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Week 1 New User Onboarding Friction & Value Survey
Captures Day 1-7 impressions from new users to identify onboarding value moments, friction points, and support gaps that impact activation and retention.
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Week 1 New User Onboarding Friction & Value Survey
Welcome! Thank you for taking a few minutes to share your experience from your first week with the product. This survey is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
23 questions · ~11 min
Q01
Dropdown
When did you first start using the product?
- Today
- 1-3 days ago
- 4-7 days ago
- More than 7 days ago
Q02
Opinion Scale
How experienced are you with tools similar to this product?
Scale: 1 – 5
Min:Not at all experiencedMax:Extremely experienced
Q03
Multiple Choice
What was the first thing you did after signing in on Day 1?
- Create a new project
- Import or upload data
- Explore templates
- Invite a teammate
- Adjust settings
- Browse documentation
- Other
Q04
Multiple Choice
Which of the following areas did you use during your first week? Select all that apply.
- Creating or composing
- Importing or uploading
- Templates or gallery
- Collaboration or sharing
- Integrations
- Settings or customization
- Mobile app
- Notifications
- Other
Q05
Long Text
Thinking back to the very first time you signed in, how would you describe that experience in a few sentences?
Q06
Long Text
Describe the first moment during your first week that felt valuable, if any. What were you trying to do, and what happened?
Q07
Opinion Scale
How clear was the onboarding guidance you encountered during your first week (e.g., tips, tours, documentation)?
Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q08
Multiple Choice
Where, if anywhere, did you feel unsure or confused during your first week? Select all that apply.
- Navigation or layout
- Terminology or labels
- Setting up integrations
- Pricing or upgrade steps
- Permissions or roles
- Error messages
- Performance or speed
- Onboarding checklist or tours
- I did not feel confused
- Other
Q09
Opinion Scale
During your first week, how often did you feel stuck or blocked?
Scale: 1 – 5
Min:NeverMax:Very often
Q10
Long Text
If you experienced a frustrating or confusing moment during your first week, please describe it. Include any specific wording, buttons, or steps you remember.
Q11
Multiple Choice
Which help resources, if any, did you use during your first week? Select all that apply.
- In-product tour or checklist
- Tooltips or help docs
- Chat support
- Email support
- Community or forum
- Video tutorials
- Did not seek help
Q12
Dropdown
Of the help resources you used, which was the most useful during your first week?
- In-product tour or checklist
- Tooltips or help docs
- Chat support
- Email support
- Community or forum
- Video tutorials
- I did not use any help resources
Q13
Opinion Scale
When you needed help during your first week, how easy was it to find?
Scale: 1 – 7
Min:Very difficultMax:Very easy
Q14
Long Text
Was there anything you looked for during your first week but could not find? If so, please describe.
Q15
Opinion Scale
Overall, how satisfied are you with your experience during your first week?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q16
Opinion Scale
Compared to Day 1, how do you feel about the product now at the end of your first week?
Scale: 1 – 7
Min:Much worseMax:Much better
Q17
Opinion Scale
How likely are you to continue using the product beyond your first week?
Scale: 1 – 7
Min:Not at all likelyMax:Extremely likely
Q18
AI Interview
We'd like to learn a bit more about your first-week experience. Our AI assistant will ask a couple of follow-up questions based on what you've shared so far.
Q19
Long Text
Based on your responses in this survey, is there anything else you would like to share about your first-week experience?
Q20
Dropdown
Which best describes your role?
- Individual contributor
- Team lead or manager
- Executive or founder
- Consultant or agency
- Student
- Other
Q21
Dropdown
What is your team size?
- Just me
- 2-10
- 11-50
- 51-250
- 251-1,000
- 1,000+
Q22
Dropdown
Which industry are you in?
- Technology
- Education
- Healthcare
- Finance
- Retail or ecommerce
- Media or marketing
- Nonprofit
- Other
- Prefer not to say
Q23
Dropdown
Where are you located?
- North America
- Europe
- Asia
- South America
- Africa
- Oceania
- Middle East
- Prefer not to say
Message
Thank you for your time and thoughtful feedback! Your input will directly help us improve the onboarding experience for future users.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Combines structured quantitative checkpoints (satisfaction, clarity, likelihood-to-continue) with open-text questions on first-session impressions and first valuable moment
- Includes an AI follow-up interview segment that can adaptively probe on the respondent's specific first-week experience rather than relying solely on fixed questions
- Explicitly maps friction to support: separate questions on where users felt confused, which help resources they used, which was most useful, and what they couldn't find
- Captures both experience data (Day 1 signup action, week-1 area usage) and firmographic context (role, team size, industry, location) for segmentation
SurveyMonkey
Week-1 Onboarding Check-In SurveyThis is a directly comparable, ready-to-field template covering the same Day 1-7 onboarding window. It's a static questionnaire built for quick deployment rather than an interactive interview experience, and any qualitative responses are collected as plain open-text with no automated follow-up.
What it does well
- Purpose-built for the same week-1 onboarding check-in use case
- Backed by SurveyMonkey's established survey logic, distribution, and reporting tools
- Likely quick to deploy given SurveyMonkey's template library and familiar editor
Where it falls short
- No adaptive AI follow-up questioning — open-text answers are collected as-is with no probing for clarification or depth
- No voice AI interview option or guided screen-share tasks to observe actual friction points
- No published per-response quality scoring or transparent prompt methodology
Frequently asked questions
What questions are in the “Week 1 New User Onboarding Friction & Value Survey” template?
The template includes 23 ready-to-use questions, starting with: “When did you first start using the product?” · “How experienced are you with tools similar to this product?” · “What was the first thing you did after signing in on Day 1?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 23 questions in about 11 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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