Mobile website usability test template
Observe whether people can complete [core journey] on a mobile website.
Use this templateEditable study draft · English content
Before you launch
Use the mobile website URL and specify a supported test device. Replace the journey and verify the screen-sharing setup before recruiting.
Opens a usability study with ordered tasks, post-task questions, and a final debrief. Add your target URL to each task. Screen sharing is enabled and the moderator observes without providing task hints. Success criteria below are a guide for your review, not automatic grading rules.
Participant tasks
Task 1
Find the starting point
On your phone, find where you would begin [core journey].
Researcher success criteria
Participant locates the intended starting point on the mobile layout.
Task 2
Complete a task
Use the mobile website to [specific reversible outcome].
Researcher success criteria
Participant reaches the defined outcome using the mobile layout.
Task 3
Return to the result
Leave this view, then find the result of your earlier action again.
Researcher success criteria
Participant returns to the correct result without losing the saved state.
After each task, ask what was difficult and what the participant expected to happen. The study also includes a task-ease rating.
Final debrief
- What, if anything, was different from what you expected?
- Which part of the experience would you change first, and why?
Plan your study
Who should take part?
People who would use this website on a phone.
What should I customize before launching?
Use the mobile website URL and specify a supported test device. Replace the journey and verify the screen-sharing setup before recruiting.
How should I use the findings?
Review small-screen navigation, input effort, and interruptions. Do not generalize one device’s behavior to all devices.