Usability testing templates

Observe whether people can configure and export a report for [audience].

Observe how people upload, verify, and replace a file in [product].

Observe whether readers can locate and recognize useful content on [site].

Observe how shoppers review and revise a basket before checkout.

Observe whether people can recover access to a test account.

Observe whether customers can locate and understand the cancellation path.

Observe whether account owners can understand and prepare a plan change.

Observe how shoppers compare alternatives against [purchase criteria].

Observe how people understand and recover from validation errors in [form].

Observe how people find availability and prepare a booking for [service].

Observe whether people can find and use guidance for [support need].

Observe whether people can complete [core journey] on a mobile website.

Observe whether people can use [dashboard] to answer a practical question and investigate a change.

Observe how people find and change common preferences in [product].

Observe whether buyers can choose a plan and work out the cost for [scenario].

Observe how people narrow a set of results to find [suitable item].

Test whether people understand a prototype well enough to complete [core workflow].

Observe how shoppers move from a product choice to reviewing a test order.

Observe whether new users can create a test account and reach [first-value action].

Observe how people find information and choose a route through [website].