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Internal Communication & Information Flow Survey

Measures how well information, decisions, and priorities actually reach employees across teams and levels — covering channels, managers, and cross-department flow. An AI follow-up interview digs into a real recent breakdown to surface what would have actually fixed it, not just abstract complaints.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

14 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share how communication is working at our company. Your honest answers help us fix real gaps, not just guess at them. This will take about 8 minutes and your responses will be kept confidential.

Q02
Multiple ChoiceRequired

In the last 30 days, how often did you have the information you needed to do your job well?

  • Never
  • Rarely
  • Sometimes
  • Often
  • Always
Q03
MatrixRequired

How much do you agree with each statement about communication at our company?

5 rows × 5 columns
  • Leadership shares information transparently
  • I understand how major decisions get made
  • Information flows well between different departments/teams
  • I get updates in time to actually act on them
  • The tools we use for communication work well for my day-to-day needs
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q04
Opinion ScaleRequired

How well-informed do you feel about the company's current goals and priorities?

Scale: 1 – 7
Min:Not at all informedMax:Extremely informed
Q05
Multiple Choice

Which channel do you rely on most for work-related communication day to day?

  • Email
  • Chat app (e.g. Slack, Teams)
  • Video calls
  • In-person meetings
  • Company intranet or wiki
  • Project management tool
Q06
Best–Worst Trade-off (MaxDiff)Required

Which of these improvements would make the biggest difference to communication at our company, and which would matter least?

  • More frequent updates from leadership
  • Clearer, more organized project documentation
  • Faster responses from other teams/departments
  • Better tools for team collaboration
  • More chances to give feedback upward
  • Less email/message overload
  • More live team or all-hands meetings
  • More transparency around how decisions get made
Pick best & worst per setBest:Biggest differenceWorst:Least difference
Q07
Rating ScaleRequired

How would you rate your direct manager's communication with you?

Range: 1 – 5
Min:PoorMax:Excellent
Q08
Multiple ChoiceRequired

In the past month, how often have you felt out of the loop on decisions that affected your work?

  • Never
  • Rarely
  • Sometimes
  • Often
  • Very often
Q09
AI Interview

Ask the respondent to walk through one specific, recent instance where communication broke down at work — what was supposed to happen, what actually happened, and what impact it had on their work. Anchor on their lowest-rated item from the agreement statements or the improvement they picked as mattering most, and probe concretely what change would have prevented the breakdown. If they say communication is generally fine, ask about a time they were surprised by a decision or change they should have known about earlier.

Q10
Message

Just a few quick background questions to help us spot patterns — all optional.

Q11
Dropdown

Which department or team are you part of?

  • Engineering/Product
  • Sales
  • Marketing
  • Customer Support
  • Operations
  • Finance/Legal
  • HR/People
  • Other
  • Prefer not to say
Q12
Multiple Choice

How long have you been with the company?

  • Less than 6 months
  • 6 months to 1 year
  • 1-3 years
  • 3-5 years
  • More than 5 years
  • Prefer not to say
Q13
Multiple Choice

Which best describes your role level?

  • Individual contributor
  • Team lead/supervisor
  • Manager
  • Senior leadership/executive
  • Prefer not to say
Q14
Message

That's everything — thank you! Your responses will be combined with your colleagues' feedback to identify where communication is breaking down and prioritize fixes. No individual answers will be shared.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a matrix and multiple-choice questions covering channel reliance, manager communication, and how often employees feel out of the loop on decisions — not just a single satisfaction score
  • Pairs quantitative items (rating, opinion scale, max-diff on improvement priorities) with an AI follow-up interview that asks the respondent to walk through one specific, recent communication breakdown
  • The AI interview digs past abstract complaints to surface what would have actually fixed that specific incident, giving qualitative root-cause data alongside the quantitative scores
  • Closes with optional department, tenure, and role-level questions so patterns can be segmented by team and level, with results auto-compiled into a report

QuestionPro

Company Communication Survey Questions + Sample Questionnaire Template

This is a sample questionnaire and question bank for internal communication surveys rather than a ready-to-field adaptive interview tool. It's useful as a reference for question wording and covers many of the same themes (channels, managers, awareness of goals) but is presented as a static template/guide, not a product with built-in follow-up logic.

What it does well

  • Broad library of pre-written communication survey questions to draw from
  • Established survey platform with standard question types (multiple choice, rating, matrix)
  • Content framed around common internal communication themes like channel use and manager communication

Where it falls short

  • No adaptive AI follow-up interview to probe a specific recent breakdown — respondents just answer fixed questions
  • No voice AI interview option or guided screen-share tasks
  • No mention of automated per-response quality scoring or transparent prompt methodology

Frequently asked questions

What questions are in the “Internal Communication & Information Flow Survey” template?

The template includes 14 ready-to-use questions, starting with: “Thanks for taking a few minutes to share how communication is working at our company. Your honest answers help us fix re…” · “In the last 30 days, how often did you have the information you needed to do your job well?” · “How much do you agree with each statement about communication at our company?”. The full set is previewed above, and every question is editable.

How long does this survey take to complete?

Respondents typically finish the 14 questions in about 7 minutes.

Can I customize this template?

Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.

Is this template free to use?

Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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