Q01
Long Text
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Patient Portal Lab Results Comprehension Survey
Measures how patients interpret, understand, and respond to lab results and reference ranges in online portals. Identifies usability barriers and preferred features to improve portal design and health literacy support.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, how often have you viewed lab results in an online patient portal?
Q03
Long Text
Overall, how confident are you in your ability to understand your lab results when you view them online?
Q04
Long Text
Please indicate the extent to which you agree or disagree with the following statement: The reference ranges shown alongside my lab results were easy to understand.
Q05
Long Text
Please rank the following features by how much they would help you understand your lab results. Drag the most helpful feature to the top.
Q06
Long Text
If you have had a confusing experience with a lab result in the last 12 months, please briefly describe what happened and what would have helped you understand the result better.
Q07
Long Text
What is your age?
Q08
Long Text
Thank you for participating! Your feedback will help improve how lab results are presented and explained in patient portals. You may now close this page.
Q09
Multiple Choice
In the past 12 months, where have you viewed lab results online? Select all that apply.
Q10
Multiple Choice
If your ALT (alanine aminotransferase) result is 45 U/L and the portal shows a reference range of 7–55 U/L, what does this most likely mean?
Q11
Long Text
Please indicate the extent to which you agree or disagree with the following statement: After viewing my lab results online, I understood what the results meant for my health.
Q12
Multiple Choice
When you see an out-of-range lab result online, which of the following do you typically do? Select all that apply.
Q13
AI Interview
We'd like to learn more about your experience viewing lab results online. An AI moderator will ask you a couple of follow-up questions.
Q14
Multiple Choice
Which best describes your gender?
Q15
Multiple Choice
In the last 12 months, have measurement units (e.g., mg/dL vs. mmol/L) ever made a lab result harder to understand?
Q16
Long Text
Please indicate the extent to which you agree or disagree with the following statement: After viewing my lab results online, I knew what steps to take next (e.g., contact my clinician, retest, no action needed).
Q17
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about viewing lab results in patient portals.
Q18
Long Text
Which country do you currently live in?
Q19
Long Text
Please indicate the extent to which you agree or disagree with the following statement: The portal layout made it easy to find and review my lab results.
Q20
Multiple Choice
What is the highest level of education you have completed?
Q21
Long Text
Overall, how satisfied are you with how your lab results are presented in online patient portals?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.