Public EV Charging Reliability & Pricing Survey

Welcome to this survey about your experience with public EV charging stations. This survey takes approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used to identify ways to improve public EV charging infrastructure. By continuing, you agree to participate in this research.

Have you used a public EV charging station at least once in the past 30 days?

• Yes
• No

Where do you primarily charge your electric vehicle?

• Home (Level 1 or Level 2)
• Workplace
• Public Level 2
• Public DC fast charger
• Other (please specify)

Approximately how many public charging sessions did you complete in the past 30 days?

• 1
• 2–3
• 4–7
• 8–12
• 13–20
• More than 20

Thinking about your most recent public charging session, approximately how long did you wait before you could begin charging?

• No wait
• 1–5 minutes
• 6–15 minutes
• 16–30 minutes
• More than 30 minutes
• I don't recall

In the past 30 days, how easy was it to find an available public charger when you needed one?

To what extent do you agree with the following statement: 'There are enough public chargers in my area to meet my needs.'

To what extent do you agree with the following statement: 'I can easily find public chargers along my typical routes.'

Thinking about all of your public charging attempts in the past 30 days, how often did a session start and complete successfully without any issues?

• Every time
• Most of the time
• About half the time
• Rarely
• Never

Which of the following issues, if any, did you experience at public chargers in the past 30 days? (Select all that apply)

• Charger out of service
• Payment system did not work
• Session ended unexpectedly
• Connector damaged or incompatible
• Network or app offline
• Charging spot blocked by a non-EV vehicle
• Other (please specify)
• None of the above

At public charging stations, when is the price per kWh or per minute typically clear to you?

• Before I plug in
• After the session starts
• Only at the end of the session
• I'm never sure of the price

How clear is the pricing information at the public chargers you use?

In the past 30 days, how often did you encounter unexpected fees or surcharges at public chargers?

• Never
• Once
• 2–3 times
• 4 or more times
• Not sure

What one change would most improve pricing transparency at public chargers for you?

Overall, how would you rate the value for money of your public charging in the past 30 days?

Overall, how satisfied are you with your public EV charging experience in the past 30 days?

How likely are you to recommend public EV charging in your area to another EV driver?

Based on your responses in this survey, please share any additional thoughts or feelings about your recent public EV charging experience.

What type of electric vehicle do you primarily drive?

• Battery electric vehicle (BEV)
• Plug-in hybrid electric vehicle (PHEV)
• Prefer not to say

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Which best describes your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

In which region do you live?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Prefer not to say

Which best describes the area where you live?

• Urban
• Suburban
• Rural
• Prefer not to say

Thank you for completing this survey! Your feedback will be used to identify improvements to public EV charging infrastructure. Your responses are confidential and will be reported in aggregate only.