Account settings usability test template
Observe how people find and change common preferences in [product].
Use this templateEditable study draft · English content
Before you launch
Use a sandbox account and reset it between participants. Specify a reversible preference and provide test account details.
Opens a usability study with ordered tasks, post-task questions, and a final debrief. Add your target URL to each task. Screen sharing is enabled and the moderator observes without providing task hints. Success criteria below are a guide for your review, not automatic grading rules.
Participant tasks
Task 1
Change a preference
You want [notification preference]. Set up this test account the way you want it.
Researcher success criteria
The account’s notification settings match the requested preference.
Task 2
Update account details
Update [editable profile field] using the supplied test details.
Researcher success criteria
The specified field is saved with the supplied test value.
Task 3
Check a change
Check that your earlier preference change took effect, and explain how you know.
Researcher success criteria
Participant finds the persisted setting and correctly interprets its state.
After each task, ask what was difficult and what the participant expected to happen. The study also includes a task-ease rating.
Final debrief
- What, if anything, was different from what you expected?
- Which part of the experience would you change first, and why?
Plan your study
Who should take part?
People who manage their own account settings.
What should I customize before launching?
Use a sandbox account and reset it between participants. Specify a reversible preference and provide test account details.
How should I use the findings?
Look for findability, labeling, and confirmation problems. Review whether a saved change matches what the participant intended.