Cross-Channel Consent Opt-Out UX Assessment

Welcome to this survey about your experiences managing consent and privacy preferences online. Your participation is voluntary, and you may skip any question or stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to improve consent and privacy experiences. This survey takes approximately 8 minutes to complete.

In the last 6 months, which of the following consent types have you encountered on websites or apps? Select all that apply.

• Cookies or tracking
• Email marketing
• SMS marketing
• Push notifications
• Data sharing with partners
• Personalized ads or personalization settings
• None of the above

It was easy to find where to revoke consent or opt out.

On your most recent attempt to revoke consent, approximately how long did it take from start to confirmation?

• Less than 1 minute
• 1–2 minutes
• 3–5 minutes
• 6–10 minutes
• More than 10 minutes
• I never received confirmation
• Not sure

If you revoked consent across more than one channel, how consistent was the overall experience between channels?

Please rank the following improvements in order of importance to you, from most to least important.

1. Clearer entry points for opting out
2. Fewer steps in the process
3. Plain-language labels and instructions
4. A single unified consent center
5. Channel-specific guidance
6. Faster confirmation after opting out
7. Ability to undo and opt back in easily
8. Better visibility of current consent status

What, if anything, made the consent revocation process difficult? Please mention specific channels, labels, or steps if possible.

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey. Your feedback will help improve consent and privacy experiences across digital channels.

In the last 6 months, where have you tried to revoke consent or opt out? Select all that apply.

• Website cookie banner or settings
• Privacy/consent center on a website
• Email unsubscribe link
• Replying STOP to an SMS
• In-app settings
• Contacted support (chat, phone, or email)
• Ad platform or social media preferences
• I have not tried to revoke consent in the last 6 months

Thinking about the channel you used most recently, how clear was the entry point for revoking consent?

How many steps did that process take, from start to finish?

• 1 step
• 2 steps
• 3 steps
• 4 or more steps
• Not sure
• Not applicable

I trust that my preferences are actually respected after I revoke consent.

We'd like to understand your consent revocation experience in more detail. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.

Which of the following best describes your gender?

• Woman
• Man
• Non-binary / gender diverse
• Prefer not to say

Which device did you mostly use when revoking consent in the last 6 months?

• Desktop or laptop
• Mobile web browser
• Mobile app
• Tablet
• Other
• Prefer not to say

How easy or difficult was the overall process of revoking consent on that channel?

Which types of confirmation did you receive after revoking consent? Select all that apply.

• On-screen confirmation
• Email confirmation
• SMS confirmation
• In-app notification
• No confirmation received
• Not applicable

Based on your responses in this survey, is there anything else you would like to share about your experiences revoking consent or managing privacy preferences?

Where do you primarily live?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East / Africa
• Prefer not to say

The revocation instructions matched what I expected for that channel.

After revoking consent, how quickly did the communications or tracking actually stop?

• Immediately
• Within 48 hours
• Partially stopped (some continued)
• They did not stop
• Not applicable / Too early to tell