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Nonprofit & Civic

Community Program & Engagement Feedback Survey

Gauges how satisfied community members are with an organization's programs, services, and communication, and what would most improve their experience. Built for nonprofits, civic groups, and neighborhood associations; the AI follow-up interview digs into the specific experience behind each person's satisfaction rating and top priority instead of settling for a number.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

14 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share your feedback on our programs and community involvement. Your honest input shapes what we do next. Your responses are completely confidential and anonymized. This should take about 5-6 minutes.

Q02
Opinion ScaleRequired

Overall, how satisfied are you with your experience with our organization over the past year?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q03
Multiple ChoiceRequired

In the last 12 months, how often have you attended an event or participated in a program we offer?

  • Not at all
  • Once
  • A few times
  • Monthly
  • Weekly or more
Q04
Multiple Choice

Which of the following programs or services have you used in the last year? Select all that apply.

  • (Replace with Program A, e.g. Food Pantry)
  • (Replace with Program B, e.g. Youth Mentoring)
  • (Replace with Program C, e.g. Community Events)
  • (Replace with Program D, e.g. Volunteer Opportunities)
  • (Replace with Program E, e.g. Support Groups)
Q05
MatrixRequired

How would you rate us on each of the following?

5 rows × 5 columns
  • Communication about events and updates
  • Friendliness and helpfulness of staff/volunteers
  • Variety of programs offered
  • Accessibility of times, locations, and facilities
  • Value for any fees or time invested
Columns: Poor · Fair · Good · Very good · Excellent
Q06
Best–Worst Trade-off (MaxDiff)Required

If we could only tackle a few improvements this year, which matter most to you?

  • More evening or weekend program times
  • Lower costs or fees for participants
  • Better communication about events and deadlines
  • More variety in programs offered
  • Improved accessibility (parking, transit, disability access)
  • More volunteer opportunities
  • Clearer ways to give feedback or raise concerns
  • Stronger sense of community and belonging at events
Pick best & worst per setBest:Most important to improveWorst:Least important to improve
Q07
AI Interview

Probe the reasoning behind the respondent's overall satisfaction rating and the improvement they ranked as most important in the trade-off exercise. Ask them to describe one specific recent program, event, or interaction that shaped that view, what exactly happened, and what could have been done differently. If satisfaction was high but they still flagged an urgent priority, explore that gap directly.

Q08
Opinion ScaleRequired

How likely are you to recommend getting involved with us to a friend or neighbor?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q09
Long Text

Is there anything else you'd like us to know — an idea, concern, or something we did well that we should keep doing?

Q10
Message

Last, a few quick optional questions to help us understand who we're hearing from.

Q11
Multiple Choice

How long have you been involved with our organization or community?

  • Less than 6 months
  • 6 months to 2 years
  • 2 to 5 years
  • More than 5 years
  • Prefer not to say
Q12
Multiple Choice

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
Short Text

What neighborhood or area do you live in? (Optional — helps us see where our reach is strongest and weakest.)

Q14
Message

Thank you for sharing your time and honesty! Your responses will be reviewed by our team to shape next year's programs, and no individual answers will be shared outside the organization.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a dedicated AI follow-up interview that probes the reasoning behind each person's satisfaction rating and their top-priority improvement, instead of stopping at a number
  • Pairs a matrix rating of specific program/service dimensions with a MaxDiff prioritization question, so you learn both how you're doing and what to fix first
  • Captures usage patterns (frequency of attendance, which programs/services used) and tenure/demographics for segmenting who is satisfied and who isn't
  • Closes with an open-ended long-text question and a clear closing message about how responses will be reviewed, plus optional light demographic and neighborhood questions for context

Jotform

Community Education Feedback Form Template

A static, fielding-ready form aimed at gathering feedback on community education programs. It's easy to customize and deploy quickly, but it collects fixed-choice and open-text responses with no mechanism to dig deeper into any individual answer.

What it does well

  • Ready-to-use template with drag-and-drop form builder customization
  • Focused specifically on education/community program feedback
  • Simple to deploy without technical setup

Where it falls short

  • No adaptive follow-up questioning — every respondent sees the same static fields regardless of their answers
  • No voice interview option or guided screen-share tasks
  • No automated per-response quality scoring or AI-generated analysis report

SurveyMonkey

HOA Survey Template: Questions for Homeowners

A homeowner/neighborhood association-focused survey template, relevant to civic and community groups similar to QuestionPunk's target audience. It's a standard fixed-question template built for broad distribution rather than deep individual follow-up.

What it does well

  • Backed by SurveyMonkey's established survey distribution and benchmarking tools
  • Purpose-built for HOA/neighborhood association use cases
  • Quick to launch for broad community distribution

Where it falls short

  • Static question set with no adaptive AI follow-up interview to probe individual responses
  • No voice AI interview or guided task capability
  • No transparent, published methodology for how responses are analyzed

Typeform

Post-Program Feedback Form Template

A conversational-style template for collecting feedback after a program ends, with Typeform's typical clean one-question-at-a-time flow. It's well suited for general post-program satisfaction capture but doesn't adapt its questions based on what a respondent says.

What it does well

  • Polished, conversational one-question-at-a-time interface
  • Good general fit for post-program satisfaction capture
  • Easy visual customization within Typeform's builder

Where it falls short

  • No adaptive AI follow-up questioning tied to a respondent's specific rating or priority
  • No voice interview or screen-share guided task option
  • No automated quality scoring or auto-generated report on responses

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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