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Employee & HR

Employee Internet & Website Usage Demographics Survey

Captures how employees actually use the internet, the company intranet, and internal web tools during the workday — device mix, frequency, pain points, and satisfaction — alongside role and tenure demographics. An AI follow-up interview digs into the specific friction points behind low satisfaction scores so IT and HR can prioritize fixes to the digital workplace.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

15 questions · ~8 min
Q01
Message

Hi! We're looking at how the team uses the internet, our intranet, and internal web tools day to day so we can make them faster and easier to use. Your responses are completely confidential and anonymized. This will take about 8 minutes — there are no wrong answers.

Q02
Multiple ChoiceRequired

In a typical workweek, how often do you access the company intranet or internal employee website?

  • Multiple times a day
  • About once a day
  • A few times a week
  • About once a week
  • Rarely or never
Q03
Multiple ChoiceRequired

Which device do you use most often to access work-related websites or internal tools?

  • Company-issued laptop or desktop
  • Personal laptop or desktop
  • Company-issued phone or tablet
  • Personal phone or tablet
Q04
Multiple ChoiceRequired

Which of these internet-connected tools do you use for work in a typical week?

  • Email
  • Company intranet or employee portal
  • HR or benefits self-service site
  • Internal chat or messaging
  • Video conferencing
  • External research or vendor websites
Q05
MatrixRequired

How often do you visit each of the following internal resources?

5 rows × 5 columns
  • Company news or announcements page
  • HR self-service portal
  • Benefits or payroll site
  • IT helpdesk or support site
  • Internal knowledge base or wiki
Columns: Daily · Weekly · Monthly · Rarely · Never
Q06
Rating ScaleRequired

How easy is it to find the information you need on the company intranet or internal website?

Range: 1 – 5
Min:Very difficultMax:Very easy
Q07
Opinion ScaleRequired

How satisfied are you with the speed and reliability of your internet connection at work?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q08
Multiple ChoiceRequired

In the last 30 days, has slow or unreliable internet access stopped you from completing a work task on time?

  • Yes, more than once
  • Yes, once
  • No
Q09
AI Interview

Probe the respondent's ease-of-finding-information and internet-satisfaction ratings: ask them to walk through the last time they struggled to find something on the intranet or hit a slow-connection problem, what task they were trying to complete, and how they worked around it. If they rated things highly across the board, ask what specifically makes the current setup work well so it isn't lost in a redesign. If they mentioned a missed deadline, get concrete detail on the task and impact.

Q10
Message

Just a few quick details about you — these help us spot patterns across teams and are always optional.

Q11
Dropdown

Which department do you work in?

  • Sales
  • Marketing
  • Customer Support
  • Engineering or IT
  • Operations
  • Finance
  • Human Resources
  • Other
  • Prefer not to say
Q12
Multiple Choice

How long have you worked at the company?

  • Less than 6 months
  • 6 months to 2 years
  • 2 to 5 years
  • More than 5 years
  • Prefer not to say
Q13
Multiple Choice

Where do you primarily work from?

  • Office
  • Home
  • Hybrid (mix of office and home)
  • On-site with clients or in the field
  • Prefer not to say
Q14
Multiple Choice

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q15
Message

Thanks so much for sharing your experience! Your answers will be combined with your teammates' to guide upcoming improvements to our internal websites, tools, and network setup.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond static questions with an AI follow-up interview that specifically probes the reasons behind low ease-of-finding-information and internet-satisfaction ratings, so IT/HR get root causes, not just scores.
  • Combines usage demographics (department, tenure, work location, age range) with behavioral data (device mix, tool usage, frequency of intranet/resource visits) in a single flow.
  • Uses a matrix question to track visit frequency across multiple named internal resources, plus a dedicated rating and opinion-scale pair on findability and connection speed/reliability.
  • Includes a direct 30-day impact question ('has slow or unreliable internet stopped you from completing work') to quantify business impact, not just satisfaction sentiment.

QuestionPro

Internet or website demographics survey questions + sample questionnaire template

This is a sample question bank/reference article on internet-website demographics rather than a ready-to-field employee IT-experience survey. It's useful for drafting standard demographic and usage questions but isn't purpose-built for internal IT/intranet satisfaction diagnostics.

What it does well

  • Provides a broad library of sample demographic and usage questions
  • Backed by an established enterprise survey platform with reporting tools
  • Easy to repurpose questions for general audience research

Where it falls short

  • Static question list with no adaptive follow-up to dig into low-satisfaction responses
  • No built-in mechanism to connect intranet friction points to specific tools or resources
  • No published methodology for how questions were validated or scored

Jotform

Internet Usage Survey Template

A fielding-ready, customizable form template for general internet usage. It's built as a generic consumer/general-audience internet habits form rather than one tailored to employee/workplace intranet and internal tool usage.

What it does well

  • Drag-and-drop form builder makes quick customization easy
  • Ready to deploy immediately without additional setup
  • Supports standard form logic and integrations

Where it falls short

  • No adaptive AI interview to explore why satisfaction is low
  • Generic internet-usage framing, not tailored to intranet/internal-tool workplace context
  • No automated per-response quality scoring or auto-generated analysis report

SurveyMonkey

General Internet Usage Survey Template

A ready-to-use general internet usage template from an established survey platform. As the name indicates, it targets broad internet usage patterns rather than employee-specific intranet/internal tool experience and IT pain points.

What it does well

  • Backed by a mature survey platform with strong analytics dashboards
  • Quick to deploy with pre-built question logic
  • Good for broad benchmarking of general internet habits

Where it falls short

  • No adaptive AI probing into specific friction points behind low scores
  • Not tailored to internal/workplace tools, intranet resources, or IT prioritization
  • No transparent published prompts or scoring methodology

SurveySparrow

Internet Usage Survey Questionnaire Template

Framed as a marketing-oriented internet usage questionnaire, this template is fielding-ready but aimed at general consumer/audience research rather than internal employee IT and intranet experience.

What it does well

  • Conversational survey format may improve completion rates
  • Ready-made template reduces setup time
  • Supports chat-style UI similar to modern survey experiences

Where it falls short

  • Marketing/consumer focus, not designed for employee intranet/internal-tool demographics
  • No adaptive AI follow-up interview to dig into low satisfaction reasons
  • No task-based or screen-share diagnostic capability for IT-specific pain points

Frequently asked questions

What questions are in the “Employee Internet & Website Usage Demographics Survey” template?

The template includes 15 ready-to-use questions, starting with: “Hi! We're looking at how the team uses the internet, our intranet, and internal web tools day to day so we can make them…” · “In a typical workweek, how often do you access the company intranet or internal employee website?” · “Which device do you use most often to access work-related websites or internal tools?”. The full set is previewed above, and every question is editable.

How long does this survey take to complete?

Respondents typically finish the 15 questions in about 8 minutes.

Can I customize this template?

Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.

Is this template free to use?

Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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