Q01
Message
All templatesEmployee & HR
Internet Service Provider Experience Evaluation
Measures how satisfied customers are with their internet provider's speed, reliability, support, and value — and uses an AI follow-up interview to uncover the specific incidents behind their satisfaction or recommendation score. Built for ISPs and telecom teams running quarterly or post-interaction service reviews.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Multiple Choice
Which type of internet connection do you currently have with (Replace with your ISP name)?
- Fiber
- Cable
- DSL
- Satellite
- Fixed wireless
- Not sure
Q03
Opinion ScaleRequired
Overall, how satisfied are you with your internet service?
Scale: 1 – 10
Min:Very dissatisfiedMax:Very satisfied
Q04
MatrixRequired
How would you rate your provider on each of the following?
5 rows × 4 columns
- Connection speed
- Reliability (few outages)
- Value for money
- Customer support quality
- Billing clarity
Columns: Poor · Fair · Good · Excellent
Q05
Multiple ChoiceRequired
In the last 30 days, how often did you experience a service outage or significant slowdown?
- Never
- 1-2 times
- 3-5 times
- More than 5 times
Q06
Opinion ScaleRequired
How likely are you to recommend (Replace with your ISP name) to a friend or colleague?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q07
AI Interview
Probe the reasoning behind the respondent's overall satisfaction and recommendation scores, especially if they diverge from their attribute ratings. Identify the single most recent incident (outage, support call, billing issue) that shaped their view, what happened, and how it was resolved or not. If they gave the lowest-rated attribute a poor score, ask what a fix would look like for them. If satisfaction is high, confirm whether that's despite or because of a specific experience.
Q08
Multiple Choice
How likely are you to switch to a different internet provider in the next 12 months?
- Definitely will switch
- Probably will switch
- Not sure
- Probably will stay
- Definitely will stay
Q09
Point Allocation
You have 100 points to allocate. Distribute them across these factors based on how much each matters when you choose or stay with an internet provider.
- Price
- Speed
- Reliability
- Customer service
- Contract flexibility
Allocate 100 points
Q10
Multiple Choice
How long have you been a customer with your current internet provider?
- Less than 6 months
- 6-12 months
- 1-3 years
- 3-5 years
- 5+ years
- Prefer not to say
Q11
Multiple Choice
Which best describes your household size?
- 1 person
- 2 people
- 3-4 people
- 5+ people
- Prefer not to say
Q12
Message
Thanks so much for sharing this! Your feedback goes straight to our service team to prioritize fixes and improve support — no individual answers are shared outside that review.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Pairs a straightforward satisfaction and recommendation score with a matrix rating of specific attributes (speed, reliability, support, value) and a constant-sum exercise to see which factors actually drive satisfaction.
- Includes a dedicated AI follow-up interview that probes the reasoning behind the respondent's satisfaction and recommendation score to surface the specific incident (outage, billing issue, support call) behind the number.
- Captures churn-risk signals directly — recent outage frequency, likelihood to switch providers in the next 12 months, and tenure — so ISP teams can segment at-risk customers, not just average a score.
- Runs on a platform with automated per-response quality scoring and auto-generated reports, so open-ended follow-up answers are reviewed for substance rather than left as unread verbatims.
QuestionPro
Service Evaluation Internet Service Provider Survey TemplateThis is a directly comparable, fielding-ready template built specifically for ISP service evaluation. It draws on QuestionPro's broad survey question library, but is structured as a fixed, static questionnaire rather than an adaptive interview.
What it does well
- Purpose-built for the ISP/telecom use case rather than a generic service survey
- Backed by an established survey platform with a wide range of question types and reporting tools
Where it falls short
- Static question set with no adaptive AI follow-up to dig into why a customer gave a particular score
- No automated per-response quality scoring or transparent, published prompt methodology
Jotform
Create Free Service Evaluation Forms - Service Evaluation Form TemplatesThis is a category/hub page listing many general-purpose service evaluation form templates rather than a single ISP-specific, fielding-ready survey. It would need significant customization to cover internet-specific dimensions like outages, speed, or switching risk.
What it does well
- Large library of customizable form templates spanning many industries
- Easy drag-and-drop form builder for quick setup and branding
Where it falls short
- No ISP-specific template — this is a general collection page, not a targeted internet-service evaluation instrument
- Static form fields only, with no adaptive AI interview or automated response quality scoring
SurveyMonkey
Market Research - Service Survey TemplateThis is a generic market-research service survey template, not tailored to internet/telecom specifics such as outages, connection type, or churn risk. It would need heavy customization to match an ISP-focused review.
What it does well
- Backed by a well-known survey platform with strong analytics and reporting features
- Flexible generic template that can be adapted across service industries
Where it falls short
- No ISP/telecom-specific question set (no outage tracking, connection-type, or switching-risk questions built in)
- Fixed, static questions with no adaptive AI follow-up interview to uncover the reasoning behind scores
Frequently asked questions
What questions are in the “Internet Service Provider Experience Evaluation” template?
The template includes 12 ready-to-use questions, starting with: “Hi! We'd love your honest feedback on your internet service. Your responses are completely confidential and anonymized.…” · “Which type of internet connection do you currently have with (Replace with your ISP name)?” · “Overall, how satisfied are you with your internet service?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 12 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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