Q01
Message
All templatesIndustry-Specific
Supplier Service Performance Evaluation Survey
Gathers structured performance ratings and behavioral feedback on a supplier's delivery, quality, and responsiveness, for procurement and vendor management teams conducting periodic reviews. An AI follow-up interview digs into the specific incident behind the lowest-rated area so scorecards reflect what actually happened, not just a number.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
14 questions · ~7 min
Q02
Multiple ChoiceRequired
How long has your team worked with this supplier?
- Less than 6 months
- 6 months to 1 year
- 1 to 3 years
- More than 3 years
Q03
MatrixRequired
Rate the supplier's performance on each of the following in the last 6 months.
6 rows × 5 columns
- On-time delivery
- Product/service quality
- Communication responsiveness
- Pricing and value
- Problem resolution
- +1 more
Columns: Poor · Below average · Average · Good · Excellent
Q04
Opinion ScaleRequired
Overall, how satisfied are you with this supplier?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q05
Opinion ScaleRequired
How likely are you to recommend this supplier to another team or business unit in your organization?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q06
Multiple ChoiceRequired
In the last 6 months, how often did this supplier deliver on the agreed date?
- Almost always on time
- Occasionally late
- Frequently late
- Consistently late
Q07
Best–Worst Trade-off (MaxDiff)
When you think about what matters most in a supplier relationship, which of these do you value most and least?
- Competitive pricing
- Product/service quality
- Delivery reliability
- Clear communication
- Responsive technical support
- Contract/order flexibility
- Willingness to innovate with us
- Sustainability practices
Pick best & worst per setBest:Matters mostWorst:Matters least
Q08
Rating ScaleRequired
How easy is it to get an issue or complaint resolved with this supplier?
Range: 1 – 5
Min:Very difficultMax:Very easy
Q09
Long Text
What is the single biggest pain point in working with this supplier right now?
Q10
AI Interview
Identify the respondent's single lowest-rated area from the performance ratings or their stated pain point, and reconstruct one specific recent incident behind it: what happened, how it was handled, and what impact it had on their work. If they described a late delivery or unresolved issue, probe whether it was a one-off or a pattern, and what the supplier would need to do differently to prevent a recurrence.
Q11
Multiple ChoiceRequired
How likely are you to continue or renew the contract with this supplier when it comes up for review?
- Definitely will renew
- Probably will renew
- Undecided
- Probably will switch
- Definitely will switch
Q12
Multiple Choice
Which best describes your role in managing this supplier relationship?
- Procurement/purchasing
- Operations
- Finance
- Technical/engineering
- Executive/management
Q13
Multiple Choice
What is the approximate annual spend your organization has with this supplier?
- Under $50,000
- $50,000 to $250,000
- $250,000 to $1 million
- Over $1 million
- Prefer not to say
Q14
Message
That's everything — thank you for the detailed feedback. Your responses feed directly into this supplier's performance scorecard and upcoming contract review.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes a matrix rating of delivery, quality, and responsiveness plus overall satisfaction and renewal-likelihood scales, giving a full quantitative scorecard in one flow
- Pairs a max-diff question on what matters most in supplier relationships with an open-ended pain-point question, capturing priorities alongside raw complaints
- An AI follow-up interview automatically targets whichever area the respondent rated lowest, asking about the specific incident behind the score instead of leaving it as an unexplained number
- Segments responses by role and annual spend, so procurement teams can slice results by relationship owner and account size, then hands off into an auto-generated report
QuestionPro
Supplier Service Evaluation Survey Questions + Sample Questionnaire TemplateThis is a directly comparable static supplier service evaluation template covering similar rating dimensions like delivery and quality. It reads as a sample questionnaire page with reference questions rather than a fully interactive fielding tool shown in-page. Good for teams that just need a standard question list to copy into their own survey.
What it does well
- Directly on-topic for supplier service evaluation
- Provides a ready sample question set covering common performance dimensions
- Backed by an established survey platform with broad distribution features
Where it falls short
- No adaptive follow-up questioning to explore the reasoning behind a low rating
- No mention of voice-based interviewing or guided screen-share tasks
- No visible per-response quality scoring or transparent AI prompt methodology
Jotform
Janitorial Services Performance Evaluation Form TemplateThis is a fielding-ready form, but it's built specifically for evaluating janitorial service providers rather than suppliers generally, so it's a narrower niche than a general procurement/vendor review template. It likely covers cleanliness and service-quality style ratings rather than delivery/contract-spend style supplier metrics. Useful mainly if your target category is literally janitorial services.
What it does well
- Purpose-built and ready to deploy for a specific service category
- Simple form-builder format that's easy to customize
- Backed by Jotform's broader form and workflow ecosystem
Where it falls short
- Static question set with no adaptive AI follow-up on flagged low scores
- Narrow focus on janitorial services rather than general supplier/vendor management
- No automated incident-level probing or auto-generated vendor performance report
SurveySparrow
Supplier Quality Evaluation Form Template | Questionnaire to Assess Suppliers & VendorsThis is a relevant, ready-to-use supplier/vendor quality evaluation form covering assessment criteria similar to our scorecard approach. It appears focused on quality assessment specifically, which may be narrower than the delivery, responsiveness, and renewal-intent coverage in our template. It's a conversational-style form product, but nothing on the page indicates adaptive follow-up interviewing.
What it does well
- On-topic for supplier/vendor quality assessment
- Conversational form format that may improve completion rates
- Part of a broader survey platform with reporting and distribution tools
Where it falls short
- No adaptive AI interview to dig into the specific incident behind a low score
- No voice AI interview or guided screen-share task option
- No disclosed per-response quality scoring or transparent prompt methodology
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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