Salon and Spa Client Experience Survey

Thanks so much for visiting us! Your responses are completely confidential and anonymized. We'd love your honest feedback on your most recent appointment — it takes about 7 minutes and helps us keep getting better.

How did you book your most recent appointment?

• Phone call
• Online booking system
• Mobile app
• Walk-in
• Text message

How easy was it to book your appointment?

Overall, how would you rate the quality of the service you received?

Please rate the following aspects of your visit.

Thinking about what you paid, how fair was the price for the service(s) you received?

How likely are you to recommend this salon/spa to a friend or colleague?

How likely are you to book another appointment with us in the next 3 months?

Probe the reasoning behind the respondent's pricing fairness and rebooking likelihood scores. If either was middling or low, find out specifically what felt overpriced or what would make them hesitate to return — a specific service, a specific staff member, wait time, or something else. If both scores were high, ask what one thing they'd tell a friend to convince them to book. Anchor on their actual visit, not generic opinions about salons.

Is there anything specific we could have done differently to improve your visit?

How often do you typically visit a salon or spa (any provider)?

• Weekly
• Every 2-3 weeks
• Monthly
• Every few months
• Rarely

Which age range do you fall into?

• Under 18
• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

That's everything — thank you for sharing your experience! Your feedback goes directly to our team and helps shape improvements to booking, service, and pricing.