Q01
Message
All templatesCustomer Experience
Service Reliability & Pricing Transparency Assessment
Evaluates customer perceptions of service uptime, availability confidence, pricing clarity, and security trust. Designed for product and CX teams seeking actionable diagnostics on reliability and transparency pain points.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~9 min
Q02
Multiple Choice
In the last 30 days, how often did you use our service?
- Several times a day
- Daily
- A few times a week
- Weekly
- Less than once a week
Q03
Opinion Scale
Our pricing structure is easy to understand.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q04
Opinion Scale
Overall, how confident are you that using our service is safe and secure?
Scale: 1 – 7
Min:Not at all confidentMax:Completely confident
Q05
Multiple Choice
If you contacted us about an availability or security issue, how satisfied were you with how it was resolved?
- Not applicable — I did not contact support
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
Q06
Long Text
Based on your experience, what is the single most important change we could make to improve our service for you?
Q07
Dropdown
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q08
Message
Thank you for completing this survey. Your feedback directly helps us improve service reliability, pricing transparency, and security. Your responses are confidential and will be reported in aggregate only.
Q09
Opinion Scale
In the last 30 days, how available was the service when you needed it?
Scale: 1 – 7
Min:Never availableMax:Always available
Q10
Opinion Scale
I feel confident there are no hidden fees or unexpected charges.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q11
Multiple Choice
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
- No
- Yes — confirmed issue
- Yes — suspected but unconfirmed
- Prefer not to say
Q12
AI Interview
Thank you for sharing your thoughts. An AI moderator will now ask a couple of brief follow-up questions to explore your feedback further.
Q13
Dropdown
In which region do you primarily use our service?
- Africa
- Asia
- Europe
- North America
- Oceania
- South America
- Prefer not to say
Q14
Multiple Choice
In the last 30 days, approximately how many times did you notice the service was unavailable or down?
- 0 times
- 1–2 times
- 3–5 times
- 6–10 times
- More than 10 times
Q15
Opinion Scale
I can predict what my costs will be from month to month.
Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q16
Multiple Choice
What is your gender identity?
- Woman
- Man
- Non-binary
- Another gender identity
- Prefer not to say
Q17
Opinion Scale
How confident are you that the service will be available when you need it over the coming week?
Scale: 1 – 7
Min:Not at all confidentMax:Completely confident
Q18
Multiple Choice
Compared to similar services, how would you rate our overall value for money?
- Much worse
- Somewhat worse
- About the same
- Somewhat better
- Much better
- Not sure / I haven't compared
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Combines structured rating questions on uptime, availability confidence, pricing clarity, and security trust with an AI follow-up interview that adaptively probes low scores for root-cause detail
- Includes both quantitative diagnostics (opinion scales, multiple choice on incident frequency and support satisfaction) and an open-text question capturing the single most important improvement in respondents' own words
- Automated per-response quality scoring and auto-generated reporting turn raw responses into an actionable diagnostic report for product and CX teams without manual analysis
- Transparent, publishable prompts mean the AI follow-up logic isn't a black box, unlike static form builders
QuestionPro
Service Evaluation Survey Questions + Sample Questionnaire TemplateA general service evaluation questionnaire covering broad customer service satisfaction rather than a focused reliability/pricing-transparency diagnostic. It's a static, ready-to-field question list rather than an adaptive interview instrument. Useful as a general CX benchmarking template but not purpose-built around uptime, hidden-fee concerns, or security trust.
What it does well
- Established survey platform with a large question-bank library
- Ready-to-use sample questionnaire for general service satisfaction
- Likely supports standard reporting and cross-tabulation features
Where it falls short
- Fixed question set with no adaptive AI follow-up probing into individual pain points
- No stated methodology transparency on how questions were validated or scored
- Not specifically structured around reliability, pricing clarity, or security trust as a combined diagnostic
SurveyMonkey
Customer Service Survey Template (With Questions)A broad customer service feedback template aimed at general satisfaction measurement, not a dedicated reliability-and-pricing-transparency instrument. It's a static, pre-built question set that respondents fill out without any follow-up probing. Good general-purpose starting point but lacks depth on uptime confidence or fee transparency specifically.
What it does well
- Well-known, widely trusted survey platform
- Simple, quick-to-deploy template for general service feedback
- Likely includes standard analytics dashboards
Where it falls short
- No adaptive AI interview or voice AI follow-up to dig into specific complaints
- No automated per-response quality scoring for diagnostic prioritization
- Template is generic customer service feedback, not tailored to availability, pricing clarity, and security trust as a combined focus area
SurveySparrow
Customer Service Feedback Survey TemplateA conversational-style customer service feedback template focused on general satisfaction rather than reliability, pricing transparency, or security trust specifically. It offers a chat-like question flow but the questions themselves are still fixed and not dynamically generated based on responses. Suitable for general CX pulse-checks rather than targeted diagnostics.
What it does well
- Conversational, chat-like survey UI that may feel more engaging than static forms
- Marketing-oriented customer service template ready to deploy
- Likely supports basic branching logic based on answer choice
Where it falls short
- Branching logic is rule-based, not true adaptive AI probing driven by response content
- No guided screen-share task capability for observing real usage issues
- Not designed around the specific combination of uptime, pricing clarity, and security trust diagnostics
Frequently asked questions
What questions are in the “Service Reliability & Pricing Transparency Assessment” template?
The template includes 18 ready-to-use questions, starting with: “Welcome! This short survey asks about your experience with our service's availability, pricing, and security. It takes a…” · “In the last 30 days, how often did you use our service?” · “Our pricing structure is easy to understand.”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 18 questions in about 9 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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