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Patient Visit Experience Survey (CAHPS-Aligned)
Measures how a patient experienced a specific provider visit — getting the appointment, provider communication, staff courtesy, and an overall rating — modeled on the CAHPS Clinician & Group Visit 2.0 survey used across medical practices and health systems. An AI follow-up interview digs into the exact moment or interaction that drove the patient's overall rating, turning a single number into an actionable story.
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Patient Visit Experience Survey (CAHPS-Aligned)
Thanks for taking a few minutes to tell us about your recent visit. Your honest feedback helps this practice improve care for patients like you. Your responses are completely confidential and anonymized. This should take about 7 minutes.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
11 questions · ~7 min
Q01
Multiple Choice
Was this the first time you saw this particular provider?
- Yes, first visit
- No, I've seen this provider before
Q02
Multiple ChoiceRequired
How many days passed between when you first tried to schedule this appointment and the day you were actually seen?
- Same day
- 1-3 days
- 4-7 days
- 1-2 weeks
- More than 2 weeks
Q03
MatrixRequired
Thinking about this visit, how often did your provider do each of the following?
5 rows × 4 columns
- Explained things in a way you could understand
- Listened carefully to you
- Seemed to know important information about your medical history
- Showed respect for what you had to say
- Spent enough time with you
Columns: Never · Sometimes · Usually · Always
Q04
Multiple ChoiceRequired
Thinking about the front-desk and office staff during this visit, how often were they courteous and helpful to you?
- Never
- Sometimes
- Usually
- Always
Q05
Opinion ScaleRequired
Using a 0-10 scale, how would you rate this provider overall?
Scale: 0 – 10
Min:Worst provider possibleMax:Best provider possible
Q06
Multiple ChoiceRequired
How likely are you to recommend this provider to friends and family?
- Definitely not
- Probably not
- Probably yes
- Definitely yes
Q07
AI Interview
Probe why the respondent gave the overall rating they did: ask them to describe the specific moment or interaction during this visit that most shaped that score. If the rating was high, find out what exactly stood out as exceptional and worth protecting; if it was middling or low, identify the single biggest fix that would raise it and whether it traces back to the provider's communication, the wait, or the staff. Anchor every follow-up on concrete details from this specific visit rather than general impressions of the practice.
Q08
Multiple Choice
In general, how would you rate your overall health?
- Excellent
- Very good
- Good
- Fair
- Poor
- Prefer not to say
Q09
Multiple Choice
Which age range do you fall into?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65-74
- 75 or older
- Prefer not to say
Q10
Multiple Choice
How do you describe your gender?
- Man
- Woman
- Non-binary
- Prefer not to say
Q11
Dropdown
What is the highest level of education you have completed?
- Less than high school
- High school graduate
- Some college
- Bachelor's degree
- Graduate or professional degree
- Prefer not to say
Message
Thank you for sharing your experience! Your responses feed directly into this practice's patient experience reports and help guide improvements to scheduling, communication, and staff training.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Uses the same core structure as the CAHPS Clinician & Group visit survey — appointment access, provider communication, staff courtesy, and an overall 0-10 rating — so results are benchmarkable against a recognized standard
- Pairs the overall rating with an AI follow-up interview that asks the patient to describe the exact moment or interaction that drove their score, turning a number into a specific, actionable story
- Includes a matrix question on specific provider communication behaviors and a separate staff-courtesy question, so low scores can be traced to the front desk or the clinician
- Collects standard case-mix variables (general health, age range, gender, education) so results can be segmented and fairly compared across patient groups
SurveyMonkey
Patient Satisfaction Survey TemplateA ready-to-field, static patient satisfaction survey covering visit basics and satisfaction ratings. It's a solid general-purpose template but is not explicitly modeled on the CAHPS visit survey structure and doesn't publish its underlying question methodology.
What it does well
- Fielding-ready template usable immediately without custom build-out
- Backed by SurveyMonkey's broad distribution, panel, and analytics infrastructure
- Familiar, easy-to-deploy survey format for healthcare practices
Where it falls short
- Fixed question set with no adaptive follow-up to probe why a patient gave a particular rating
- No voice-based interview option for patients who prefer speaking over typing
- No automated per-response quality scoring or transparent prompt/methodology disclosure
SurveySparrow
Doctor Visit Form TemplateA conversational-style form template for capturing doctor visit details, benefiting from SurveySparrow's chat-like UI. It reads as a general visit form rather than a CAHPS-aligned experience survey, and there's no indication it drills into the reasoning behind a patient's overall rating.
What it does well
- Chat-style interface that can feel more conversational than a traditional form
- Fielding-ready template for quick deployment
- Mobile-friendly design typical of SurveySparrow's product
Where it falls short
- Conversational UI is scripted, not adaptive — it can't generate a genuine follow-up question based on a specific answer
- No voice AI interview option for patients
- No mechanism to automatically score response quality or surface the exact moment driving a low or high rating
Frequently asked questions
What questions are in the “Patient Visit Experience Survey (CAHPS-Aligned)” template?
The template includes 11 ready-to-use questions, starting with: “Was this the first time you saw this particular provider?” · “How many days passed between when you first tried to schedule this appointment and the day you were actually seen?” · “Thinking about this visit, how often did your provider do each of the following?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 11 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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