Product feedback text interview template
Explore a recent experience with [product] through a written conversation.
Use this templateEditable study draft · English content
Before you launch
Set a recall window, name the product, and focus the interview on one recent experience.
Opens an AI-moderated text interview with the research goal and discussion prompts shown here. The moderator can ask follow-up questions based on the participant’s answers. Replace the bracketed details and review the interview settings.
Discussion guide
- What were you trying to do the last time you used [product]?
- What happened as you worked through it?
- Which part required the most effort?
- What did you do next?
- What would a better outcome have looked like in that situation?
Plan your study
Who should take part?
People who used [product] in the last [time window].
What should I customize before launching?
Set a recall window, name the product, and focus the interview on one recent experience.
How should I use the findings?
Group concrete experiences by goal and outcome. Use follow-ups to clarify vague feedback before turning it into a requirement.