Q01
Message
All templatesNonprofit & Civic
Community Program & Engagement Feedback Survey
Collect feedback on community programs, participation, communication, and improvement priorities. Preview editable questions for nonprofit and civic organizations.
Use community feedback to choose your next program improvement
Invite people who have interacted with your organization, including occasional participants. This template asks about the past year: replace program names with services you actually offer and keep the reference period consistent.
Read satisfaction alongside participation frequency and improvement priorities. This is feedback on your organization; a resident needs assessment asks the wider community about unmet needs, while a volunteer survey focuses on the volunteering experience.
For example, if occasional participants want better communication, use the follow-up interview to explore the last event they missed and how they heard about it. That can help distinguish an awareness problem from an inconvenient schedule. Choose a change and report it back to participants.
Compare nonprofit and community survey templatesSample questions
A preview of what’s in the template. Every question is editable before you launch.
14 questions · ~7 min
Q02
Opinion ScaleRequired
Overall, how satisfied are you with your experience with our organization over the past year?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q03
Multiple ChoiceRequired
In the last 12 months, how often have you attended an event or participated in a program we offer?
- Not at all
- Once
- A few times
- Monthly
- Weekly or more
Q04
Multiple Choice
Which of the following programs or services have you used in the last year? Select all that apply.
- (Replace with Program A, e.g. Food Pantry)
- (Replace with Program B, e.g. Youth Mentoring)
- (Replace with Program C, e.g. Community Events)
- (Replace with Program D, e.g. Volunteer Opportunities)
- (Replace with Program E, e.g. Support Groups)
Q05
MatrixRequired
How would you rate us on each of the following?
5 rows × 5 columns
- Communication about events and updates
- Friendliness and helpfulness of staff/volunteers
- Variety of programs offered
- Accessibility of times, locations, and facilities
- Value for any fees or time invested
Columns: Poor · Fair · Good · Very good · Excellent
Q06
Best–Worst Trade-off (MaxDiff)Required
If we could only tackle a few improvements this year, which matter most to you?
- More evening or weekend program times
- Lower costs or fees for participants
- Better communication about events and deadlines
- More variety in programs offered
- Improved accessibility (parking, transit, disability access)
- More volunteer opportunities
- Clearer ways to give feedback or raise concerns
- Stronger sense of community and belonging at events
Pick best & worst per setBest:Most important to improveWorst:Least important to improve
Q07
AI Interview
Probe the reasoning behind the respondent's overall satisfaction rating and the improvement they ranked as most important in the trade-off exercise. Ask them to describe one specific recent program, event, or interaction that shaped that view, what exactly happened, and what could have been done differently. If satisfaction was high but they still flagged an urgent priority, explore that gap directly.
Q08
Opinion ScaleRequired
How likely are you to recommend getting involved with us to a friend or neighbor?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q09
Long Text
Is there anything else you'd like us to know — an idea, concern, or something we did well that we should keep doing?
Q10
Message
Last, a few quick optional questions to help us understand who we're hearing from.
Q11
Multiple Choice
How long have you been involved with our organization or community?
- Less than 6 months
- 6 months to 2 years
- 2 to 5 years
- More than 5 years
- Prefer not to say
Q12
Multiple Choice
Which age range do you fall into?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q13
Short Text
What neighborhood or area do you live in? (Optional — helps us see where our reach is strongest and weakest.)
Q14
Message
Thank you for sharing your time and honesty! Your responses will be reviewed by our team to shape next year's programs, and no individual answers will be shared outside the organization.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes a dedicated AI follow-up interview that probes the reasoning behind each person's satisfaction rating and their top-priority improvement, instead of stopping at a number
- Pairs a matrix rating of specific program/service dimensions with a MaxDiff prioritization question, so you learn both how you're doing and what to fix first
- Captures usage patterns (frequency of attendance, which programs/services used) and tenure/demographics for segmenting who is satisfied and who isn't
- Closes with an open-ended long-text question and a clear closing message about how responses will be reviewed, plus optional light demographic and neighborhood questions for context
Jotform
Community Education Feedback Form TemplateA static, fielding-ready form aimed at gathering feedback on community education programs. It's easy to customize and deploy quickly, but it collects fixed-choice and open-text responses with no mechanism to dig deeper into any individual answer.
What it does well
- Ready-to-use template with drag-and-drop form builder customization
- Focused specifically on education/community program feedback
- Simple to deploy without technical setup
Where it falls short
- No adaptive follow-up questioning — every respondent sees the same static fields regardless of their answers
- No voice interview option or guided screen-share tasks
- No automated per-response quality scoring or AI-generated analysis report
SurveyMonkey
HOA Survey Template: Questions for HomeownersA homeowner/neighborhood association-focused survey template, relevant to civic and community groups similar to QuestionPunk's target audience. It's a standard fixed-question template built for broad distribution rather than deep individual follow-up.
What it does well
- Backed by SurveyMonkey's established survey distribution and benchmarking tools
- Purpose-built for HOA/neighborhood association use cases
- Quick to launch for broad community distribution
Where it falls short
- Static question set with no adaptive AI follow-up interview to probe individual responses
- No voice AI interview or guided task capability
- No transparent, published methodology for how responses are analyzed
Typeform
Post-Program Feedback Form TemplateA conversational-style template for collecting feedback after a program ends, with Typeform's typical clean one-question-at-a-time flow. It's well suited for general post-program satisfaction capture but doesn't adapt its questions based on what a respondent says.
What it does well
- Polished, conversational one-question-at-a-time interface
- Good general fit for post-program satisfaction capture
- Easy visual customization within Typeform's builder
Where it falls short
- No adaptive AI follow-up questioning tied to a respondent's specific rating or priority
- No voice interview or screen-share guided task option
- No automated quality scoring or auto-generated report on responses
Frequently asked questions
What should a community engagement survey ask?
Ask which programs people use, how often they participate, how they rate the experience, and which improvements matter most. Add an open question or optional interview for a concrete example. Explain who can see responses and adapt the introduction to your actual collection practices.
What questions are in the “Community Program & Engagement Feedback Survey” template?
The template includes 14 ready-to-use questions, starting with: “Thanks for taking a few minutes to share your feedback on our programs and community involvement. Your honest input shap…” · “Overall, how satisfied are you with your experience with our organization over the past year?” · “In the last 12 months, how often have you attended an event or participated in a program we offer?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 14 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
Related templates
More studies on similar topics.
Nonprofit & Civic
Membership Fee Value & Pricing Sensitivity Survey
Measures how members perceive the value of their dues, where pricing tolerance breaks down, and which benefits justify the fee — for associations and nonprofits weighing a rate change. An AI follow-up interview digs into the reasoning behind each member's value rating instead of just the number.
View templateNonprofit & Civic
Volunteer Experience & Engagement Feedback Survey
Captures how volunteers actually experience your program — onboarding, communication, recognition, and impact — and gauges whether they'll return or recommend it to others. Built for volunteer coordinators and nonprofit program managers, with an AI follow-up that digs into the specific moment behind a volunteer's recommendation score instead of a flat rating.
View templateNonprofit & Civic
Community Service Agency Volunteer Experience Survey
Measures how volunteers experience onboarding, coordinator support, and the meaningfulness of their assignments at a community service agency, plus what would make them volunteer more often. An AI follow-up interview digs into the specific moment that shaped their satisfaction or hesitation, surfacing concrete fixes a generic rating scale would miss.
View templateNonprofit & Civic
Volunteer Experience & Program Evaluation Survey
Assesses how volunteers experience training, communication, recognition, and support, and how likely they are to keep volunteering or recommend the program. An AI follow-up interview digs into the specific experience behind their satisfaction score so program staff know exactly what to fix or protect.
View templateNonprofit & Civic
Nonprofit Program Alumni Engagement and Impact Survey
Tracks how connected alumni of a nonprofit program (fellowship, service corps, leadership cohort, scholarship, etc.) still feel to the organization, what keeps them involved or drifting away, and which reengagement offerings they'd actually value — with an AI follow-up that digs into the real reasons behind their current engagement level.
View templateNonprofit & Civic
Local Government Project Community Engagement Poll
Gauges resident awareness, support, and concerns for a local government project — plus which design option they favor and how they want ongoing updates. An AI follow-up probes the reasoning behind each support score, surfacing what would actually shift an opponent or strengthen a supporter's backing.
View template