Product Feature Discoverability Assessment

Welcome, and thank you for participating! This brief survey ( 10 minutes) asks about your recent experience finding a specific feature in this product. Your responses are voluntary, confidential, and will be reported only in aggregate to help us improve feature discoverability. There are no right or wrong answers—we simply want your honest perspective. You may stop at any time.

In the last 30 days, approximately how often did you use this product?

• Daily
• 3–6 times per week
• 1–2 times per week
• Less than weekly

Please name one feature you recently used or tried to find in this product (within the past 14 days).

Thinking about the feature you named, how did you first find (or try to find) it?

• Browsing the navigation or menus
• Home or dashboard area
• Button or icon near the related task
• Search within the product
• Onboarding checklist or tutorial
• In-app tip, coach mark, or walkthrough
• Notification or What's New panel
• Help center or documentation
• A colleague or friend told me
• External website, blog, or video
• I had used it before and remembered where it was
• I couldn't find it at first
• Other

Rank where you would most expect to find this type of feature (most to least likely).

1. Top navigation bar
2. Profile or account settings
3. Contextual menu near the related action
4. Search results page
5. Home or dashboard shortcuts

In your own words, what helped or hindered you when finding that feature?

Which best describes your primary role when using this product?

• Individual contributor
• Manager or team lead
• Executive or owner
• Student or educator
• Personal use
• Other
• Prefer not to say

Thank you for your insights — your feedback will directly help us improve feature discoverability. You're all set!

Which of the following devices do you use for this product? Select all that apply.

• Desktop or laptop
• Mobile phone
• Tablet
• Other

If you used in-product search, what keyword(s) did you try?

Which of the following discovery aids have you noticed or used in this product? Select all that apply.

• Onboarding tour or checklist
• Tooltips or coach marks
• In-app search
• What's New or changelog panel
• Help center or knowledge base
• Contextual prompts or suggestions
• None of these
• Not sure

What is one change that would make this feature easier to find next time?

How long have you been using this product?

• Under 3 months
• 3–12 months
• 1–2 years
• 3+ years
• Not sure
• Prefer not to say

Overall, how easy or difficult was it to find that feature?

If you had difficulty finding the feature, where did the process stall most?

• Couldn't guess the feature name
• Unsure which menu or section to check
• Too many similar-sounding options
• Search results were irrelevant
• Feature hidden behind upgrade or paywall
• Needed permissions or access I didn't have
• Connection or setup issue blocked me
• I stopped trying
• Not applicable — I found it without difficulty

Based on your responses, we'd like to explore your feature-discovery experience a bit further.

Which region are you in?

• North America
• Latin America
• Europe
• Middle East or Africa
• Asia
• Oceania
• Prefer not to say

Once you located the feature, how clear was its name or label?

Based on your responses throughout this survey, is there anything else you'd like to share about finding or discovering features in this product?

What is your age range?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Do you use any assistive technologies (e.g., screen reader, voice control) when using digital products?

• Yes
• No
• Prefer not to say