Measures how patients interpret, understand, and respond to lab results and reference ranges in online portals. Identifies usability barriers and preferred features to improve portal design and health literacy support.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
21
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! Thank you for taking part in this survey about viewing and understanding lab results in online patient portals.
This survey is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest experience. Your responses are confidential and will be reported only in aggregate.
The survey takes approximately 6–8 minutes. Please answer based on your experience in the last 12 months.
Q2
Multiple Choice
In the past 12 months, how often have you viewed lab results in an online patient portal?
Several times a month
About once a month
Every few months
Once in the last year
Not in the last 12 months
Q3
Multiple Choice
In the past 12 months, where have you viewed lab results online? Select all that apply.
Hospital or health system portal
Primary care clinic portal
Lab company portal (e.g., a national lab)
Insurance portal
Emailed PDF or attachment
Other (please specify)
Q4
Opinion Scale
Overall, how confident are you in your ability to understand your lab results when you view them online?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q5
Multiple Choice
If your ALT (alanine aminotransferase) result is 45 U/L and the portal shows a reference range of 7–55 U/L, what does this most likely mean?
Your result is within the reference range
Your result is dangerously high
Your result is dangerously low
It depends; more clinical context is needed
Not sure
Q6
Multiple Choice
In the last 12 months, have measurement units (e.g., mg/dL vs. mmol/L) ever made a lab result harder to understand?
Yes
No
Not sure
Not applicable
Q7
Opinion Scale
Please indicate the extent to which you agree or disagree with the following statement:
The reference ranges shown alongside my lab results were easy to understand.
Please indicate the extent to which you agree or disagree with the following statement:
After viewing my lab results online, I understood what the results meant for my health.
Please indicate the extent to which you agree or disagree with the following statement:
After viewing my lab results online, I knew what steps to take next (e.g., contact my clinician, retest, no action needed).
Please indicate the extent to which you agree or disagree with the following statement:
The portal layout made it easy to find and review my lab results.
Overall, how satisfied are you with how your lab results are presented in online patient portals?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q12
Ranking
Please rank the following features by how much they would help you understand your lab results. Drag the most helpful feature to the top.
Drag to order (top = most important)
Plain-language explanation of what the result means
Clear reference range with color highlighting
Clinician's note or interpretation
Visual trend chart showing results over time
Suggested next steps (e.g., retest, contact clinician)
Links to trusted educational resources
Q13
Multiple Choice
When you see an out-of-range lab result online, which of the following do you typically do? Select all that apply.
Send a message to my clinician
Schedule an appointment
Search online for information
Wait for a clinician note or call
Ignore it if only slightly out of range
I have not had an out-of-range result
Other (please specify)
Q14
Long Text
If you have had a confusing experience with a lab result in the last 12 months, please briefly describe what happened and what would have helped you understand the result better.
Max chars
Q15
AI Interview
We'd like to learn more about your experience viewing lab results online. An AI moderator will ask you a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q16
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about viewing lab results in patient portals.
Max chars
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
Which country do you currently live in?
United States
United Kingdom
Canada
Australia
Germany
France
India
Other (please specify)
Prefer not to say
Q20
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college or vocational training
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q21
Chat Message
Thank you for participating! Your feedback will help improve how lab results are presented and explained in patient portals. You may now close this page.
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