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Healthcare & Clinical

Patient Portal Lab Results Comprehension Survey

Measures how patients interpret, understand, and respond to lab results and reference ranges in online portals. Identifies usability barriers and preferred features to improve portal design and health literacy support.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

21 questions · ~10 min
Q01
Message

Welcome! Thank you for taking part in this survey about viewing and understanding lab results in online patient portals. This survey is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest experience. Your responses are confidential and will be reported only in aggregate. The survey takes approximately 6–8 minutes. Please answer based on your experience in the last 12 months.

Q02
Multiple Choice

In the past 12 months, how often have you viewed lab results in an online patient portal?

  • Several times a month
  • About once a month
  • Every few months
  • Once in the last year
  • Not in the last 12 months
Q03
Opinion Scale

Overall, how confident are you in your ability to understand your lab results when you view them online?

Scale: 1 – 7
Min:Not at all confidentMax:Extremely confident
Q04
Opinion Scale

Please indicate the extent to which you agree or disagree with the following statement: The reference ranges shown alongside my lab results were easy to understand.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q05
Ranking

Please rank the following features by how much they would help you understand your lab results. Drag the most helpful feature to the top.

  1. Plain-language explanation of what the result means
  2. Clear reference range with color highlighting
  3. Clinician's note or interpretation
  4. Visual trend chart showing results over time
  5. Suggested next steps (e.g., retest, contact clinician)
  6. Links to trusted educational resources
Drag to rank
Q06
Long Text

If you have had a confusing experience with a lab result in the last 12 months, please briefly describe what happened and what would have helped you understand the result better.

Q07
Dropdown

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q08
Message

Thank you for participating! Your feedback will help improve how lab results are presented and explained in patient portals. You may now close this page.

Q09
Multiple Choice

In the past 12 months, where have you viewed lab results online? Select all that apply.

  • Hospital or health system portal
  • Primary care clinic portal
  • Lab company portal (e.g., a national lab)
  • Insurance portal
  • Emailed PDF or attachment
  • Other (please specify)
Q10
Multiple Choice

If your ALT (alanine aminotransferase) result is 45 U/L and the portal shows a reference range of 7–55 U/L, what does this most likely mean?

  • Your result is within the reference range
  • Your result is dangerously high
  • Your result is dangerously low
  • It depends; more clinical context is needed
  • Not sure
Q11
Opinion Scale

Please indicate the extent to which you agree or disagree with the following statement: After viewing my lab results online, I understood what the results meant for my health.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q12
Multiple Choice

When you see an out-of-range lab result online, which of the following do you typically do? Select all that apply.

  • Send a message to my clinician
  • Schedule an appointment
  • Search online for information
  • Wait for a clinician note or call
  • Ignore it if only slightly out of range
  • I have not had an out-of-range result
  • Other (please specify)
Q13
AI Interview

We'd like to learn more about your experience viewing lab results online. An AI moderator will ask you a couple of follow-up questions.

Q14
Multiple Choice

Which best describes your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q15
Multiple Choice

In the last 12 months, have measurement units (e.g., mg/dL vs. mmol/L) ever made a lab result harder to understand?

  • Yes
  • No
  • Not sure
  • Not applicable
Q16
Opinion Scale

Please indicate the extent to which you agree or disagree with the following statement: After viewing my lab results online, I knew what steps to take next (e.g., contact my clinician, retest, no action needed).

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q17
Long Text

Based on your responses in this survey, please share any additional thoughts or feelings about viewing lab results in patient portals.

Q18
Dropdown

Which country do you currently live in?

  • United States
  • United Kingdom
  • Canada
  • Australia
  • Germany
  • France
  • India
  • Other (please specify)
  • Prefer not to say
Q19
Opinion Scale

Please indicate the extent to which you agree or disagree with the following statement: The portal layout made it easy to find and review my lab results.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q20
Multiple Choice

What is the highest level of education you have completed?

  • Less than high school
  • High school or equivalent
  • Some college or vocational training
  • Bachelor's degree
  • Graduate or professional degree
  • Prefer not to say
Q21
Opinion Scale

Overall, how satisfied are you with how your lab results are presented in online patient portals?

Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes an objective comprehension check (a specific ALT result vs. reference range scenario) that tests whether patients can actually interpret lab values, not just self-rate their confidence
  • Pairs multiple opinion-scale agreement statements and a satisfaction rating with a feature-ranking question, so design teams get both attitudinal data and prioritized feature preferences in one instrument
  • Includes an optional AI follow-up interview segment to probe patients' real experiences with confusing lab results beyond fixed-choice answers
  • Captures open-text detail on confusing past experiences and general feedback, giving qualitative context to the quantitative comprehension and satisfaction scores

Typeform

Patient health history questionnaire

This is a general patient intake questionnaire for collecting medical history, not a research survey on lab-result comprehension, portal usability, or health literacy. It's a fielding-ready static form built for a different purpose (clinical intake) than measuring how patients interpret reference ranges or portal design preferences. Worth noting for patient-facing form UX, but topically it's adjacent rather than comparable.

What it does well

  • Clean, patient-friendly conversational form UI typical of Typeform
  • Quick to deploy as a standard intake template
  • Backed by a mature survey/form platform with broad template library

Where it falls short

  • Static question flow with no adaptive AI follow-up probing into confusing lab-result experiences
  • Not designed to test objective comprehension of specific lab values or reference ranges
  • No automated per-response quality scoring or published prompt-level methodology

Frequently asked questions

What questions are in the “Patient Portal Lab Results Comprehension Survey” template?

The template includes 21 ready-to-use questions, starting with: “Welcome! Thank you for taking part in this survey about viewing and understanding lab results in online patient portals.…” · “In the past 12 months, how often have you viewed lab results in an online patient portal?” · “Overall, how confident are you in your ability to understand your lab results when you view them online?”. The full set is previewed above, and every question is editable.

How long does this survey take to complete?

Respondents typically finish the 21 questions in about 10 minutes.

Can I customize this template?

Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.

Is this template free to use?

Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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