Q01
Message
All templatesEmployee & HR
Employee Online Purchasing Experience Survey
Explores how employees shop online for work needs — software, supplies, travel, equipment — and how smooth or frustrating the approval and procurement process feels. Includes an AI follow-up that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions miss. Built for HR and procurement teams evaluating purchasing tools and policy.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
13 questions · ~7 min
Q02
Multiple ChoiceRequired
In the last 30 days, how many times have you purchased or requested a purchase of something online for work?
- Never
- 1-2 times
- 3-5 times
- 6-10 times
- More than 10 times
Q03
Multiple ChoiceRequired
What have you purchased or tried to purchase online for work in the last 3 months? Select all that apply.
- Office supplies
- Software or subscriptions
- Travel or accommodation
- Equipment or hardware
- Professional services or freelancers
- Training or courses
- Something else
Q04
MatrixRequired
How much do you agree with each statement about your company's online purchasing process?
5 rows × 5 columns
- It's clear what I'm allowed to purchase without extra approval
- The approval process moves quickly enough for my needs
- The tools or portals I use are easy to navigate
- I know who to ask when something goes wrong with a purchase
- The list of approved vendors covers what I actually need
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
Opinion ScaleRequired
How easy is it to get a work-related online purchase approved, from request to delivery?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q06
Multiple Choice
Which tools or platforms do you typically use to make work-related online purchases?
- Company purchasing portal
- Amazon Business (or similar marketplace account)
- Corporate purchasing card directly on vendor sites
- Expense reimbursement after personal purchase
- Manager or assistant makes the purchase for me
- I'm not sure how to purchase things
Q07
Point AllocationRequired
You have 100 points to distribute across what matters most to you when purchasing something online for work. Give more points to what matters more.
- Price / staying under budget
- Speed of delivery
- How easy the request/approval process is
- Vendor reliability and quality
- Sustainability or ethical sourcing
- Freedom to choose my own vendor
Allocate 100 points
Q08
RankingRequired
Rank these pain points from biggest to smallest in your own experience purchasing online for work.
- Too many approval steps
- Unclear spending policy
- Limited vendor choice
- Slow reimbursement
- Confusing purchasing tools/portal
- Long wait for delivery
Drag to rank
Q09
AI Interview
Walk the respondent through the most recent time they tried to purchase something online for work: what they needed, which tool or process they used, whether it went smoothly, and exactly where (if anywhere) it stalled or required a workaround. If they say the process was 'fine,' probe for a specific example rather than accepting a general impression. If they mention a workaround (personal card, asking someone else, skipping approval), ask why that felt necessary.
Q10
Multiple ChoiceRequired
Overall, how satisfied are you with the current process for purchasing things online for work?
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
Q11
Long Text
If you could change one thing about how employees purchase things online for work, what would it be?
Q12
Multiple Choice
Which department do you work in?
- Sales
- Marketing
- Engineering/IT
- Operations
- Finance
- HR
- Customer Support
- Other
- Prefer not to say
Q13
Message
Thank you for sharing your experience! Your responses will help us simplify tools, policies, and approvals for online purchasing across the company.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes an AI follow-up interview that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions can't capture
- Combines quantitative measures (opinion scale on approval ease, matrix agreement statements, constant-sum tradeoffs, ranked pain points) with open-ended depth in a single flow
- Captures the full purchasing landscape — frequency, category of purchase, tools used, and department — so HR and procurement can segment findings by team
- Ends with a long-text prompt on what employees would change, giving procurement teams direct, actionable input alongside the structured data
QuestionPro
Online purchasing survey questions + Sample questionnaire templateThis is a general online purchasing questionnaire aimed more at consumer shopping behavior than at internal employee procurement workflows. It reads as a static question bank/sample rather than a template tuned to HR or procurement use cases, and it's unclear how directly it maps to work-purchase approval friction.
What it does well
- Established survey platform with broad question-library support
- Sample questionnaire format offers ready-made items researchers can copy or adapt
- Likely supports standard question types (multiple choice, rating scales) common to purchasing research
Where it falls short
- No adaptive AI follow-up to reconstruct a specific purchase attempt step by step
- Framed around general/consumer purchasing rather than employee work-purchase approval processes
- No transparent prompt methodology or automated per-response quality scoring
Jotform
Item Purchasing Request Form TemplateThis is a purchasing request form for collecting item/quantity/budget details, not a survey designed to explore employee experience or friction in the process. It's useful for operational intake but not for diagnosing where approval workflows break down or why employees abandon purchases.
What it does well
- Simple, fast form builder well suited to routing purchase requests
- Likely supports file uploads and approval-style fields typical of Jotform forms
- Easy to embed in existing procurement intake workflows
Where it falls short
- Static form fields only — no adaptive follow-up questioning to surface friction points or workarounds
- Designed to collect a request, not to measure satisfaction, pain points, or process sentiment
- No mechanism to reconstruct a past purchase attempt or score response quality
Frequently asked questions
What questions are in the “Employee Online Purchasing Experience Survey” template?
The template includes 13 ready-to-use questions, starting with: “Hi! We're looking into how employees purchase things online for work — supplies, software, travel, equipment, and more.…” · “In the last 30 days, how many times have you purchased or requested a purchase of something online for work?” · “What have you purchased or tried to purchase online for work in the last 3 months? Select all that apply.”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 13 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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