Q01
Message
All templatesIndustry-Specific
Tenant Satisfaction & Lease Renewal Survey
Measures how tenants feel about maintenance, communication, value, and safety at your property, plus what actually drives their renewal decision. An AI follow-up interview digs into the specific incident or trade-off behind their lowest rating instead of settling for a generic complaint.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Opinion ScaleRequired
Overall, how satisfied are you with living at this property?
Scale: 0 – 10
Min:Very dissatisfiedMax:Very satisfied
Q03
MatrixRequired
How would you rate each of the following?
5 rows × 5 columns
- Speed of maintenance responses
- Communication from property management
- Cleanliness of common areas
- Value for the rent you pay
- Feeling of safety and security
Columns: Poor · Fair · Good · Very good · Excellent
Q04
Multiple ChoiceRequired
In the last 6 months, how many maintenance requests have you submitted?
- None
- 1-2
- 3-5
- More than 5
Q05
Opinion Scale
Thinking of your most recent maintenance request (if any), how satisfied were you with how it was resolved?
Scale: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q06
Multiple ChoiceRequired
When your current lease ends, how likely are you to renew?
- Definitely will not renew
- Probably will not renew
- Not sure yet
- Probably will renew
- Definitely will renew
Q07
Best–Worst Trade-off (MaxDiff)Required
If the property could only invest in a few of these improvements next year, which would matter most and least to you?
- Faster maintenance response times
- Updated fitness center or gym equipment
- Additional or more secure parking
- Better package delivery and storage
- More community events and amenities
- Improved building security
- More in-unit storage space
Pick best & worst per setBest:Matters mostWorst:Matters least
Q08
AI Interview
Probe the reasoning behind the tenant's renewal likelihood, anchoring on whichever area they rated lowest in the earlier ratings (maintenance speed, communication, cleanliness, value, or safety). Ask for a specific recent example or incident, what a good resolution would have looked like, and whether that single issue alone would change their renewal decision. If they rated everything highly, explore what would make them recommend the property to a friend versus what would make them leave despite high ratings.
Q09
Short Text
How long have you lived at this property?
Q10
Multiple Choice
What type of unit do you live in?
- Studio
- 1 bedroom
- 2 bedroom
- 3+ bedroom
- Prefer not to say
Q11
Multiple Choice
Which age range best describes you?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q12
Message
Thank you for sharing your experience! Your feedback goes directly to the property team and helps shape what gets fixed and funded next.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Goes beyond a single satisfaction score with a ratings matrix across maintenance, communication, value, and safety, plus a dedicated question on recent maintenance-request experience.
- Uses a max-diff exercise to force-rank competing improvement investments, giving property managers a prioritized action list instead of vague 'what would you like changed' answers.
- Includes an AI follow-up interview that specifically digs into the reasoning behind a tenant's stated renewal likelihood, surfacing the actual incident or trade-off instead of stopping at a generic complaint.
- Captures tenure, unit type, and age range for segmentation, so renewal-risk patterns can be tied to specific tenant groups rather than reported as one blended average.
Jotform
Tenant Satisfaction Survey Form TemplateA ready-to-use static form template built on Jotform's drag-and-drop form builder, aimed at collecting general tenant feedback. It's easy to customize and embed but is fielding-ready only in the sense of a fixed question set, not an adaptive interview. Best suited for teams that want a quick, editable form rather than deeper diagnostic follow-up.
What it does well
- Simple drag-and-drop customization within a mature form-builder ecosystem
- Broad integration options typical of Jotform's platform (payments, storage, notifications)
- Low barrier to quickly launch and embed a survey
Where it falls short
- Static question set with no adaptive follow-up on low ratings or specific incidents
- No AI-driven probing or automated per-response quality scoring
- No transparent, inspectable interview prompts since there's no conversational AI layer
SurveySparrow
Tenant Satisfaction Survey TemplateA conversational, chat-style survey template designed to feel more engaging than a standard form, which fits well with tenant feedback use cases. It supports recurring survey distribution, but the 'conversation' is still a pre-scripted sequence rather than a model reasoning through a tenant's actual answer. Good for tone and completion rates, less suited for root-cause discovery.
What it does well
- Chat-style question flow that can feel more approachable than a traditional form
- Mobile-friendly presentation suited to tenants completing surveys on phones
- Built-in support for recurring or scheduled survey sends
Where it falls short
- Conversational format is still a fixed script, not an AI that adapts questions to a specific tenant's answer
- No automated quality scoring of open-text or voice responses
- No published methodology for how any branching or logic decisions are made
Typeform
Tenant Satisfaction Survey TemplateA polished, well-designed survey template known for Typeform's signature one-question-at-a-time interface and conditional logic jumps. It's fielding-ready and visually strong, but branching is rule-based logic set up in advance rather than a model generating a follow-up question in real time. Reporting is largely descriptive rather than diagnostic.
What it does well
- Clean, high-completion-rate question interface
- Conditional logic jumps to route respondents down different paths
- Strong template design and branding customization
Where it falls short
- Logic jumps are pre-configured rules, not an AI generating a tailored probe on the fly
- No voice AI interview option or screen-share guided tasks
- No automated, prompt-transparent reporting on why a specific tenant rated something low
Frequently asked questions
What questions are in the “Tenant Satisfaction & Lease Renewal Survey” template?
The template includes 12 ready-to-use questions, starting with: “Hi! We'd love your honest feedback on living here so we can make this a better place to call home. Your responses are co…” · “Overall, how satisfied are you with living at this property?” · “How would you rate each of the following?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 12 questions in about 7 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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