Account & Data Deletion Process Experience Survey

Welcome, and thank you for your interest in this survey. We are studying people's experiences with requesting account or personal data deletion over the past 12 months. This survey takes approximately 10 minutes to complete. Your responses are completely anonymous, confidential, and will be reported only in aggregate to improve deletion processes. There are no right or wrong answers — we are interested in your honest opinions. Participation is voluntary, and you may stop at any time.

In the past 12 months, have you tried to delete an account or request deletion of your personal data from any company?

• Yes
• No
• Not sure

Which method(s) did you use to request account or data deletion? Select all that apply.

• In-app delete option
• Website account settings
• Email request
• Contact form or web ticket
• Live chat
• Phone call
• Social media message
• Data rights or privacy portal
• Other (please specify)

How clear were the instructions for deleting your account or data in your most recent attempt?

Which confirmation format would you find most reassuring after a deletion request?

• In-app confirmation message
• Email receipt or confirmation
• Downloadable certificate or PDF
• Account dashboard log or history
• No confirmation needed
• Other (please specify)

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for completing this survey. Your feedback will help improve account and data deletion processes. Your responses are anonymous and will be reported only in aggregate.

What was the outcome of your most recent deletion request?

• Completed on first try
• Completed after multiple steps
• Still pending or unclear
• Not completed — request was refused
• Not completed — I could not find how to delete

How clearly was the timeline for completing your deletion communicated?

Based on your responses in this survey, please share any additional thoughts or feelings about your account or data deletion experience.

Which of the following best describes your gender?

• Man
• Woman
• Non-binary
• Prefer not to say

How long did the process take from your initial request to final confirmation?

• Less than 1 day
• 1–3 days
• 4–7 days
• 8–30 days
• More than 30 days
• I have not yet received confirmation

How clearly was it communicated which specific data would be deleted versus retained?

In which region do you currently live?

• Africa
• Asia
• Europe
• North America
• South America
• Oceania
• Prefer not to say

Did you receive confirmation that your account or data were deleted?

• Yes — in-app message
• Yes — by email
• Yes — both in-app and email
• Not sure
• No

How clearly was it communicated how to verify that your data had been deleted?

How would you rate your overall comfort level with managing your digital privacy (e.g., adjusting privacy settings, reviewing data policies)?

Overall, how satisfied were you with the account or data deletion process?

How likely are you to recommend this company's deletion process to someone who needs to delete their data?

How did this deletion experience affect your trust in that company?