Content findability usability test template
Observe whether readers can locate and recognize useful content on [site].
Use this templateEditable study draft · English content
Before you launch
Provide the site URL and a concrete information need with a known answer. Keep task wording independent of menu labels.
Opens a usability study with ordered tasks, post-task questions, and a final debrief. Add your target URL to each task. Screen sharing is enabled and the moderator observes without providing task hints. Success criteria below are a guide for your review, not automatic grading rules.
Participant tasks
Task 1
Find an answer
You need to know [specific question]. Find an answer on this site.
Researcher success criteria
Participant reaches content that answers the defined question.
Task 2
Check relevance
Use the page to explain how the answer applies to [scenario].
Researcher success criteria
Participant correctly applies the information to the stated scenario.
Task 3
Find related information
Now find what else you need to know about [related question].
Researcher success criteria
Participant reaches a relevant answer to the related need.
After each task, ask what was difficult and what the participant expected to happen. The study also includes a task-ease rating.
Final debrief
- What, if anything, was different from what you expected?
- Which part of the experience would you change first, and why?
Plan your study
Who should take part?
People who look for information about [topic].
What should I customize before launching?
Provide the site URL and a concrete information need with a known answer. Keep task wording independent of menu labels.
How should I use the findings?
Compare routes and interpretation of content relevance. Finding a page does not mean the reader has understood its answer.