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Mobile Network Quality & Carrier NPS Survey
Evaluates mobile subscribers' network connectivity, call quality, app performance, and overall carrier satisfaction using NPS and multi-dimensional quality ratings. Suitable for telecom providers, market researchers, and UX teams benchmarking mobile experience.
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Mobile Network Quality & Carrier NPS Survey
<p>Welcome to this survey on mobile network and app performance. This survey will take approximately 8–10 minutes to complete. /We are interested in your honest experiences with your mobile carrier's network quality, call reliability, and app performance. There are no right or wrong answers — we are interested only in your opinions and experiences. Your participation is entirely voluntary, and you may stop at any time. All responses are confidential and will be reported only in aggregate. Please click 'Next' to begin.</p>
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
27 questions · ~12 min
Q01
Multiple Choice
How often do you use mobile data on your smartphone?
- Several times a day
- About once a day
- 3–6 days per week
- 1–2 days per week
- Less than weekly
Q02
Dropdown
Who is your primary mobile carrier?
- AT&T
- Verizon
- T-Mobile (US)
- Vodafone
- Orange
- O2
- Three
- Telstra
- Rogers
- Bell
- Other (please specify)
Q03
Multiple Choice
Which mobile operating system do you primarily use?
- Android
- iOS
- Other
Q04
Multiple Choice
What type of mobile data plan do you have?
- Unlimited
- Limited (data cap)
- Pay-as-you-go
- Not sure
Q05
Multiple Choice
Approximately how much mobile data do you use in a typical month?
- 0–1 GB
- 1–5 GB
- 5–10 GB
- 10–20 GB
- 20–50 GB
- More than 50 GB
- Not sure
Q06
Opinion Scale
In the past 30 days, how would you rate the download speed on your mobile network?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q07
Opinion Scale
In the past 30 days, how would you rate the upload speed on your mobile network?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q08
Opinion Scale
In the past 30 days, how would you rate the signal strength and coverage of your mobile network?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q09
Opinion Scale
In the past 30 days, how would you rate the clarity and reliability of voice calls on your mobile network?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q10
Opinion Scale
In the past 30 days, how would you rate the responsiveness (low latency) of your mobile network?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q11
Multiple Choice
In the past 30 days, how often did you experience network issues (e.g., no signal, slow data, or dropped calls)?
- Never
- Rarely (1–2 times)
- Sometimes (3–5 times)
- Often (6–10 times)
- Very often (11+ times)
Q12
Multiple Choice
In the past 7 days, approximately how many dropped voice calls did you experience?
- None
- 1–2
- 3–5
- 6–10
- More than 10
Q13
Multiple Choice
Where do you most often experience network issues? (Select up to 3)
- At home
- At work or school
- Indoors (public places)
- Outdoors (urban areas)
- Rural or remote areas
- On public transit
- While driving or as a passenger
- During travel or roaming
- Other (please specify)
Q14
Multiple Choice
Which of the following app categories do you use daily on your mobile device? (Select all that apply)
- Social media
- Messaging / VoIP
- Video streaming
- Music streaming
- Gaming
- Maps / navigation
- Shopping
- Banking / finance
- Ride-hailing / food delivery
- Productivity / email
- Other (please specify)
Q15
Opinion Scale
In the past 30 days, how would you rate typical app loading speed on mobile data?
Scale: 1 – 7
Min:Very slowMax:Very fast
Q16
Opinion Scale
How would you rate your ability to stream video without buffering on mobile data?
Scale: 1 – 7
Min:Very poor — constant bufferingMax:Excellent — no buffering
Q17
Ranking
When your network connection is weak, which of the following are most affected? (Rank from most to least impacted)
- Loading apps / content
- Streaming quality
- Voice call reliability
- Video calls
- Online gaming
- Maps / navigation accuracy
- Uploading / sharing media
Drag to rank
Q18
Opinion Scale
How likely are you to recommend your current mobile carrier to a friend or colleague?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q19
Opinion Scale
Overall, how satisfied are you with your mobile network experience?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q20
Ranking
Please rank the following mobile network attributes from most to least important to you.
- Coverage where I need it
- Reliable connection (few outages/drops)
- Download speed
- Upload speed
- Low latency / responsiveness
- Price / value
- Customer support
- Roaming performance
Drag to rank
Q21
Long Text
Based on your responses in this survey, what is one thing your mobile carrier could most improve?
Q22
AI Interview
We'd like to learn more about your mobile network and app experience. Our AI moderator will ask a couple of follow-up questions based on your responses.
Q23
Multiple Choice
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q24
Multiple Choice
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q25
Dropdown
In which region do you currently live?
- Africa
- Asia
- Europe
- North America
- South America
- Oceania
- Middle East
Q26
Multiple Choice
What is the highest level of education you have completed?
- High school or less
- Some college / Associate degree
- Bachelor's degree
- Graduate / Postgraduate degree
- Trade / technical certification
- Other
- Prefer not to say
Q27
Multiple Choice
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker / caregiver
- Unemployed
- Retired
- Prefer not to say
Message
Thank you for completing this survey! Your feedback will be used to help improve mobile network quality and app experiences. Your responses are confidential and will be reported only in aggregate.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “Mobile Network Quality & Carrier NPS Survey” template?
The template includes 27 ready-to-use questions, starting with: “How often do you use mobile data on your smartphone?” · “Who is your primary mobile carrier?” · “Which mobile operating system do you primarily use?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 27 questions in about 12 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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