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Site Search, Navigation & Filter UX Evaluation
Measures ease of finding content, filter effectiveness, and result relevance across a site or app to diagnose UX friction and prioritize improvements that lift task completion and satisfaction.
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Site Search, Navigation & Filter UX Evaluation
Welcome to this survey about your experience finding content on our site or app. This survey takes approximately 10 minutes to complete. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential, will be anonymized, and reported only in aggregate to improve the site experience. By continuing, you consent to participate.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
18 questions · ~9 min
Q01
Multiple Choice
When did you most recently use this site or app?
- Today
- Within the last 7 days
- Within the last 30 days
- More than 30 days ago
Q02
Long Text
What was the main thing you were trying to find or do during that session?
Q03
Multiple Choice
How did you start that session?
- Home page
- Search engine result
- Internal search bar
- Direct URL or bookmark
- Link from email or social media
- Personalized or recommended module
- Other
Q04
Opinion Scale
How easy was it to find the content you needed?
Scale: 1 – 7
Min:Extremely difficultMax:Extremely easy
Q05
Multiple Choice
Approximately how long did it take you to find what you needed?
- Less than 1 minute
- 1–5 minutes
- 5–15 minutes
- 15–30 minutes
- More than 30 minutes
- I didn't find it
Q06
Multiple Choice
Which of the following, if any, did you use during that session? Select all that apply.
- Category filters
- Price or cost filters
- Date or recency filters
- Ratings or popularity filters
- Location or distance filters
- Availability or in-stock filters
- Content type or format filters
- Sort options (e.g., newest, relevance)
- I did not use any filters or sorting
Q07
Dropdown
How often do you use filters or sorting on this site or app?
- Always
- Often
- Sometimes
- Rarely
- Never
Q08
Opinion Scale
How effective were the filters or sorting options you used for narrowing to the right content?
Scale: 1 – 7
Min:Not at all effectiveMax:Extremely effective
Q09
Opinion Scale
In your most recent session, how relevant was the content you viewed to your needs?
Scale: 1 – 7
Min:Not at all relevantMax:Extremely relevant
Q10
Multiple Choice
If anything felt off-target, what were the main reasons? Select all that apply.
- Titles or labels were unclear
- Filters were too broad
- Filters were too narrow
- Outdated information
- Low-quality or promotional results
- Wrong location or region
- Language mismatch
- Not applicable — everything felt on-target
Q11
Multiple Choice
What did you do after viewing the content? Select all that apply.
- Found what I needed and stopped
- Saved or bookmarked for later
- Shared with someone
- Continued browsing similar content
- Refined filters and kept searching
- Gave up without finding what I needed
- Contacted support
- Other
Q12
Opinion Scale
Overall, how satisfied are you with the experience of finding relevant content on this site or app?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q13
Long Text
What one change would most improve the experience of finding relevant content on this site or app?
Q14
AI Interview
Based on your earlier responses, we'd like to explore your navigation and search experience in a bit more depth. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.
Q15
Multiple Choice
Which device did you primarily use during your most recent session on this site or app?
- Desktop or laptop
- Smartphone
- Tablet
- Other
Q16
Dropdown
What is your age group?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q17
Multiple Choice
Which best describes your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q18
Dropdown
Which region do you currently live in?
- Africa
- Asia
- Europe
- North America
- South America
- Oceania
- Prefer not to say
Message
Thank you for your time — your responses have been recorded and will help us improve the site experience.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Frequently asked questions
What questions are in the “Site Search, Navigation & Filter UX Evaluation” template?
The template includes 18 ready-to-use questions, starting with: “When did you most recently use this site or app?” · “What was the main thing you were trying to find or do during that session?” · “How did you start that session?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 18 questions in about 9 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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