Employee Payroll Experience & Accuracy Survey

Hi! We're checking in on how payroll is working for you — accuracy, timing, and how easy it is to get answers when something looks off. This takes about 8 minutes, and honest answers (even critical ones) are exactly what we need.

In the last 12 months, how often have you noticed an error in your paycheck (wrong amount, missing hours, incorrect deductions, etc.)?

• Never
• Once
• A few times
• Almost every pay period
• I'm not sure — I don't check closely

How confident are you that your pay is calculated correctly each pay period, without you having to check it yourself?

Rate each part of the payroll experience:

How easy is it to use the payroll system or portal (viewing pay stubs, updating direct deposit, etc.)?

When you have a question or concern about your pay, who do you go to first?

• HR/payroll department directly
• My manager
• The self-service portal or help center
• A coworker
• I wouldn't know who to ask

If you could choose, how would you prefer to be paid?

• Weekly
• Every two weeks
• Twice a month
• Monthly
• No preference

If the respondent reported any paycheck error or low confidence in pay accuracy, reconstruct the most recent specific incident: what looked wrong, how they noticed it, who they contacted, how long it took to get resolved, and whether it was ever fully fixed. If they've never had an issue, instead probe what would make them trust the process even more, or whether they've simply never checked closely. Anchor on concrete details (dates, amounts, people contacted) rather than general impressions.

Rank these payroll qualities from most to least important to you:

1. Getting paid the correct amount
2. Getting paid on time
3. Fast resolution when something goes wrong
4. A clear, easy-to-read pay stub
5. Easy self-service updates (direct deposit, tax info)

Anything about payroll — timing, clarity, deductions, or getting help — that you wish worked differently?

Which best describes your employment type?

• Full-time salaried
• Full-time hourly
• Part-time
• Contractor/temporary

How long have you been with the company?

• Less than 6 months
• 6 months to 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years
• Prefer not to say

Which department are you part of?

• (Replace with Department A)
• (Replace with Department B)
• (Replace with Department C)
• (Template note: replace with your actual department list before launching.)
• Prefer not to say

Thank you for the honest feedback! Your answers will be reviewed by HR and payroll to fix recurring issues and make pay information easier to understand — individual responses are kept confidential.