Project Management Software Usage & Satisfaction Survey

Thanks for taking a few minutes to share how the project management tool is working for your team. Your honest experience helps us decide what to fix, keep, or replace. Your responses are completely confidential and anonymized. About 5 minutes.

Which project management tool does your team primarily use today? (Template note: replace the option list below with your organization's actual tool set before launching.)

• (Replace with Tool A – e.g., Jira)
• (Replace with Tool B – e.g., Asana)
• (Replace with Tool C – e.g., monday.com)
• Spreadsheets or manual tracking
• Other

In the last 30 days, how often did you log in and update or check on your tasks in this tool?

• Multiple times a day
• About once a day
• A few times a week
• About once a week
• Rarely or never

How would you rate this tool on each of the following?

Overall, how satisfied are you with this tool for managing your team's work?

How likely are you to recommend this tool to another team leader facing a similar workload?

Which of the following improvements would matter most to your team right now?

• Faster page load and performance
• Better reporting and dashboards
• Simpler task creation and editing
• More integrations with other tools
• Improved mobile experience
• Better notifications and alerts
• More flexible views (Kanban, Gantt, list)

What is the single biggest frustration you have with your current tool?

• Too slow or clunky to use
• Missing features we need
• Too complicated for new team members
• Poor integration with other tools we use
• Reporting doesn't show what we need
• No major frustration

Probe the respondent's satisfaction and recommendation scores by reconstructing one specific recent instance where the tool helped or hindered their work — anchor on the frustration they selected and walk through what happened, what workaround they used, and how much time or effort it cost. If they rated the tool highly across the board, dig into which specific feature drives that loyalty and whether they've evaluated alternatives recently.

What is your primary role on your team?

• Individual contributor
• Team lead or manager
• Project or program manager
• Executive or director
• Other
• Prefer not to say

How large is the team that uses this tool?

• 1-5 people
• 6-15 people
• 16-50 people
• 51-200 people
• More than 200 people
• Prefer not to say

That's everything — thank you! Your responses will be combined with your team's to guide what we improve, integrate, or reconsider in our project management setup.