Website navigation usability test template
Observe how people find information and choose a route through [website].
Use this templateEditable study draft · English content
Before you launch
Add the website URL to every task. Replace the bracketed goals and agree on acceptable destination pages before testing.
Opens a usability study with ordered tasks, post-task questions, and a final debrief. Add your target URL to each task. Screen sharing is enabled and the moderator observes without providing task hints. Success criteria below are a guide for your review, not automatic grading rules.
Participant tasks
Task 1
Find information
You need to learn about [topic] on this website. Find the information you would use.
Researcher success criteria
Participant reaches a page that answers the defined information need.
Task 2
Choose an option
You are looking for [option matching need]. Find the option you would choose and explain your choice.
Researcher success criteria
Participant identifies an option meeting the stated constraints.
Task 3
Find help
You have a question about [specific issue]. Find how you would get help.
Researcher success criteria
Participant locates an appropriate help resource or contact route.
After each task, ask what was difficult and what the participant expected to happen. The study also includes a task-ease rating.
Final debrief
- What, if anything, was different from what you expected?
- Which part of the experience would you change first, and why?
Plan your study
Who should take part?
People who would realistically use [website].
What should I customize before launching?
Add the website URL to every task. Replace the bracketed goals and agree on acceptable destination pages before testing.
How should I use the findings?
Review the routes taken and points of hesitation against each task’s success criteria. A completed task can still involve costly detours.