Q01
Message
All templatesIndustry-Specific
Dine-In Restaurant Experience & Satisfaction Survey
Captures how guests rate a specific dine-in visit — food, service, ambiance, and value — plus their likelihood to recommend. Built for restaurant owners and hospitality groups, with an AI follow-up interview that digs into the specific dish, moment, or interaction behind a low or high recommendation score instead of leaving it as a number.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Multiple ChoiceRequired
In the last 3 months, how often have you dined in at this restaurant?
- Today was my first time
- Once
- 2-3 times
- 4-6 times
- More than 6 times
Q03
Opinion ScaleRequired
Overall, how satisfied were you with today's dining experience?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
MatrixRequired
Please rate today's visit on each of the following.
5 rows × 5 columns
- Food quality
- Speed of service
- Staff friendliness
- Cleanliness of the dining area
- Value for the price
Columns: Poor · Fair · Good · Very good · Excellent
Q05
Multiple Choice
Which of the following did you order during this visit? (Select all that apply)
- Appetizer/starter
- Entrée/main course
- Dessert
- Alcoholic beverage
- Non-alcoholic beverage
Q06
Opinion ScaleRequired
How likely are you to recommend this restaurant to a friend or colleague?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q07
AI Interview
Probe the reasoning behind the respondent's recommendation likelihood score. If they rated 8 or below, ask specifically what fell short today — food, service pacing, staff attitude, or value — and get a concrete example (a specific dish, moment, or interaction). If they rated 9-10, ask what one thing stood out as the reason they'd recommend it. If their satisfaction rating and recommendation score seem to point in different directions, ask them to reconcile the gap.
Q08
Best–Worst Trade-off (MaxDiff)
Which of these would do the most to improve your experience at this restaurant, and which would matter least?
- Improving food quality and taste
- Faster service without feeling rushed
- More friendly and attentive staff
- Better value for the price
- More menu variety and seasonal options
- Cleaner and more comfortable dining area
- Shorter wait times for a table
- More consistent portion sizes
Pick best & worst per setBest:Would improve my experience the mostWorst:Would improve my experience the least
Q09
Long Text
Is there anything else about today's visit you'd like to tell us?
Q10
Multiple Choice
Which age range do you fall into?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q11
Multiple Choice
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Q12
Message
That's everything — thank you for sharing your experience! Your feedback goes directly to our team to help us improve the menu, service, and atmosphere.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Goes beyond a numeric recommendation score with an AI follow-up interview that probes the specific dish, moment, or interaction behind a low or high score
- Combines structured ratings (satisfaction scale, matrix rating of food/service/ambiance/value, order selection) with open-ended depth via long-text and adaptive questioning
- Uses a max-diff question to prioritize which improvements would actually move guest experience, not just flag dissatisfaction
- Frames the survey conversationally with chat-style opening and closing messages, making it feel like a guest conversation rather than a form
QuestionPro
Restaurant survey questions | Restaurant satisfaction survey questionsThis page reads more like a question-bank/guide for building restaurant surveys than a single ready-to-field template. It's useful for researchers assembling their own questionnaire but doesn't present one packaged, deployable survey flow. Good reference for question ideas, less so for immediate fielding.
What it does well
- Broad library of restaurant-specific survey questions to draw from
- Established survey research platform with logic and reporting tools
- Useful as a planning/reference resource before building a survey
Where it falls short
- Not a single fielding-ready template — requires assembly from a question list
- No adaptive AI interview to follow up on a low or high recommendation score
- No published methodology for how any AI scoring or analysis is generated
Jotform
Restaurant Customer Satisfaction Survey Form TemplateA ready-to-use, drag-and-drop form template well suited for quick deployment and customization. It's a static questionnaire — every respondent sees the same fixed set of fields regardless of their answers. Strong for simple feedback collection, but not designed to dig deeper into individual responses.
What it does well
- Fast to deploy with an easy drag-and-drop form builder
- Highly customizable fields and design
- Simple, ready-to-use template for basic satisfaction capture
Where it falls short
- Static form with no adaptive follow-up on why a guest rated their visit a certain way
- No voice AI interview or guided task/screen-share option
- No automated per-response quality scoring or transparent AI prompt methodology
SurveyMonkey
Customer Satisfaction Survey Template For RestaurantsA polished, ready-to-field template backed by a mature survey platform with solid reporting and benchmarking features. Like most template-based tools, it presents a fixed question set to every respondent rather than adapting in real time. Well suited for tracking trends over time rather than exploring individual guest stories.
What it does well
- Ready-to-field template from an established survey platform
- Strong built-in reporting and benchmarking capabilities
- Easy distribution across multiple channels
Where it falls short
- No adaptive AI follow-up interview to probe the reasoning behind a score
- No voice AI interview option for richer, spoken feedback
- No transparent, publishable prompt methodology behind any automated analysis
Typeform
Restaurant Customer Satisfaction Survey TemplateA conversational, one-question-at-a-time template that's pleasant to fill out and well-branded. The conversational feel is presentational rather than intelligent — question flow can branch on prior answers but doesn't generate new, context-specific follow-up questions based on open-ended responses. Good for completion rates, less so for probing depth.
What it does well
- Engaging, conversational one-question-at-a-time interface
- Strong visual design and mobile-friendly experience
- Supports basic conditional logic between questions
Where it falls short
- No true adaptive AI interview that generates new probing questions based on a respondent's specific answer
- No voice AI interview or guided screen-share task option
- No automated quality scoring or transparent AI prompt disclosure
Frequently asked questions
What questions are in the “Dine-In Restaurant Experience & Satisfaction Survey” template?
The template includes 12 ready-to-use questions, starting with: “Thanks for dining with us! We'd love your honest feedback on today's visit — it takes about 7 minutes and helps us get t…” · “In the last 3 months, how often have you dined in at this restaurant?” · “Overall, how satisfied were you with today's dining experience?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 12 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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