Cancellation text interview template
Understand the context and sequence behind a recent cancellation of [service].
Use this templateEditable study draft · English content
Before you launch
Name the service, define a recent cancellation window, and keep the invitation focused on learning.
Opens an AI-moderated text interview with the research goal and discussion prompts shown here. The moderator can ask follow-up questions based on the participant’s answers. Replace the bracketed details and review the interview settings.
Discussion guide
- What originally brought you to [service]?
- What changed before you considered cancelling?
- What did you try before deciding to leave?
- What happened when you cancelled?
- How are you meeting that need now?
Plan your study
Who should take part?
People who recently cancelled [service].
What should I customize before launching?
Name the service, define a recent cancellation window, and keep the invitation focused on learning.
How should I use the findings?
Separate affordability, changing needs, service friction, and alternative choices using participants’ actual accounts.