

• Finding the right option for my needs
• Understanding benefits terminology
• Comparing options side by side
• Using the enrollment portal or system
• Time constraints
• Missing or late information
• Waiting for approvals or confirmations
• Other (please specify)
• None — I did not encounter any barriers

Which region do you primarily work in?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East / Africa
• Multiple regions
• Prefer not to say

To what extent do you agree or disagree: The enrollment materials helped me compare my options effectively.

Which of the following resources did you use while enrolling? Select all that apply.

• Benefits guide or FAQ
• Enrollment portal instructions
• Comparison charts or tools
• Live info session or webinar
• HR support (email, chat, or ticket)
• Manager
• Colleagues or peers
• External websites or vendor resources
• Other (please specify)
• None of the above