Q01
Message
All templatesMarket Research
Drive-Thru Customer Experience & Satisfaction Survey
Measures speed, accuracy, staff hospitality, and overall satisfaction for fast-food drive-thru visits to identify key experience drivers and improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~11 min
Q02
Multiple Choice
Have you used a restaurant drive-thru in the last 30 days?
- Yes, within the last 7 days
- Yes, 8–30 days ago
- No, not in the last 30 days
Q03
Message
For the following questions, please think about your single most recent drive-thru visit within the last 30 days.
Q04
Multiple Choice
From joining the line to receiving your order, approximately how long did it take?
- Less than 3 minutes
- 3–5 minutes
- 6–10 minutes
- 11–15 minutes
- More than 15 minutes
Q05
Multiple Choice
Was your order accurate on that visit?
- Yes, completely accurate
- Minor issue only (e.g., wrong condiment or customization)
- No, one or more items were wrong
Q06
Opinion Scale
How friendly was the staff member at the window?
Scale: 1 – 7
Min:Not at all friendlyMax:Extremely friendly
Q07
Ranking
When choosing a drive-thru restaurant, please rank the following from most important (1) to least important (5).
- Speed of service
- Order accuracy
- Staff friendliness
- Price
- Food quality
Drag to rank
Q08
Opinion Scale
Overall, how satisfied were you with that drive-thru visit?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q09
Long Text
Based on your responses in this survey, what is one thing that would most improve your next drive-thru experience?
Q10
Multiple Choice
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q11
Message
Thank you for your time! Your feedback will help improve future drive-thru experiences.
Q12
Multiple Choice
What are the main reasons you have not used a drive-thru in the last 30 days? Select all that apply.
- I cook or eat at home
- I dine in or carry out instead
- I use delivery apps
- Cost concerns
- Health or diet goals
- No need or opportunity
- I prefer to avoid lines or crowds
- Other (please specify)
Q13
Dropdown
Which restaurant did you visit on your most recent drive-thru trip?
- McDonald's
- Chick-fil-A
- Taco Bell
- Wendy's
- Burger King
- Starbucks
- Dunkin'
- Popeyes
- Sonic Drive-In
- Arby's
- Jack in the Box
- KFC
- Whataburger
- Tim Hortons
- Other (please specify)
Q14
Opinion Scale
How would you rate the speed of service on that visit?
Scale: 1 – 7
Min:Very slowMax:Very fast
Q15
Multiple Choice
What accuracy issues did you experience? Select all that apply.
- Missing item
- Wrong item
- Wrong size or portion
- Incorrect customization (e.g., pickles, sauces)
- Beverage issue
- Packaging or spillage
- Other (please specify)
Q16
Multiple Choice
Which of the following occurred during your interaction at the window? Select all that apply.
- Greeted me
- Smiled or made eye contact
- Repeated my order back to me
- Thanked me
- Apologized for the wait
- Offered a receipt
- None of the above
Q17
Opinion Scale
How likely are you to return to this restaurant's drive-thru in the next 30 days?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q18
AI Interview
We'd like to learn a bit more about your drive-thru experience. Our AI moderator will ask a couple of follow-up questions based on your earlier answers.
Q19
Multiple Choice
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q20
Multiple Choice
Approximately how many items did you purchase in that order?
- 1 item
- 2–3 items
- 4–5 items
- 6–8 items
- 9 or more items
Q21
Dropdown
Where do you currently live?
- United States
- Canada
- United Kingdom
- Australia
- India
- Other
- Prefer not to say
Q22
Multiple Choice
What time of day was that visit?
- Breakfast (5–10 am)
- Lunch (10 am–2 pm)
- Afternoon/Snack (2–5 pm)
- Dinner (5–9 pm)
- Late night (after 9 pm)
Q23
Multiple Choice
What is the highest level of education you have completed?
- Less than high school
- High school diploma or equivalent
- Some college or associate degree
- Bachelor's degree
- Graduate or professional degree
- Prefer not to say
Q24
Multiple Choice
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Unemployed
- Retired
- Prefer not to say
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Built specifically around the drive-thru journey (line wait time, order accuracy, window interaction) rather than a generic satisfaction template
- Includes an AI follow-up interview segment that can probe respondents on their specific answers, not just fixed multiple-choice items
- Separates speed and accuracy into distinct rated dimensions plus a ranking question on what matters most when choosing a drive-thru, giving clearer driver analysis than a single overall CSAT score
- Screens out non-recent drive-thru users first and anchors remaining questions to one specific recent visit, reducing recall bias, and closes with an open-text improvement question and standard demographics for segmentation
Jotform
200+ Customer Satisfaction Evaluation FormsThis is a directory/category page listing many generic customer satisfaction form templates rather than a single fielding-ready survey, and none are built specifically for drive-thru or QSR use cases. It's useful as a starting point for building a basic form but requires manual customization for restaurant-specific questions like order accuracy or window interaction.
What it does well
- Large library of pre-built form templates to browse and adapt
- Drag-and-drop form builder likely available for quick edits
- Covers many industries beyond food service
Where it falls short
- Static form fields with no adaptive follow-up questioning based on a respondent's answers
- No drive-thru-specific question set (speed, accuracy, window hospitality) out of the box
- No published methodology on question design or scoring logic
QuestionPro
Customer satisfaction survey questions | Customer satisfaction survey exampleA single ready-to-use generic customer satisfaction survey template with standard CSAT-style questions. It is not tailored to the drive-thru experience and treats satisfaction as a general construct rather than breaking it into service-stage metrics like wait time or order accuracy.
What it does well
- Ready-to-field generic CSAT template
- Likely supports common question types (rating scales, multiple choice)
- Backed by an established survey platform with reporting tools
Where it falls short
- No adaptive AI follow-up interviews or voice interviews to probe individual responses
- Not customized to drive-thru specific stages (line time, window interaction, order accuracy)
- No transparent prompt/methodology disclosure for how questions were validated
SurveyMonkey
Customer Satisfaction Survey TemplateA generic, ready-to-use customer satisfaction template aimed at broad business use, not specifically fast-food or drive-thru scenarios. It offers standard fixed-question satisfaction measurement without any mechanism to dig deeper into a specific respondent's experience.
What it does well
- Well-known, easy-to-deploy template
- Simple fixed-format questions suitable for quick fielding
- Likely integrates with SurveyMonkey's broader analytics dashboard
Where it falls short
- No adaptive AI or voice-based follow-up interviewing
- Generic CSAT structure lacks drive-thru-specific dimensions like order accuracy issues or window hospitality
- No guided task/screen-share capability or automated per-response quality scoring
SurveySparrow
FREE Customer Satisfaction Survey TemplateA free, general-purpose customer satisfaction survey template, positioned for broad applicability rather than any restaurant or drive-thru context. It provides a conversational-style survey format but relies on pre-set questions rather than dynamic follow-up.
What it does well
- Free to use as a starting template
- Conversational UI style may improve completion rates
- Simple setup for general CSAT measurement
Where it falls short
- No drive-thru-specific question flow (speed, accuracy, staff hospitality) built in
- Lacks adaptive AI interview or voice AI follow-up functionality
- No transparent scoring methodology or automated quality scoring per response
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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