E-commerce Operations Safety Climate & Reporting Survey

Welcome to the Safety Climate & Reporting Survey. This survey asks about your experiences with workplace safety over the past 30–90 days. Your responses are confidential and will be reported only in aggregate — no individual answers will be shared with your supervisor or management. There are no right or wrong answers; we want your honest opinions. Participation is voluntary and you may stop at any time. The survey takes approximately 14 minutes to complete.

In the past 30 days, how often did you follow documented safety procedures for your tasks?

In the past 30 days, how would you rate the availability of required PPE when you needed it?

Which factors, if any, made PPE use difficult in the past 30 days? Select all that apply.

• Not available near the task
• Uncomfortable or poor fit
• Slows down the work
• Unsure which PPE to use
• Limited reinforcement from supervisors
• Peer norms made PPE use less common
• Other (please specify)
• None of the above

Do you know how to report a safety concern or near miss at your location?

• Yes
• No
• Not sure

Which channels, if any, did you use to report a safety concern in the past 90 days? Select all that apply.

• Mobile app or online form
• Directly to supervisor
• Safety hotline
• Paper form or log
• Team messaging platform
• I did not report a concern
• Other (please specify)

How many near misses did you personally notice in the past 30 days?

• 0
• 1
• 2
• 3
• 4
• 5 or more

In the past 30 days, how comfortable did you feel reporting safety concerns without fear of negative consequences?

The following questions ask you to rate specific aspects of your work environment over the past 30 days.

In the past 30 days, how would you rate the condition of floor surfaces and walkways in your work area?

In the past 30 days, how would you rate the adequacy of lighting in your work area?

In the past 30 days, how would you rate the condition of equipment and tools you regularly use?

In the past 30 days, how would you rate ventilation and temperature control in your work area?

In the past 30 days, how often did production pressure or pace make it harder to work safely?

How many times did you encounter blocked aisles or exits in the past 30 days?

• 0
• 1
• 2
• 3
• 4
• 5 or more

The following statements are about your direct supervisor and site leadership over the past 60 days. Please indicate how much you agree or disagree with each.

My direct supervisor consistently models safe work behaviors.

My direct supervisor responds constructively when I raise safety concerns.

Site leadership prioritizes safety even when it conflicts with production targets.

In the past 30 days, how often did your team hold safety briefings or huddles?

• Never
• Once
• 2 to 3 times
• Weekly
• More than weekly

In the past 60 days, when hazards were reported, how often were fixes completed in a timely manner?

Rank the following areas by how much improvement in each would reduce injuries in your work area. Place the highest-impact area first.

1. Training and coaching
2. PPE availability and fit
3. Equipment maintenance
4. Housekeeping and orderliness
5. Workload and pace management
6. Reporting and feedback process

Please describe one unsafe situation you observed in the past 30 days and what you think would fix it. If you did not observe one, write 'None.'

Based on your responses in this survey, please share any additional thoughts about safety priorities, policies, or practices you would like to see changed at your location.

Finally, a few questions about you. These help us analyze results by team and role while keeping your individual responses confidential.

What is your primary job role?

• Picker/Packer
• Stower/Putaway
• Forklift or powered cart operator
• Delivery driver
• Supervisor/Lead
• Safety professional
• Maintenance/Facilities
• Other (please specify)

What shift do you typically work?

• Day
• Evening
• Night
• Rotating
• Varies

How long have you been in your current role?

• Less than 3 months
• 3 to 11 months
• 1 to 3 years
• More than 3 years

Do you directly supervise or manage other employees?

• Yes
• No

What is your employment status?

• Full-time
• Part-time
• Temporary/Seasonal
• Contractor

What type of location do you primarily work at?

• Fulfillment center
• Sortation center
• Delivery station
• Office
• Multiple locations
• Other (please specify)

Thank you for completing this survey. Your responses are confidential and will be used to identify and act on safety improvement priorities. If you have an immediate safety concern, please contact your supervisor or use your location's safety hotline.