Employee workflow text interview template
Explore friction in [workflow] from the people doing the work.
Use this templateEditable study draft · English content
Before you launch
Choose one workflow and explain who will have access to responses. Do not promise anonymity unless the study is configured for it.
Opens an AI-moderated text interview with the research goal and discussion prompts shown here. The moderator can ask follow-up questions based on the participant’s answers. Replace the bracketed details and review the interview settings.
Discussion guide
- Walk me through the most recent time you completed [workflow].
- Where did work pass between people or tools?
- What slowed things down or required rework?
- How did you handle that situation?
- What effect did it have on the final result?
Plan your study
Who should take part?
Employees who recently completed [workflow].
What should I customize before launching?
Choose one workflow and explain who will have access to responses. Do not promise anonymity unless the study is configured for it.
How should I use the findings?
Map handoffs and rework from specific examples. Avoid treating one person’s account as proof of another person’s performance.