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Supplier Service Performance Evaluation Survey
Gathers structured performance ratings and behavioral feedback on a supplier's delivery, quality, and responsiveness, for procurement and vendor management teams conducting periodic reviews. An AI follow-up interview digs into the specific incident behind the lowest-rated area so scorecards reflect what actually happened, not just a number.
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Supplier Service Performance Evaluation Survey
Thanks for taking a few minutes to evaluate this supplier's performance. Your responses are completely confidential and anonymized. Your honest feedback shapes how we manage the relationship going forward — this should take about 8 minutes.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q01
Multiple ChoiceRequired
How long has your team worked with this supplier?
- Less than 6 months
- 6 months to 1 year
- 1 to 3 years
- More than 3 years
Q02
MatrixRequired
Rate the supplier's performance on each of the following in the last 6 months.
6 rows × 5 columns
- On-time delivery
- Product/service quality
- Communication responsiveness
- Pricing and value
- Problem resolution
- +1 more
Columns: Poor · Below average · Average · Good · Excellent
Q03
Opinion ScaleRequired
Overall, how satisfied are you with this supplier?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
Opinion ScaleRequired
How likely are you to recommend this supplier to another team or business unit in your organization?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q05
Multiple ChoiceRequired
In the last 6 months, how often did this supplier deliver on the agreed date?
- Almost always on time
- Occasionally late
- Frequently late
- Consistently late
Q06
Best–Worst Trade-off (MaxDiff)
When you think about what matters most in a supplier relationship, which of these do you value most and least?
- Competitive pricing
- Product/service quality
- Delivery reliability
- Clear communication
- Responsive technical support
- Contract/order flexibility
- Willingness to innovate with us
- Sustainability practices
Pick best & worst per setBest:Matters mostWorst:Matters least
Q07
Rating ScaleRequired
How easy is it to get an issue or complaint resolved with this supplier?
Range: 1 – 5
Min:Very difficultMax:Very easy
Q08
Long Text
What is the single biggest pain point in working with this supplier right now?
Q09
AI Interview
Identify the respondent's single lowest-rated area from the performance ratings or their stated pain point, and reconstruct one specific recent incident behind it: what happened, how it was handled, and what impact it had on their work. If they described a late delivery or unresolved issue, probe whether it was a one-off or a pattern, and what the supplier would need to do differently to prevent a recurrence.
Q10
Multiple ChoiceRequired
How likely are you to continue or renew the contract with this supplier when it comes up for review?
- Definitely will renew
- Probably will renew
- Undecided
- Probably will switch
- Definitely will switch
Q11
Multiple Choice
Which best describes your role in managing this supplier relationship?
- Procurement/purchasing
- Operations
- Finance
- Technical/engineering
- Executive/management
Q12
Multiple Choice
What is the approximate annual spend your organization has with this supplier?
- Under $50,000
- $50,000 to $250,000
- $250,000 to $1 million
- Over $1 million
- Prefer not to say
Message
That's everything — thank you for the detailed feedback. Your responses feed directly into this supplier's performance scorecard and upcoming contract review.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes a matrix rating of delivery, quality, and responsiveness plus overall satisfaction and renewal-likelihood scales, giving a full quantitative scorecard in one flow
- Pairs a max-diff question on what matters most in supplier relationships with an open-ended pain-point question, capturing priorities alongside raw complaints
- An AI follow-up interview automatically targets whichever area the respondent rated lowest, asking about the specific incident behind the score instead of leaving it as an unexplained number
- Segments responses by role and annual spend, so procurement teams can slice results by relationship owner and account size, then hands off into an auto-generated report
QuestionPro
Supplier Service Evaluation Survey Questions + Sample Questionnaire TemplateThis is a directly comparable static supplier service evaluation template covering similar rating dimensions like delivery and quality. It reads as a sample questionnaire page with reference questions rather than a fully interactive fielding tool shown in-page. Good for teams that just need a standard question list to copy into their own survey.
What it does well
- Directly on-topic for supplier service evaluation
- Provides a ready sample question set covering common performance dimensions
- Backed by an established survey platform with broad distribution features
Where it falls short
- No adaptive follow-up questioning to explore the reasoning behind a low rating
- No mention of voice-based interviewing or guided screen-share tasks
- No visible per-response quality scoring or transparent AI prompt methodology
Jotform
Janitorial Services Performance Evaluation Form TemplateThis is a fielding-ready form, but it's built specifically for evaluating janitorial service providers rather than suppliers generally, so it's a narrower niche than a general procurement/vendor review template. It likely covers cleanliness and service-quality style ratings rather than delivery/contract-spend style supplier metrics. Useful mainly if your target category is literally janitorial services.
What it does well
- Purpose-built and ready to deploy for a specific service category
- Simple form-builder format that's easy to customize
- Backed by Jotform's broader form and workflow ecosystem
Where it falls short
- Static question set with no adaptive AI follow-up on flagged low scores
- Narrow focus on janitorial services rather than general supplier/vendor management
- No automated incident-level probing or auto-generated vendor performance report
SurveySparrow
Supplier Quality Evaluation Form Template | Questionnaire to Assess Suppliers & VendorsThis is a relevant, ready-to-use supplier/vendor quality evaluation form covering assessment criteria similar to our scorecard approach. It appears focused on quality assessment specifically, which may be narrower than the delivery, responsiveness, and renewal-intent coverage in our template. It's a conversational-style form product, but nothing on the page indicates adaptive follow-up interviewing.
What it does well
- On-topic for supplier/vendor quality assessment
- Conversational form format that may improve completion rates
- Part of a broader survey platform with reporting and distribution tools
Where it falls short
- No adaptive AI interview to dig into the specific incident behind a low score
- No voice AI interview or guided screen-share task option
- No disclosed per-response quality scoring or transparent prompt methodology
Frequently asked questions
What questions are in the “Supplier Service Performance Evaluation Survey” template?
The template includes 12 ready-to-use questions, starting with: “How long has your team worked with this supplier?” · “Rate the supplier's performance on each of the following in the last 6 months.” · “Overall, how satisfied are you with this supplier?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 12 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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