Help article feedback text interview template
Understand how readers interpret [help article] and whether it addresses their question.
Use this templateEditable study draft · English content
Before you launch
Insert or link the same article for every participant and specify its intended purpose.
Opens an AI-moderated text interview with the research goal and discussion prompts shown here. The moderator can ask follow-up questions based on the participant’s answers. Replace the bracketed details and review the interview settings.
Discussion guide
- What would you expect this article to help you do?
- After reading [help article], explain the main steps in your own words.
- Which part would you need to reread or clarify?
- What information did you look for but not find?
- What would you do next after reading it?
Plan your study
Who should take part?
People with the need the article is intended to address.
What should I customize before launching?
Insert or link the same article for every participant and specify its intended purpose.
How should I use the findings?
Separate comprehension of the article from successful task execution. Test the actual workflow separately when needed.