Q01
Message
All templatesEmployee & HR
Desk Booking Usability & Fairness Assessment
Measures employee perceptions of desk/hot-desking system usability, allocation fairness, and access barriers over a 4-week lookback period to guide UX and policy improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
27 questions · ~12 min
Q02
Dropdown
In the past 4 weeks, how often did you try to book a desk?
- I did not try to book
- Once
- 2 to 3 times
- 4 to 7 times
- 8 or more times
Q03
Opinion Scale
Thinking about the past 4 weeks, how easy or difficult was it to find an available desk that met your needs?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q04
Multiple Choice
Which issues, if any, did you encounter when booking a desk in the past 4 weeks? Select all that apply.
- None — I had no issues
- No desks available at needed times
- Bookings held by no-shows
- Colleagues booking desks for others
- Desk amenities different than listed
- Map inaccurate or hard to read
- System errors or crashes
- Rules or priorities unclear
- Accessibility needs not supported
Q05
Opinion Scale
How important is ease of booking to you in the desk booking system?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q06
AI Interview
We'd like to understand your desk booking experience in more depth. Please share what has been working well or what frustrations you've encountered, and I'll ask a couple of follow-up questions.
Q07
Dropdown
Which region is your primary work location?
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East/Africa
- Multiple regions
- Prefer not to say
Q08
Message
Thank you for completing this survey. Your responses are anonymous and will be used in aggregate to improve the desk booking system. If you have further concerns, please contact your Workplace Experience team.
Q09
Multiple Choice
In the past 4 weeks, how did you access the desk booking system? Select all that apply.
- Company laptop
- Personal laptop
- Mobile app (iOS/Android)
- Web browser on desktop
- Kiosk or tablet in the office
- Help from a colleague or administrator
Q10
Opinion Scale
How easy or difficult was it to read and navigate the floor map or seating layout?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q11
Opinion Scale
Overall, how fair or unfair is access to desks across employees and teams?
Scale: 1 – 7
Min:Very unfairMax:Very fair
Q12
Opinion Scale
How important is fair access across employees to you?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q13
Long Text
Based on your responses in this survey, what single change would most improve the desk booking experience for you?
Q14
Dropdown
What is your role type?
- Individual contributor
- People manager
- Executive
- Contractor/Temporary
- Intern
- Prefer not to say
Q15
Opinion Scale
How easy or difficult was it to modify or cancel an existing booking?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q16
Opinion Scale
How clear or unclear are the desk booking rules and priority system at your workplace?
Scale: 1 – 7
Min:Very unclearMax:Very clear
Q17
Opinion Scale
How important is being seated near your team to you?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q18
Dropdown
How long have you been with the company?
- Less than 6 months
- 6–11 months
- 1–2 years
- 3–5 years
- 6–9 years
- 10+ years
- Prefer not to say
Q19
Opinion Scale
How easy or difficult was it to check in or confirm your desk on arrival?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q20
Ranking
If desk demand exceeds supply, which allocation approaches do you most prefer? Rank from most preferred to least preferred.
- First-come, first-served
- Rotating priority days by team
- Priority for accessibility needs
- Daily or weekly cap per person
- Proximity to team prioritized
- Random lottery when demand exceeds supply
Drag to rank
Q21
Opinion Scale
How important is having reliable and accurate desk amenity information to you?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q22
Dropdown
What is your typical work pattern?
- On-site most days (4–5 days/week)
- Hybrid (2–3 days/week on-site)
- Hybrid (1 day/week on-site)
- Fully remote (0 days on-site)
- Varies week to week
- Prefer not to say
Q23
Opinion Scale
Overall, how easy or difficult is the desk booking system to use?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q24
Opinion Scale
How important is flexibility to change or cancel bookings to you?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
Q25
Multiple Choice
Do you have any workstation accessibility needs you are comfortable sharing? Select all that apply.
- Adjustable desk height
- Accessible path of travel
- Proximity to quiet area
- Ergonomic chair
- Assistive technology (e.g., screen reader)
- Other
- Prefer not to say
Q26
Opinion Scale
How satisfied are you with the desk booking experience overall?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q27
Opinion Scale
How important is maximizing overall seat utilization to you?
Scale: 1 – 7
Min:Not at all importantMax:Extremely important
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Covers the full 4-week desk booking lifecycle in one flow — finding a desk, reading the floor map, modifying/cancelling, and checking in on arrival — not just a generic usability score
- Pairs usability ratings with fairness-specific questions (perceived fairness across teams, clarity of priority rules, and a ranked preference on allocation approaches under scarcity)
- Includes an AI follow-up interview to probe open-ended context behind low scores, plus an open-text 'single change' question, giving qualitative depth static scale-only forms can't reach
- Segments results by region, role type, tenure, and work pattern, and asks about accessibility needs, so UX and policy teams can see where barriers concentrate
QuestionPro
System Usability Scale Survey Template | Sample Survey, Examples, Questions & QuestionnairesThis is a generic System Usability Scale (SUS) template, not built for desk/hot-desking specifically — a team would need to adapt the standard SUS items to the booking context themselves. It's presented as a ready-to-use question set, but the surrounding page is largely educational/reference content about the SUS methodology rather than a fielding-ready, topic-specific survey.
What it does well
- Based on the well-established, psychometrically validated SUS methodology
- Comes with explanatory guidance on how to interpret SUS scores
- Easy to adapt as a generic usability baseline for any software, including a booking tool
Where it falls short
- No desk-booking-specific content (no fairness/allocation questions, no floor map or check-in items)
- Static question set with no adaptive AI follow-up probing on low scores
- No mechanism for automated qualitative analysis or per-response quality scoring
Typeform
System Usability Survey TemplateAnother generic usability survey template based on standard usability-scale conventions, delivered in Typeform's conversational form format. It's a ready-to-field template, but it measures general software usability rather than anything specific to desk booking, allocation fairness, or hot-desking policy.
What it does well
- Clean, conversational form-filling experience typical of Typeform
- Quick to deploy for a general usability pulse-check
- Familiar, easy-to-benchmark usability scoring approach
Where it falls short
- No content addressing desk allocation fairness, priority rules, or seat scarcity trade-offs
- Fixed question flow with no adaptive AI or voice interview follow-up
- No built-in automated report generation tied to open-ended responses
Frequently asked questions
What questions are in the “Desk Booking Usability & Fairness Assessment” template?
The template includes 27 ready-to-use questions, starting with: “Welcome to the Desk Booking Experience Survey. This survey gathers your feedback on the desk booking system — its usabil…” · “In the past 4 weeks, how often did you try to book a desk?” · “Thinking about the past 4 weeks, how easy or difficult was it to find an available desk that met your needs?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 27 questions in about 12 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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