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Onboarding Default Settings Experience Survey

Measures how first-time users perceive, interact with, and evaluate pre-filled default settings during product onboarding. Use this to identify friction points and optimize the first-run setup experience.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

25 questions · ~11 min
Q01
Message

Welcome! This short survey asks about your recent setup experience, specifically the pre-filled default settings you may have encountered. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential and will be reported in aggregate only. This survey takes approximately 11 minutes to complete.

Q02
Multiple Choice

Have you used this product before today?

  • No, this is my first time
  • I tried it once before
  • Yes, I've used it a few times
  • Yes, I use it regularly
Q03
Opinion Scale

When you saw pre-filled values, how clear was it that they were suggestions you could change, rather than final settings?

Scale: 1 – 7
Min:Not at all clearMax:Extremely clear
Q04
Multiple Choice

When you encountered a pre-filled default during setup, what did you typically do?

  • Left it as-is without reviewing
  • Quickly reviewed, then kept it
  • Quickly reviewed, then changed it
  • Changed it right away
  • Skipped it and planned to adjust later
Q05
Multiple Choice

How would you prefer suggested default settings to be presented during setup?

  • Pre-filled fields with a clear label (e.g., 'Recommended')
  • Toggle switches pre-selected
  • A separate review step during setup
  • Leave fields blank and suggest values inline
  • No defaults—start with everything empty
  • Other (please specify)
Q06
Opinion Scale

Overall, how satisfied are you with the setup experience, including how default settings were handled?

Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q07
Multiple Choice

Which device did you primarily use during setup?

  • Desktop or laptop
  • Phone
  • Tablet
  • Other
Q08
Message

Thank you for your time! Your responses have been recorded and will help us improve the setup experience. You may now close this window.

Q09
Multiple Choice

How familiar are you with products or services similar to this one?

  • Not at all familiar
  • Slightly familiar
  • Moderately familiar
  • Very familiar
  • Extremely familiar
Q10
Opinion Scale

The pre-filled default values were relevant to my needs.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q11
Dropdown

Approximately how many default values did you change during setup?

  • None (0)
  • 1–2
  • 3–4
  • 5–6
  • 7 or more
  • I don't remember
Q12
Multiple Choice

Which labels or cues would best help you understand why a default value is suggested? Choose up to 2.

  • Recommended
  • Popular choice
  • Best for most users
  • Based on your device
  • Best for beginners
  • You can change this anytime
Q13
Long Text

Were there any default settings that surprised or confused you during setup? If so, please describe what happened.

Q14
Dropdown

What is your age?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q15
Multiple Choice

Which parts of setup or first use did you complete? Select all that apply.

  • Account creation
  • Profile details
  • Notification settings
  • Privacy/permissions
  • Payment/billing setup
  • Onboarding tutorial/intro
  • Data import or sync
  • Trial/plan selection
  • Other (please specify)
Q16
Opinion Scale

It was easy to change a default value when I wanted to.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q17
Ranking

Rank the top 3 reasons that most influenced whether you kept or changed default settings.

  1. Save time during setup
  2. Protect my privacy/security
  3. Match my personal needs/preferences
  4. Trust in the product's recommendations
  5. Knowing I can change settings later
  6. Prior habits from similar apps
Drag to rank
Q18
Multiple Choice

Where would you expect to find and change default settings later? Select all that apply.

  • Main settings page
  • Within each feature's settings
  • During first-use tutorials
  • Profile/account page
  • Contextual menu near the control
  • I'm not sure
Q19
Long Text

Based on your responses in this survey, is there anything else you'd like to share about the pre-filled defaults or your overall setup experience?

Q20
Dropdown

What is your gender? (optional)

  • Woman
  • Man
  • Nonbinary or another gender
  • Prefer to self-describe
  • Prefer not to say
Q21
Multiple Choice

During setup, did you notice any fields or settings that were pre-filled with suggested values?

  • Yes
  • No
  • Not sure
Q22
Opinion Scale

I trusted that the suggested defaults were chosen with my best interests in mind.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q23
AI Interview

We'd like to understand more about your experience with the default settings during setup. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Q24
Dropdown

Which country are you located in? (optional)

  • United States
  • United Kingdom
  • Canada
  • Australia
  • Germany
  • France
  • India
  • Brazil
  • Japan
  • Other
Q25
Opinion Scale

The default values helped me complete setup faster than if I had started from scratch.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond generic onboarding satisfaction to specifically probe default-value perception: clarity of suggestion cues, relevance, trust, and ease of changing a default, each rated on its own opinion scale.
  • Includes a ranking question forcing respondents to prioritize the top 3 reasons they kept or changed a default, giving weighted insight static forms can't capture.
  • Pairs closed questions (dropdown on number of defaults changed, multiple-choice on presentation/label preferences) with open-text prompts on what surprised or confused users, then adds an AI follow-up interview to probe those answers live.
  • Automatically scores response quality and generates a report, so teams get synthesized friction points instead of raw export data to manually code.

SurveySparrow

Onboarding Experience Feedback Form Template

A fielding-ready static form template for general onboarding feedback, filed under SurveySparrow's COVID-19 template category, suggesting it's an older, broadly-scoped asset rather than one built specifically around default-settings perception. It covers general onboarding satisfaction but doesn't appear to isolate default-value behavior as its own theme. Useful as a lightweight onboarding pulse check, not a deep-dive instrument.

What it does well

  • Ready-to-use template requiring no build time
  • Likely supports SurveySparrow's conversational/chat-style survey format
  • Covers general onboarding experience broadly

Where it falls short

  • No adaptive AI follow-up questioning — respondents get the same fixed question set
  • No mechanism to probe why a user kept/changed specific defaults
  • No published scoring methodology for response quality

Jotform

Product Onboarding Form Template

A drag-and-drop, fielding-ready form for collecting general product onboarding feedback, built on Jotform's flexible form builder. It's customizable and quick to deploy but reads as a general-purpose onboarding form rather than one purpose-built to investigate default-settings friction specifically. Good for basic intake, less suited to nuanced behavioral analysis.

What it does well

  • Easy to customize via drag-and-drop builder
  • Can integrate with Jotform's broader form ecosystem (payments, workflows)
  • Fast to deploy for general onboarding feedback

Where it falls short

  • Static question set with no adaptive follow-up on interesting responses
  • No voice interview option for richer qualitative capture
  • No automated quality scoring or synthesized reporting layer

Typeform

Product Onboarding Form Template

A conversational, one-question-at-a-time template well-suited to a pleasant respondent experience, reflecting Typeform's design strength. It targets general product onboarding feedback rather than specifically dissecting default-settings perception, trust, or change behavior. Strong on UX polish, but logic remains fixed rather than dynamically probing responses.

What it does well

  • Polished, conversational respondent experience
  • Simple logic branching supported natively
  • Strong template library ecosystem for quick starts

Where it falls short

  • No adaptive AI-driven follow-up interview to dig into surprising answers
  • No voice AI interview or guided screen-share task option
  • No transparent prompt/methodology disclosure or auto quality scoring

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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