SaaS Procurement Workflow Audit Survey

Welcome! This survey asks about your recent experience with SaaS software requests, approvals, and renewals within your organization. It takes approximately 12 minutes to complete. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.

In the past 6 months, have you personally requested a new SaaS application?

• Yes
• No

In the past 6 months, have you reviewed or approved SaaS requests submitted by others?

• Yes
• No

In the past 6 months, have you been involved in any SaaS license renewals?

• Yes
• No

Overall, how easy or difficult was the SaaS request process the last time you used it?

I knew where to go and how to submit a SaaS request.

The information required to complete the request was clear and reasonable.

I received timely updates on the status of my request.

My request was resolved within a reasonable timeframe.

Which parts of the request experience were most challenging? Select all that apply.

• Too many fields or duplicate data entry
• Unclear who approves or what is required
• Long wait for a decision
• Lack of status updates
• Hard to compare or justify vendor options
• Tooling issues (bugs, access, login)
• Other
• None of the above

I have clear criteria for approving or denying SaaS requests.

I receive sufficient information from requestors to make informed approval decisions.

Requests are routed to the right people without unnecessary handoffs.

I can easily track and manage my pending approvals.

Typically, how many business days do you personally need to complete a SaaS approval?

• 1 day or less
• 2–3 days
• 4–5 days
• 6–10 days
• More than 10 days

What typically delays approvals? Select all that apply.

• Missing business justification
• Security or compliance review backlog
• Vendor due diligence takes too long
• Budget or procurement coordination
• Unclear ownership or routing
• Tooling or access issues
• Other
• None of the above

How clear or unclear is the SaaS renewals process at your organization?

Which renewal challenges have you faced? Select all that apply.

• Hard to find usage or license data
• Late budget alignment
• Auto-renew risk or missed deadlines
• Unclear contract terms or notice periods
• Missing stakeholder input
• No central system for tracking renewals
• Other
• None of the above

Overall, how much effort is required to manage SaaS intake, approvals, and renewals at your organization?

Please rank the following improvement areas from highest to lowest priority.

1. Shorter approval times
2. Clearer criteria and documentation
3. Better request form design
4. Stronger status visibility and notifications
5. Integrated tooling and data
6. Earlier renewals planning

Based on your responses throughout this survey, please share any additional thoughts or suggestions for improving the SaaS request, approval, or renewal process at your organization.

Which best describes your primary role?

• IT / InfoSec
• Procurement / Sourcing
• Finance
• Legal
• Engineering / Product
• Operations
• People / HR
• Executive / Leadership
• Other

Approximately how many employees are in your organization?

• 1–49
• 50–249
• 250–999
• 1,000–4,999
• 5,000+

Where are you primarily located?

• North America
• Latin America
• Europe
• Middle East & Africa
• Asia-Pacific
• Other

How long have you been with your current organization?

• Less than 1 year
• 1–2 years
• 3–5 years
• 6–10 years
• 11+ years

Thank you for completing this survey. Your input will directly inform improvements to the SaaS procurement process. Results will be shared in aggregate only.